Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: atousaleila on July 24, 2025, 03:22:43 pm

Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on January 12, 2026, 06:22:45 pm
What form?
You only use the EX750 if you’re trying to get someone else to attend the mediation call instead of you. Is that what you want?
You said
Quote
Only complete the delegation of authority form if you will like someone to take the mediation call on your behalf it becomes a legally binding contract with important legal consequences.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on January 12, 2026, 03:27:23 pm
Thank you for the reply but this forum is a minefield for me and I am really overwhelmed with all the jargon and navigation. Can someone please send me what dialogue I should write in that form? I read something regarding mediation but it was directed further down the line. I just need to know what I am supposed to have prepared in writing in front of me on the day I get the call from mediation? What the outcomes can be and what to say in the event of each outcome please?

Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on January 12, 2026, 02:10:27 pm
If you search the forum for
mediation
you will find lots of advice.

Essentially you offer £0 to settle and you do not discuss your defence. The mediator has no legal standing or authority. When you make your position clear, the mediation session will be concluded.

And please stop referring to the “driver”. The registered keeper has received this, not the driver.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on January 12, 2026, 11:15:14 am
UPDATE!

Driver has received an email from HM Courts & Tribunals Service which have arranged a "Telephone Mediation Appointment" next month; "FORM EX750". What should the driver do or say to defend their case and not be pressured to pay?

This is what they are saying:

1- Introduction from the mediator

The mediator will introduce themselves and check that you have read and understood the mediation process.

2- Explaining your position

You will need to briefly explain your claim or defence to the mediator. You should prepare for yourself a brief summary of the main points.

3- Negotiating options

You’re attending mediation with a view to settling your case. This means negotiating to overcome disputed issues. The mediator is neutral and helps each party to explore options and discuss risks. Mediation works when you’re willing to listen to what the other party has to say, negotiate, and agree a settlement.

4- Building agreement

Settlement can be in many different forms, for example, payment, goods, or work. Both parties must agree on the outcome and feel they have reached an acceptable resolution.

5- Reaching a settlement

The mediator will read the terms of the settlement and confirm agreement with each party. Once agreed, the settlement is legally binding and cannot be changed. A copy of the mediation settlement is sent to both parties and placed on the court file.

6- Confidentiality

All mediation appointments are confidential. An agreed settlement includes a standard confidentiality clause.

· Ending the mediation process

The mediator can end the mediation if, at any time:

· either party breaches the terms on which they agreed to mediation

· there is no prospect that the mediation will end in settlement.

· the mediator deems it inappropriate to continue in the case that one or both parties are vulnerable users.

· either party asks to end mediation

Delegation of authority to mediate.

Only complete the delegation of authority form if you will like someone to take the mediation call on your behalf it becomes a legally binding contract with important legal consequences.

Filling out this form means you authorise your representative to agree on your behalf. If they agree to a settlement, you’ll be legally bound by the terms of the agreement.

1. What is your claim number?


2. What is your name?


3. What is the name of the person to whom you are delegating authority?


4. What are their contact details?

Email


Phone

5. I agree that the person I’ve given authority to can suggest a resolution for this case. If both parties agree to the proposed settlement, I’m willing to be legally bound by the terms of that agreement.

Signature

Return your completed form by email: scmreferrals@justice.gov.uk

Post: Civil National Business Centre, HMCTS, St Katharine’s House, 21–27 St Katharine’s Street, Northampton, NN1 2LH


If you prefer you can call 0300 123 4593 to give authority verbally.


Note 1: Without the claim number we will not be able to process this form.

Note 3: The person you are authorising must be 18 or over.

Page 1

EX750 Delegation of authority to mediate (05.24) ©Crown copyright 2024
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on December 17, 2025, 01:02:24 pm
Reply #35 already told you
Quote
When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
And the driver doesn’t do anything, you’re the registered keeper or the defendant.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on December 17, 2025, 12:28:17 pm
Thank you for the reply. I'll put that text in instead:

"The Defendant opposes the Claimant’s request for special directions, and requests that the case be listed for an oral hearing at the defendant’s home court, pursuant to CPR 26.2A(3)"

I attached a copy of the mcol screenshot in my previous post showing that the claimant filed a DQ but driver has not received anything as yet on the website nor in the post.

Is this the stage where driver EMAILS their N180 to the claimant? If so, would that be on the MCOL website or who do I email it to? Smart parking or dcbl...?
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on December 15, 2025, 05:06:32 pm
Just put this in the box then:

Quote
The Defendant opposes the Claimant’s request for special directions, and requests that the case be listed for an oral hearing at the defendant’s home court, pursuant to CPR 26.2A(3
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on December 15, 2025, 03:37:44 pm
I'm awfully sorry but I don't know how to do this. I have even asked a colleague to help out to "overlay a text box with the font you advised". I don't have membership for the acrobat pdf. My computer literacy is basic.

Would it be easier if I print it off, hand write it then scan it and upload and send it when and if the time comes?

Also I completed the E section with giving my details phone number and email. I ticked the rest of the boxes in E Section all as NO.

I've also noticed this on the MCOL account. What does this mean?(https://ibb.co/qYNXYd1k)https://ibb.co/qYNXYd1k (https://ibb.co/qYNXYd1k)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on December 11, 2025, 03:35:12 pm
That wording definitely fits if you use Helvetica (or similar) 9pt font. I have used it many times with no issue. If you are trying to use the form's built in text box... don't! Just overlay a text box and use the font size I advise.

As for each section, you have to complete it, even if it just means ticking "NO".

Are you going to hire an "expert witness" (F2)? I seriously doubt it. This is not rocket science!

You are the "defendant". The defendant is the Keeper. Unless you are also going to advertise that the Keeper was also the driver when there is no legal obligation to do so, then why do you mention "In addition, does the driver skip Section E altogether? Which box in F2 does the driver tick please?"

The N180 is basically an administrative for they use to decide what size room they would need it this ever reached a hearing with a judge. It never will. Just so as you get some inkling of what is involved in a county court hearing like this is it were to ever go as far as a hearing, just watch this short video which explains what the "judges chambers" is:

https://youtu.be/n93eoaxhzpU?feature=shared
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on December 11, 2025, 02:50:07 pm
Section E is required. Read Section A.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on December 11, 2025, 02:38:31 pm
Hi,

Driver can't fit this text in the D1 SECTION of the N180 DQ form. Tried to reduce the font by copy and paste on to word document and transfer it over but still it won't fit.

The writing is:

"I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions. Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question"

Can you please advise what can be done about this?

Driver hasn't heard anything back from the claimant/dcbl but driver followed your advice and was trying to prepare the document and save it for when it needs to be actioned, until they stumbled across this issue.

In addition, does the driver skip Section E altogether? Which box in F2 does the driver tick please?
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on December 04, 2025, 04:34:19 pm
It doesn't matter if you just wait for the paper form to arrive  in the post. All you have to do right now is download the form, complete and save it, ready for emailing as soon as the paper one arrives in the post. Should take all of 5 minutes and then an extra 20 seconds to send it when ready.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on December 04, 2025, 03:26:01 pm
Thank you very much once again and my apologies for my delayed reply. I will wait until I see my own N180 on the MCOL website although it took me a while figuring out how to get on their website and sign in. I ended up scrolling up the pages and although I managed to find out, I have lost how I did it again. I have so much going on and trying to keep up with everything is mission impossible in my small numb brain of mine.

Will keep you updated once I hear back.

Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on December 02, 2025, 01:24:35 pm
For heavens sake... stop panicking! What you have received is all normal boilerplate stuff. It is not YOUR N180 DQ, it is a copy of the Claimants N180 DQ.

I have already assured you that if you follow the advice you will not be paying a penny to ECP, yet you appear to be convincing yourself that your are somehow going to be "incurring massive debts". Where do you even get that misconception from? Even if you were to actually gp to trial (which you definitely won't) and lost, you would end up paying less than the original claim amount because the fake added debt recovery cost is never allowed.

How far is this going to go? It is going to go all the way to your local county court and once they have allocated a date for the hearing, four weeks before that is the deadline for the claimant to pay the £27 trial fee. Just before this date, whenever that is, you will receive an N279 Notice of Discontinuation and that will be the end of the matter.

So, you can either be low-hanging fruit on the gullible tree that is easily intimidated to pay up out of ignorance and fear or you can follow the advice being given here and pay nothing and also educate yourself out of the unfounded fears you are expressing.

Now, back to the N180 DQ... You can check your MCOL history to see when your own N180 has been issued or just wait to receive it in the post. Having received your own N180 (make sure it is not simply a copy of the claimants N180) or been notified on MCOL that yours has been sent, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own N180 DQ here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and [claimant to their legal representative]and CC in yourself. Make sure that the claim number is in the subject field of the email.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on December 01, 2025, 09:48:16 pm
Driver received an email today from dcb legal and the "N180" DIRECTIONS QUESTIONNAIRE saying:

Good Morning

Having reviewed the content of your defence, we write to inform you that our client intends to proceed with the claim.

In due course, the Court will direct both parties to each file a directions questionnaire. In preparation for that, please find attached a copy of the Claimant's, which we confirm has been filed with the Court.

Without Prejudice to the above, in order to assist the Court in achieving its overriding objective, our client may be prepared to settle this case - in the event you wish to discuss settlement, please call us on 0203 434 0433 within 7 days and make immediate reference to this correspondence.

If you have provided an email address within your Defence, we intend to use it for service of documents (usually in PDF format) hereon in pursuant

to PD 6A (4.1)(2)(c). Please advise whether there are any limitations to this (for example, the format in which documents are to be sent and the maximum size of attachments that may be received). Unless you advise otherwise, we will assume not.



Kind Regards,

Litigation Support

DCB Legal Ltd



Tel: 0203 838 7038         

How does the Driver respond please? How far is this going? Driver is worried that he/she end up incurring massive debts. Driver doesn't know how to fill out the form and not sure if they should email it back to bulklitigation@dcblegal.co.uk or post it but to where?! The N180 attachment is enclosed too. It also states:

"Once you have completed this form, please return it to the court at the address shown on the form N149A Notice of proposed allocation to Small Claims Track.
You must also send a copy of this form (N180 Directions questionnaire) to each of the other parties(https://ibb.co/d0w6mYH8 https://ibb.co/Kj17jbr6 https://ibb.co/sdnMc0J1 https://ibb.co/vvwc3KGG https://ibb.co/twFM6s9x https://ibb.co/Q7pRqHB7)https://ibb.co/d0w6mYH8
https://ibb.co/Kj17jbr6
https://ibb.co/sdnMc0J1
https://ibb.co/vvwc3KGG
https://ibb.co/twFM6s9x
https://ibb.co/Q7pRqHB7
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on November 05, 2025, 09:52:18 pm
You will eventually receive everything mentioned. What you have show is simply the first step in the process. What you don't know is when the CNBC sent DCB Legal the copy of your defence. When they do receive it, they will send you a boilerplate reply telling you that their client intends to continue and they will include a copy of their own N180, which you just file for reference.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on November 05, 2025, 09:16:51 pm
Ok wow thank you so very much! I'm speechless by your wealth of knowledge on this! Driver has received a letter from HM Courts & Tribunals Service (please see attachment) HOWEVER driver hasn't received any letters from DCB Legal nor the N180 Directions Questionnaire. Also driver checked on MCOL website and didn't see anything there as yet. Does the driver wait until DCB Legal send them the N180?https://ibb.co/PZJkKRFK (https://ibb.co/PZJkKRFK)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on November 03, 2025, 03:35:53 pm
You will receive a letter from DCB Legal that says their client intends to continue and it will include a copy of their N180 Directions Questionnaire. Just file it. You can check your MCOL history and when it shows that your won DQ has been send, just follow this advice:

Quote
Having received your own N180 (make sure it is not simply a copy of the claimants N180) or been notified on MCOL that yours has been sent, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own N180 DQ here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on November 03, 2025, 02:59:22 pm
Thank you for your response.

Also thank you to all the HEROES on here who have been incredibly helpful and patient with my queries.

I couldn't have done this without everyone's help  :)

The driver/defendant has submitted their MCOL online. The question is, what happens next?

Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on November 03, 2025, 01:23:54 pm
You do not pay anything, the court fee is paid by the claimant.
You do not make a counterclaim.

Why do you think you have to pay if someone else is taking you to court?
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on November 03, 2025, 01:04:15 pm
Hello again,

Just want to check which fee payment the driver needs to apply for please? It says:

Amount Claimed: £484.60
Court Fee: £50.00
Legal Representative's Costs: £50
Total amount: £584.60

Which fee do I pay on the MCOL website? £70?

[url=https://ibb.co/bRNFF0k3 (https://ibb.co/bRNFF0k3)

https://ibb.co/v4p8mrh3 (https://ibb.co/v4p8mrh3)

ALSO:

-Should the driver make a Counter Claim? If so, what to add?

-Does the driver who is the defendant, have to put their date of birth on the form? It is also asking for email address and contact number.

-Where and how the driver/defendant make the payment as they can't find the details for that.

Apologies for asking so many questions.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on October 31, 2025, 07:22:14 pm
You don't have to put one. If you want to use one, then make something up. It really doesn't matter.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 31, 2025, 05:09:53 pm
It's asking for "Your Unique Reference". What do I put in there because it states across from it; "you may wish to enter your own personal reference for this claim". Do I just make up a name or something?
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 31, 2025, 04:54:38 pm
Omg, I thought I had read everything but obviously not! Thank you. I can see it. Thank you for your reply. I honestly don't know what I would have done without everyone's support.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on October 31, 2025, 04:09:46 pm
On the bottom right of the N1SDT Claim Form, where it says "Important Note", you MCOL password is there. As you haven't bothered redacting it, I will give it to you here anyway:

TXP38WAe

It is useless to anyone else as long as they do not have access to your government gateway.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 31, 2025, 03:59:23 pm
Ok thanks 😊. Online, it's asking for "Defence Pack Password" and I can't see where it is. Is that the 12 digit number ending with 3 letter words OR the Defendant's name?

Can you please advise where I can find it?
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on October 31, 2025, 01:11:17 pm
Given that you're neither an organisation nor a solicitor, but you are an individual, I'd go with Individual.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 31, 2025, 01:07:14 pm
Thank you so much for your reply.
Dumb question:
- Which box do I register with?
https://ibb.co/Y43cnxD6 (https://ibb.co/Y43cnxD6)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on October 31, 2025, 11:03:19 am
Quote
- Does the driver need to fill out the Claim Form? If so, which part as there are 4 pages.
The person who responds to the claim is whoever the claim is addressed to. It will likely have been sent to the registered keeper of the vehicle, who we assume is you. You do not fill out any of the paper forms.

Quote
- Is it necessary to fill out the AOS? Or can the driver skip that?
No, if you're content to just go straight to filing the defence you can skip the AoS.

Quote
-Does the driver copy and paste your quote on page 4 of the Claim Form (please see the attachments) where it says at the bottom of the page, N9B?
You do not complete the paper form. The front of the claim form includes details on how to register online for the Money Claim Online service (MCOL). Follow those instructions and submit your defence on the online form.

Quote
-What does MCOL and CNBC stand for?
Sorry for so many questions but this is much harder than I thought. 
MCOL = Money Claim Online (the online portal for responding to such court claims)

CNBC = Civil National Business Centre (the office responsible for the administration of civil Court claims, before they get allocated to a specific court)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 31, 2025, 10:48:44 am
I'm feeling very overwhelmed and not following what you're saying. I have a few questions:

- Does the driver need to fill out the Claim Form? If so, which part as there are 4 pages.
- Is it necessary to fill out the AOS? Or can the driver skip that?
-Does the driver copy and paste your quote on page 4 of the Claim Form (please see the attachments) where it says at the bottom of the page, N9B?
-What does MCOL and CNBC stand for?
Sorry for so many questions but this is much harder than I thought. Many thanks. https://ibb.co/kVsC0YMz
https://ibb.co/W4zyF1Qf
https://ibb.co/vvH54Tsd
https://ibb.co/9k8DwRGM
https://ibb.co/CxSVfDx
https://ibb.co/JgQxPNr
https://ibb.co/5gRxPGFk (https://ibb.co/kVsC0YMz
https://ibb.co/W4zyF1Qf
https://ibb.co/vvH54Tsd
https://ibb.co/9k8DwRGM
https://ibb.co/CxSVfDx
https://ibb.co/JgQxPNr
https://ibb.co/5gRxPGFk)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on October 31, 2025, 01:23:15 am
With an issue date of 28th October you have until 4pm on Monday 17th November to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Monday 1st December to submit your defence.

You only need to submit an AoS if you need extra time to prepare your defence. If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste it into the defence text box on MCOL. It has been checked to make sure that it will fit into the 122 lines limit.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with PD 16, para 7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out materially similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reading the particulars of claim and the defence.

AND the court being of the view that the particulars of claim do not adequately comply with CPR 16.4(1)(a) because: (a) they do not set out the exact wording of the clause (or clauses) of the terms and conditions of the contract which is (or are) relied on; and (b) they do not adequately set out the reason (or reasons) why the claimant asserts that the defendant was in breach of contract.

AND the claimant could have complied with CPR 16.4(1)(a) had it served separate detailed particulars of claim, as it could have done pursuant to PD 7C, para 5.2, but chose not to do so.

AND upon the Court determining, having regard to the overriding objective (CPR 1.1), that it would be disproportionate to direct further pleadings or to allot any further share of the Court’s resources to this claim (for example by ordering further particulars of claim and a further defence, with consequent case management).

ORDER:

1. The claim is struck out.

2. Permission to either party to apply to set aside, vary or stay this order by application on notice, which must be filed at this Court not more than 7 days after service of this order, failing which no such application may be made.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 30, 2025, 11:59:16 pm
Issue Date is 28th October 2025. Please see attachments:
https://ibb.co/bRNFF0k3
https://ibb.co/WWvK4R0d

THANK YOU SO MUCH FOR HELPING OUT!
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on October 30, 2025, 11:34:43 pm
Stop panicking. You will not be paying penny to (not so) Smart, if you cal down and follow the advice and answer the questions.

What is the issue date on the N1SDT Claim form? Once you give us that, I can give you the advice and deadlines on how how to defend it.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on October 30, 2025, 11:03:07 pm
There's a guide to posting images here: Posting Images (https://www.ftla.uk/announcements/posting-images/)

I am unable to offer advice via email.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 30, 2025, 10:59:51 pm
Yes it is related to my very first post however I struggle navigating this site and can't remember how to attach photos. I am very worried what is going to happen now. Will appreciate advice on this. Happy to give my email if it's easier to communicate.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on October 30, 2025, 10:51:42 pm
Does this relate to your ongoing thread - Re: Received LETTER OF CLAIM. Please advise!!! (https://www.ftla.uk/private-parking-tickets/received-letter-of-claim-please-advise!!!/msg88555/#msg88555)?
Title: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on October 30, 2025, 10:44:41 pm
Driver received a CLAIM FORM. I don't know how to attach the copy of the letters. It's from Smart Parking Limited and DCB Legal Limited is acting on their behalf. I'm beside myself. Please advise!!!
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on September 05, 2025, 03:31:03 pm
Thank you so much for your response. Defendant followed your advice regarding previous posts and will not respond to dcblegal email until a "claim" gets issued by them. Will keep you posted.  :)
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on September 05, 2025, 02:53:06 pm
Where in that LoC does it even mention “driver”? Stop putting yourself into self induced panic.

Even if it did mention “driver”, how do they know who the driver is unless you, as the Keeper, blabbed it to them?

They have given you, the defendant (not the “driver”) 30 days to pay. So what?

I can tell you with greater than 99.9% certainty that this will never reach a hearing and will, in due course be discontinued, if not struck out first, as long as you follow the advice.

You can either respond to their response or just ignore it and wait for the claim to follow. If you want to respond, just do a search of the forum form other recent similar cases and use one of those for your own.

When you receive the claim, come back and show us the a particulars of Claim (PoC) and the issue date of the claim. Again, just do a search for any other recent DCB Legal issued claims to know what is involved.

No one pays a penny for any defended DCB Legal issued claims to if you follow the advice given here.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on September 05, 2025, 02:41:31 pm
Hi,

Driver just received this email from dcblegal.co.uk
What do I need to do next please?
They have given the driver 30 days notice to pay.
There was also a photo attachment of the Driver's car with date and time.


"We write in response to your recent correspondence in response to our Letter of Claim (LOC) and will now respond as follows.

 

It is our position that the Letter of Claim (“LOC”) is compliant with the Pre-Action Protocol for Debt Claims (“the Protocol”). The LOC provides adequate information for you to identify the debt that our Client is seeking to recover. We would respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.

 

For the avoidance of doubt, please note that the timeframe in which to appeal the Parking Charge has expired. You were given the opportunity to lodge an appeal when the initial Notice was issued to you. Given that the case has been escalated to this firm for recovery action, the time to appeal has now elapsed and payment of the Parking Charge(s) is now required.

 

The amount owed is a genuine pre-estimate of the losses incurred in managing the parking location to ensure compliance with the clearly displayed terms and conditions. Further, in accordance with the British Parking Association (BPA)/International Parking Community (IPC) Code of Practice, where the Parking Charge becomes overdue and before Court proceedings have commenced, a reasonable sum may be added for the debt recovery fees. The correct recovery fees have been added and will not be removed, for completeness we would advise that the fee is not inclusive of any VAT, as it does not pertain to a supply of goods/services between you and our Client.

 

To clarify, when parking on private land, the contractual terms of the site are set out on the signs. You are thus entering into a contract (by way of conduct) and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract.

 

Attached are copies of evidence pertaining to the matter, however, if there are any documents that you have requested, but that are not attached, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.

 

You now have 30 days from the date of this email/letter to make payment of the amount as per our Letter of Claim. Failure to make payment will result in a Claim being issued against you without any further reference.

 

Payment can be made via bank transfer to our designated client account: -

Account Name: DCB Legal Ltd Client Account
Sort Code: 20-24-09
Account Number: 60964441
 

You must quote the correct case reference (xxxxxxxxxxxx) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

 

We would ask that you kindly furnish us with your most up to date telephone number, this can be emailed to us at info@dcblegal.co.uk.

 

Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/.

 

Please note that in the absence of payment in the next 30 days, our position remains as previously advised. As such, should our client instruct us to proceed with further legal action, we reserve the right to do so without any further reference to you.

 

If you are at all unsure of your legal position, we recommend that you seek your own independent legal advice

Kind Regards,

 

Isabel Mwamba

Administration Associate

DCB Legal Ltd

 

Tel: 0203 434 0433 | DX 23457 Runcorn"
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on July 25, 2025, 05:16:25 pm
Trust me, it won't "irk" them. They will send a boilerplate response. However, they will fail to provide all the required documents. This can always be used against them at a later date, if necessary.

They will issue a claim and we will provide the defence. Eventually, the claim will either be struck out or discontinued.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 05:13:42 pm
Thank you so much! I will post on here what their reply will be. There aren't enough words to say how thankful and grateful I am for this advice! This letter is going to irk them  ;D  :D
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: b789 on July 25, 2025, 04:45:21 pm
You can stop panicking. If you follow the advice, you won't be paying a penny to (not so) Smart parking.

Respond to the LoC by email to info@dcblegal.co.uk and CC in yourself with the following:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

As a firm of supposed solicitors, one would expect you to be capable of crafting a letter that aligns with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions do not exist for decoration—they exist to facilitate informed discussion and proportionate resolution. You might wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), stipulate that prior to proceedings, parties should have exchanged sufficient information to understand each other’s position. Part 6 helpfully clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter mentions a “contract”, yet fails to provide one. This would appear to undermine the only foundation upon which your client’s claim allegedly rests. It’s difficult to engage in meaningful pre-litigation dialogue when your side declines to furnish the very document it purports to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. A copy of the original Notice to Keeper (NtK) that confirms any PoFA 2012 liability
2. A copy of the contract (or contracts) you allege exists between your client and the driver, in the form of an actual photograph of the sign you contend was at the location on the material date, not a generic stock image
3. The exact wording of the clause (or clauses) of the terms and conditions of the contract(s) which is (are) relied upon that you allege to have been breached
4. The written agreement between your client and the landowner, establishing authority to enforce
5. A breakdown of the charges claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” fee includes VAT

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully,

[Your name]
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 03:33:01 pm
Driver received the letter of claim, from dcbl on behalf of Smart Parking Limited regarding two parking fines in October 2020.
Driver was staying at Travel lodge using their car park (smart parking ltd) and on both occasions the portal where visitors register their car, was not working.
Staff explained that portal does play up due to various reasons however the error will be rectified (obviously they didn't rectify it with Smart Parking Limited).
Driver has made no correspondence with either dcbl or Smart Parking Limited, as was advised to wait for Letter of Claim.
Please advise where to go from here.
Sorry for so many posts and thank you for your patience!

[attachment deleted by admin]
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on July 25, 2025, 03:17:49 pm
Have you read the "Read this first" post?

This bit is pertinent to your issues uploading documents:
There is some upload space on this site but it's quite limited, so it's best to upload to a picture hosting site (such as https://imgur.com (https://imgur.com) or similar) and post links
Note: you can use the "add image" icon to embed images in your post:
(https://i.imgur.com/Wp7IOyk.png)

If you are using Imgur (our preferred option), once you've uploaded an image to the site you can use the share link option to copy the BB codes:

(https://i.imgur.com/zSNsBUj.png)

(https://i.imgur.com/bsVQkU7.png)

You can then paste that into your post and the image will be embedded into the post, just as all the images in this post have been.

We understand these things are stressful, but we cannot advise you without proper information from you upon which to base this advice.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 03:04:50 pm
I am new to this site and trying to figure out how to reply, post or add attachments hence incomplete information. Really struggling to get this sorted and I am getting very stressed over this. I'm not even sure if this is the right place to post any extra info.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 02:59:33 pm
I tried to attach the paperwork. first time but then realised some sensitive information had gone through so had to send a message to the moderator asking it to be deleted. Since then I have tried to attach the paperwork 3 times but the website constantly crashed and I am now losing the will to live.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 02:55:59 pm
Driver hasn't corresponded with either company. Not sure what to say to them.
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on July 25, 2025, 02:30:00 pm
Please do not create multiple topics for the same case. Before taking any further action please read and understand the following:

Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: jfollows on July 25, 2025, 02:16:02 pm
Nothing attached.
https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/ has advice.
Title: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 25, 2025, 02:14:42 pm
Driver received letter of claim. Please see attachments and advise. Portal was not functioning on both occasions to input car registration however travel lodge did not sort it out for the driver despite being reassured that it will be ok.

What is the next step please?!
Title: Re: Received LETTER OF CLAIM. Please advise!!!
Post by: DWMB2 on July 24, 2025, 04:58:25 pm
Welcome to FTLA.

To help us provide the best advice, please read the following thread carefully and provide as much of the information it asks for as you are able to: READ THIS FIRST - Private Parking Charges Forum guide (https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/)

It would be useful to know if any correspondence has been entered into with either the parking company or DCB Legal.
Title: Received LETTER OF CLAIM. Please advise!!!
Post by: atousaleila on July 24, 2025, 03:22:43 pm
Driver has received a LETTER OF CLAIM and unsure where to go from here. Two unpaid tickets at the travel lodge carpark in October 2020, which on both occasions the parking portal unit was not working. The travel lodge during covid was not staffed very well but they reassured driver there wouldn't be any issues as their parking portal was not working on both occasions. Driver has since received a DCB LEGAL LETTER OF CLAIM yesterday via post but the letter is dated on 16th July. PLEASE CAN ANYONE ADVISE ASAP?! Thanks.