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Live cases legal advice => Private parking tickets => Topic started by: yeotruetoo on July 03, 2025, 05:12:25 pm

Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: b789 on July 08, 2025, 07:44:40 pm
It's not £60. It's an invoice for £100 but with a 40% mugs discount if you think you're liable for it and pay early.

If you choose to fight this, then, yes, signage is a good defence. I suspect that (not so) Smart Parking does not have a valid contract flying from the landowner to issue PCN's at this location so you will also need to put them to strict proof that they do.

This will only be settled once a claim has been filed and defended. The process will take about nine months to a year to complete and the odds of actually making it as far as a hearing is court is low.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: yeotruetoo on July 08, 2025, 07:03:02 pm
Hi thanks we realise that she's made a mistake in that but the sign posting of where to go was terrible and she parked in the wrong Milton Keynes station car park, not the one she'd bought a ticket for. So is that it does it mean we have no choice but to cough up the £60? Thanks in advance.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: b789 on July 08, 2025, 06:27:49 pm
the correct way to have made that appeal should have been as follows:

Quote
I The driver paid the fee the day before as I they knew I they would be in a rush in the morning. The postcode on the station website took me the driver to the drop off and taxi section at the front of the station. The signage to the longer term parking was non existent and I the driver am is not from Milton Keynes so am was unfamiliar with it. I The driver dove around for 30 mins, asked 3 people before I they found the car park. I The driver thought it was the correct car park as it was right by the station.[/color]

Here endeth the lesson.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: b789 on July 08, 2025, 06:19:08 pm
Quote
Firstly, Smart Parking Limited would like to make the assessor aware that we acknowledge the Appellant stating that they were not the driver on the date of contravention. However, as seen below in correspondence, the original appeal made to Smart Parking was also made by the registered keeper of the vehicle and the Appellant Claire fox stating “I paid the fee the day before as I knew I would be in a rush in the morning. The postcode on the station website took me to the drop off and taxi section at the front of the station. The signage to the longer term parking was non existent and I am not from Milton Keynes so am unfamiliar with it. I drove around for 30 mins, asked 3 people before I found the car park. I thought it was the correct car park as it was right by the station.” to being the driver of the vehicle on the date of contravention. Due to liability being accepted and the registered keeper confirming they were the driver on the day, the parking charge has been pursued correctly.

Ouch! Who is the Registered Keeper of the vehicle? Is it you or your wife? The Notice to Keeper (NtK) will have been addressed to the Keeper because they had no idea who the driver was.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: yeotruetoo on July 08, 2025, 01:21:58 pm
We now have had a response to our appeal to the Independent body, so we'd appreciate any further advice at this point.  Thank you in advance.

We would like to clarify that this Parking Charge was issued for insufficient paid time. The contravention of insufficient paid time is issued when there is no payment or there is an underpayment for the vehicle registration mark. As there was no payment made for vehicle registration mark RJ64NYF, we can confirm the Parking Charge was correctly issued for insufficient paid time. It is the responsibility of the motorist to ensure they purchase a valid ticket for their full, correct vehicle registration mark and for the duration of their stay when using this car park.
Firstly, Smart Parking Limited would like to make the assessor aware that we acknowledge the Appellant stating that they were not the driver on the date of contravention. However, as seen below in correspondence, the original appeal made to Smart Parking was also made by the registered keeper of the vehicle and the Appellant Claire fox stating “I paid the fee the day before as I knew I would be in a rush in the morning. The postcode on the station website took me to the drop off and taxi section at the front of the station. The signage to the longer term parking was non existent and I am not from Milton Keynes so am unfamiliar with it. I drove around for 30 mins, asked 3 people before I found the car park. I thought it was the correct car park as it was right by the station.” to being the driver of the vehicle on the date of contravention. Due to liability being accepted and the registered keeper confirming they were the driver on the day, the parking charge has been pursued correctly.
We would like to make the assessor aware that although we do acknowledge the appellants comments and evidence in regards to paying for parking however the appellant has made payment via SABA Parking which is not a valid payment method on site therefore no payment has been made and the parking charge has been issued correctly.
All signs on site are compliant with the International Parking Community (IPC) and The Private Parking Sector Single Code of Practice June 2024. Signs and Surface markings must be designed, applied and maintained in such a way as to be visible, legible and unambiguous to drivers. Clause 3.1.1, of the single code states that “An entrance sign must be displayed and maintained at the entrance to controlled land to inform drivers as appropriate whether parking is permitted subject to terms and conditions, including payment, or is prohibited, unless: subject to terms and conditions, including payment, or is prohibited”. It also states in clause 3.1.3 a) that signs must be placed within the controlled land, such that drivers have the chance to read them at the time of parking or leaving their vehicle. There are several signs situated around the car park that advise of the tariff, terms and conditions, we can confirm all signage on site is IPC approved, and compliant with The Private Parking Single Code of Practice. Please be aware all signs are set to a standardized height, regulations and written in clearly and intelligible language. There is no ambiguous language or jargon on any of the Smart Parking signs at this site.
The Private Parking Sector Single Code of Practice. Within the single Code of Practice, it states “The minimum consideration and grace periods listed in Table B.1 must be applied by parking operators.” We can confirm the grace period at the site is 10 minutes. Based on the evidence provided, it is apparent that the driver remained on site for 328 minutes and so has exceeded the minimum of 10 minutes as stated within the single Code of Practice.
We would like to make the assessor aware that the grace period given on site is 10 minutes overall. Within the single Code of Practice, it states “The minimum consideration and grace periods listed in Table B.1 must be applied by parking operators.” Whilst we acknowledge this, we would like to confirm that we offer the 10 minutes as an overall duration as all motorists have the opportunity to purchase a ticket at any point throughout their duration. As the site in question is monitored by ANPR cameras, the system is able to assign a payment according to the duration in which a motorist has remained on site, this includes back dating a payment if a motorist was to purchase a ticket at the end of their stay. Based on the evidence provided, it is apparent that the motorist remained on site for 328 minutes and so has exceeded the minimum of 10 minutes as stated within the single Code of Practice.[/i]

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Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: yeotruetoo on July 04, 2025, 01:17:54 pm
Thank you b789 thats much appreciated. I have done that
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: b789 on July 04, 2025, 11:31:58 am
I suggest you do appeal to the IAS, if only to show that you are not low-hanging fruit on the gullible tree and won't be paying up out of ignorance and fear. Besides, they will either have to concede the charge or pay to have the incestuous IAS assessor reject it.

As above, the golden ticket of having a PCN that cannot hold the Keeper liable, only the unknown (to them) driver could be liable. However, your appeal blabbed the drivers identity by the simple fact that the Keeper used "I did this or that" instead of "the driver did this or that".

It is quite rare that (not so) Smart Parking have a valid contract flowing from the landowner to operate and issue PCNs but you would never get to see that unless it ever went as far as a hearing, which, in most cases, is unlikely.

So, for what it's worth, just send the following as your IAS appeal for now:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

2. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

3. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

4. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable.

5. The IAS claims that its assessors are “qualified solicitors or barristers.” Yet there is no way to verify this. Decisions are unsigned, anonymised, and unpublished. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. If the person reading this really is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know that clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and that keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will speak for itself—and lend further weight to the growing concern that this appeals service is neither independent nor genuinely legally qualified.

In short, I dispute this charge in its entirety and require full evidence of compliance with the law, industry codes of practice, and basic contractual principles.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: jfollows on July 03, 2025, 07:24:07 pm
Others may have other angles or suggestions.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: jfollows on July 03, 2025, 07:20:49 pm
The IAS will reject the appeal, or you just don’t bother.

In due course there will be letters from debt collectors, who are powerless. And to be ignored.

Then a Letter of Claim, followed by the small claims court process.

If you think you can make a case on signage, as a defence for court, then there is a good chance the case will be discontinued before the actual court date, but you need to stay on top of the paperwork, for which you will get guidance here.

Can you substantiate the defence with photographs of the signs? Are you willing to go to the time, effort and expense of doing this? But it has to be a defence and not just a mistake. Smart will climb down in face of a defence, they don’t want to pay to go to court, they just use the court process to try to frighten you into paying.
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: yeotruetoo on July 03, 2025, 07:05:36 pm
Unfortunately her appeal closed a significant avenue for appeal by naming herself as the driver. Without having done this, the notice is not compliant with legislation required to transfer liability from the unknown and unnamed driver to the registered keeper. Smart are often failing on this point. Oh well.

https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
says
Quote
(4)The notice must be given by—

(a)handing it to the keeper, or leaving it at a current address for service for the keeper, within the relevant period; or

(b)sending it by post to a current address for service for the keeper so that it is delivered to that address within the relevant period.

(5)The relevant period for the purposes of sub-paragraph (4) is the period of 14 days beginning with the day after that on which the specified period of parking ended.

The IAS will not uphold her appeal, they rarely (4% of the time) do.


Thanks, I now realise this after she'd appealed.  Are there any other options.  She says the signage says it was MK Station Car Park so she thought she was in the right place and had bought a valid ticket?
Title: Re: Smart Parking Parking Charge - Milton Keynes Station
Post by: jfollows on July 03, 2025, 05:55:01 pm
Unfortunately her appeal closed a significant avenue for appeal by naming herself as the driver. Without having done this, the notice is not compliant with legislation required to transfer liability from the unknown and unnamed driver to the registered keeper. Smart are often failing on this point. Oh well.

https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
says
Quote
(4)The notice must be given by—

(a)handing it to the keeper, or leaving it at a current address for service for the keeper, within the relevant period; or

(b)sending it by post to a current address for service for the keeper so that it is delivered to that address within the relevant period.

(5)The relevant period for the purposes of sub-paragraph (4) is the period of 14 days beginning with the day after that on which the specified period of parking ended.

The IAS will not uphold her appeal, they rarely (4% of the time) do.
Title: Smart Parking Parking Charge - Milton Keynes Station
Post by: yeotruetoo on July 03, 2025, 05:12:25 pm
Hi my wife bought a parking ticket online for Milton Keynes station using the Ringo website which is attached. When she got there the signage on where to park was very unclear and it now transpires that she parked in the wrong Milton Keynes Station car park and has received a Parking Charge from Smart parking.  She appealed with the following:

I paid the fee the day before as I knew I would be in a rush in the morning.  The postcode on the station website took me to the drop off and taxi section at the front of the station.  The signage to the longer term parking was non existent and I am not from Milton Keynes so am unfamiliar with it.  I drove around for 30 mins, asked 3 people before I found the car park.  I thought it was the correct car park as it was right by the station.  Both were Ringo and that was the account I paid for it on.  I checked when there and it showed as MK central station car park and this is what I had booked the day before.  Receipt attached on next page.

Smart Parking have rejected the appeal, per the attached letter and we are now unsure what to do, any help and advice would be appreciated.  Thank you in advance.[attach=4]

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