Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: Petes Dragon on June 14, 2025, 11:10:07 pm
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Letter today saying the charge has been cancelled. Thanks everyone!
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After sending the proof as requested, I have today received this email...
Good morning, Thank you for your email.
We have added this to the case as a representation which has put the case on hold.
A response will be generated within 7-10 working days.
Yours sincerely, Alisdair (Z001)
(For security purposes, unique references are used for identity)
Team Leader – Parking Services Office phone number 01934 888030
Email address parkingservices@n-somerset.gov.uk
Liberata in Partnership with North Somerset Council Post Point West,
Floor 2 Town Hall Walliscote Grove Rd Weston-super-Mare BS23 1UJ
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Will do, cheers
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They mention your daughter's disability, and ask you to provide medical evidence within 21 days, so I suggest you do this as soon as possible. They have re-offered the discount for 21 days too.
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The council's reply attached pdf, all thoughts welcome. I find it funny that they diss Google images and yet all their photos are taken from the position of someone who clearly is not in the driving lane.
[attachment deleted by admin]
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Thanks, will make the changes as advised.
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I suggest you tone down the paragraph about signage. You want them to cancel and have no strong appeal argument.
I would put:
It seems to me, looking back on it, following receipt of your PCN, that the signs are badly placed for a driverr coming in a southbound direction. The No Right Turn sign is way over to the left of the carriageway at the other side of first a large grass verge and also a wide pavement. A second sign on the righthand side would be better. As for the Buses Only sign on the right, this might as well not be there as it is obscured by rampant hedges. But for this inadequacy I would never have made the turning.
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Before I send, is this response okay?
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"Put a draft of your proposed reps on here for review first"
Sorry this has taken a while, but is this okay?
I am asking that the Penalty Charge to be cancelled because:
I had never been in Somerset before and had no idea where I was and was looking for a shop that might have an adequate toilet because my disabled daughter urgently needed one. My attention therefore was otherwise focused on ensuring I had no traffic around me whilst looking for said toilet.
Also
Your sign placement is inadequate. For a start the no right turn sign is way over to the left of the carriageway at the other side of first a large grass verge and also a wide pavement. A second sign on the righthand would be better. As for the buses only sign on the right, this might as well not be there as it is obscured by rampant hedges. But for this inadequacy I would never have made the turning.
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Right, first thing first - thanks everyone for helping.
Secondly - it seems you can all see this video without my having to download and give to you, correct?
Thirdly - good job I have now viewed it, as I was getting the impression I had come from the other direction, making a left turn, but I see now that I had made a right turn. Yes, from the positioning of the signage it sort of hijack's you.
Lastly, so should I just write something like: 'Your sign placement is inadequate. For a start the no right turn sign is way over to the left of the carriageway at the other side of first a large grass verge and also a wide pavement. A second sign on the righthand would be better. As for the buses only sign on the right, this might as well not be there as it is obscured by rampant hedges.'
Yes, we can see council on-line videos if we have PCN Number and car reg. Some councils also put a webcode on the PCN. Put a draft of your proposed reps on here for review first.
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Right, first thing first - thanks everyone for helping.
Secondly - it seems you can all see this video without my having to download and give to you, correct?
Thirdly - good job I have now viewed it, as I was getting the impression I had come from the other direction, making a left turn, but I see now that I had made a right turn. Yes, from the positioning of the signage it sort of hijack's you.
Lastly, so should I just write something like: 'Your sign placement is inadequate. For a start the no right turn sign is way over to the left of the carriageway at the other side of first a large grass verge and also a wide pavement. A second sign on the righthand would be better. As for the buses only sign on the right, this might as well not be there as it is obscured by rampant hedges.'
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https://www.councilparking.org/northsomerset/pages/home.aspx
Go to "View a PCN", then type in all the requested data that is on your PCN. Video shows you turning right into the bus gate. There is a No Right Turn sign at the turn: -
https://maps.app.goo.gl/oMFRE2JeCWKxkwMz5
However, placement of the sign could be criticised, because it is way off to the left of the carriageway. A second sign on the RH side would have been better. The same could be said for the other direction, except that the Buses Only sign is clearly visible. For southbound drivers, the sign is obscured by the rampant hedges.
So, go for inadequate signage, pointing out that if you miss the NRT sign, the sign at the entrance to the bus stop cannot be seen until you start to turn due to hedge growth.
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The google link is below. Hate to sound even thicker than I obviously am, but how do I get the video?
https://www.google.com/maps/place/Terminus+A/@51.3616128,-2.9081745,3a,30.3y,305.31h,90.47t/data=!3m7!1e1!3m5!1s59N8FrDLudBluXe7MOpgQQ!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D-0.46906212624865873%26panoid%3D59N8FrDLudBluXe7MOpgQQ%26yaw%3D305.3134333593561!7i16384!8i8192!4m10!1m2!2m1!1squeensway+bus+terminus+weston+super+mare!3m6!1s0x4871f9b7ea5e1061:0x3c27f94d919bdc55!8m2!3d51.3619214!4d-2.9089734!15sCihxdWVlbnN3YXkgYnVzIHRlcm1pbnVzIHdlc3RvbiBzdXBlciBtYXJlkgEIYnVzX3N0b3CqAX8KCC9tLzAxYmp2EAEqIiIeYnVzIHRlcm1pbnVzIHdlc3RvbiBzdXBlciBtYXJlKAAyHxABIhsYYDRp2ly7blNOG5MtkMWQMUnnkTH9CmE9NiIyLBACIihxdWVlbnN3YXkgYnVzIHRlcm1pbnVzIHdlc3RvbiBzdXBlciBtYXJl4AEA!16s%2Fg%2F11btms956r?entry=ttu&g_ep=EgoyMDI1MDYxMS4wIKXMDSoASAFQAw%3D%3D
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Sorry, didn't really know what I was supposed to cover, have re-done the PDF - attached
[attachment deleted by admin]
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Please post a GSV link to the location, and also the video which is the evidence.
The pdf is fine, but for some reason you've obscured the PCN number and Reg Mark - please give them.
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Thank you for your reply! Happy to take them on if possible :-)
Council: North Somerset Council
Alleged contravention: Code 34J - Being in a Bus Lane
Location: Queensway Bus Terminus, Weston-Super-Mare
My story: Totally new to the area, was trying to locate a store over on the left, saw it and so turned but hadn't digested the 'buses only' sign due to not knowing the area and being preoccupied with making sure there was no other traffic while searching for the store.
Their correspondence: Have included a PDF of their four pages, hope this is okay or do you want me to still do the picture hosting site?
[attachment deleted by admin]
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Well, are you just going to cough-up and join the Mugged Club ? Surely not !
Please read this and update your thread accordingly: -
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
Once we have more info we can advise you on what to do, pay or appeal. Councils are notoriously bad at placing signs and also, believe it or not, actually following what the law and regulations state they must do in order to enforce parking and traffic contraventions.
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Caught going through a bus lane (Queensway Bus Terminus, Weston-super-Mare). Won't deny that it was me or that I wasn't in the wrong. I've checked on Google earth and can see the signage clearly before the turning saying buses only. I had never been in Somerset before and had no idea where I was going and was going round and round looking for a particular shop - which was where my attention was focused (having first ensured I had no traffic around me). "Ah, I think it's this way" I seem to recall telling myself, and then realising I was in a bus lane just after I had turned. Had actually forgotten about it until getting the PCN this weekend. Am I correct in thinking I can do nothing about it and just pay?