Free Traffic Legal Advice
Live cases legal advice => Private parking tickets => Topic started by: V12Orange on May 24, 2025, 02:45:14 pm
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***UPDATE - SUCCESS***
;D ;D ;D ;D ;D ;D
Received reply email today from NCP
Dear,
Further to your email sent to Data Protection.
I am sorry to hear that you have not had a response from customer.service@ncp.co.uk.
Our records show 2 Parking Charges were issued for ‘Not Parked Correctly’ due to not parking wholly within a parking bay on the **th and **th of **** . The photos taken by the patroller show the vehicle parked over the bay lines. (Incorrect the photos clearly do not show this at all)
I can advise that 2 Parking charges were issued on different dates and that the patroller would not have known this was a continuous parking session for 3 days.
On Railway Land managed by NCP, we currently enforce under contract law. We are not allowed to use the provisions of The Protection of Freedoms Act 2012 (POFA) & Keeper Liability as Railway Land is exempt from this.
The parking Charges show to have progressed to Debt Recovery due to no payment or appeal received.
I can confirm the Parking Charges have been cancelled and withdrawn from Debt Recovery and no further action is required.
Kind Regards
Appeals Department
National Car Parks Ltd
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...but intend to also send via registered post as well.
You can always write to them and post it with a free proof of posting certificate from any post office.
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Do not send by registered post, some of these cretins could refuse to accept it.
Send as per b789 says.
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Send it to the DPO and tell them to forward it to the relevant department. That email address is monitored.
DataProtection@ncp.co.uk
You can always write to them and post it with a free proof of posting certificate from any post office.
I've resent the formal complaint letter to the DataProtection email address as advised, but intend to also send via registered post as well.
Apparently, this is their registered address:
National Car Parks Limited, The Bailey, 16 Old Bailey, London, EC4M 7EG
Is that the correct address to use or does anyone have a more specific one for formal complaints?
**UPDATE**
Also received in the post today two letters from GCTT advising they are now sending the matter to their "chosen firm of solicitors who are experts in the litigation arena for parking on private land"
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Send it to the DPO and tell them to forward it to the relevant department. That email address is monitored.
DataProtection@ncp.co.uk
You can always write to them and post it with a free proof of posting certificate from any post office.
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GCTT are a trading name of ZZPS. The same advice as previously about debt collectors applies. Nothing has changed.
You can email your complaint to NCP at customer.service@ncp.co.uk and make sure you CC yourself.
I have resubmitted the letter you kindly provided to the customer.service email as you suggested. This is in addition to the webform i originally completed several weeks ago, which has not been acknowledged as a complaint.
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I have received an automated reply from the email, copied below? Are they determined to make it as difficult as possible to raise a complaint (https://emoji.tapatalk-cdn.com/emoji35.png)
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"*** This is an automated message, Do not reply to this email. Replies are not monitored. ***
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Thank you for your email. This customer service email address is no longer monitored. Please use our other methods of contact below.
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Please visit our online Help Centre for assistance with your query at www.ncp.co.uk, we have an FAQ section which will hopefully answer any questions you may have. Also, if your query is regarding a refund or receipt, please visit the NCP Refunds and Receipts page to complete and submit the relevant webform.
We also have webchat on the NCP website, this is not a Live chat and we will aim to respond within 1 day of submission of your query.
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If you have an ongoing case with NCP, please be assured that your correspondence will be responded to in due course."
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GCTT are a trading name of ZZPS. The same advice as previously about debt collectors applies. Nothing has changed.
You can email your complaint to NCP at customer.service@ncp.co.uk and make sure you CC yourself.
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It really matters not one iota what the ZZPS letter says. It will threaten all sorts of gruesome outcomes if the recipient doesn't pay up. So what?
ZZPS are a third party that has nothing to do with the contract allegedly breached by the driver. The only party that the Keeper needs to deal with and take note of is NCP.
**UPDATE**
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Thank you for all your advice b789, i have followed this to the letter. I submitted my letter exactly as per your draft via the NCP webform, this was sent but frustratingly you do not receive any confirmation email. I couldn't find an email to send it to?
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I subsequently received a letter from ZZPS increasing the amount owed for both of the tickets (remember these were for the same vehicle parked for 3 days in the same space, 1 issued on first day and 1 on third day)
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I have today now received two letter from CGTT Certified Enforcement Agents, one for each of the tickets telling me that if i do not pay or comply within 14 days NCP intend to pursue the matter through the courts.
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As advised i have made no contact with ZZPS.
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Do i need to resend the letter to NCP via registered post? do you have an address or email i could resend it to or is this not necessary? Whilst i'm not overly concerned about the ZZPS and GCTT letters, i'd rather not be receiving them.
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What really frustrates me is that i paid the correct fee on exit and have checked the space where i parked and can see absolutely no infringement whatsoever.
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It really matters not one iota what the ZZPS letter says. It will threaten all sorts of gruesome outcomes if the recipient doesn't pay up. So what?
ZZPS are a third party that has nothing to do with the contract allegedly breached by the driver. The only party that the Keeper needs to deal with and take note of is NCP.
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And yet NCP themselves call it a "Parking Charge Notice to Keeper".
As has been noted, NCP are one of the few firms who do often give up once it is clear that the appellant knows their stuff and is unlikely to back down. Nobody is suggesting that NCP are claiming the ability to rely on PoFA. They know they can't. The purpose of the proposed letter to NCP is to show that the keeper knows they can't, with the goal of hopefully showing to NCP that the keeper knows NCP are just fishing.
I'm not sure we'd gain anything from seeing ZZPS letters, there's seldom anything useful contained therein.
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Where's one of ZZPS's letters?
As for PoFA, the references, albeit not from NCP's side, are numerous:
1. No Keeper Liability – Land Not Relevant Under PoFA
Keeper liability IS PURELY a PoFA concept.
2. Your NTK is non-compliant with PoFA..
etc.....
It's a parking charge notice - OP, a purely internal Code of Practice (i.e. non-statutory) term. It has no statutory effect.
It's as speculative as speculative gets.
IMO, just treat it for what it is, not what it isn't.
And ZZPS's letter might support the speculative nature with its weasel words, who knows?
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Did you send the complaint by email and CC in yourself? If you received your copy and no error message from NCP, then your email was delivered. If you use the webform, then you have delivered your message.
I already told you what to do about anything from ZZPS, their sister company GCTT or any other powerless debt collector... ignore them. Do not respond to them. There is absolutely nothing they can do. They can't take you to court and then can't send anyone round. They are completely powerless except to prey on your ignorance and fear of a process you are not familiar with.
Wait foe the response from NCP and we can move forward from there if they don't respond with a cancellation. They are one of the few firms that know when they have no chance and will cancel rather than try and fight it.
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Whilst it is too late to appeal, you can submit a formal complaint to NCP about the fact that they are sending you, the Keeper, notices that you cannot be liable for.
Send a formal complaint using their webform here: https://www.ncp.co.uk/help-centre/contact-us/
Just copy and paste the following:
To: National Car Parks Ltd (NCP)
Subject: Formal Complaint and Appeal – Parking Charge Notice [Insert PCN Number]
Vehicle Registration: [Insert VRM]
Date of Notice: 19/03/2025
Location: Crewe Railway Station
Dear Sir or Madam,
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Thank you that is greatly appreciated, i have done as you suggested and submitted via the link provided. I note that they are not accepting written correspondence presently? this seems extremely strange for a company the size of NCP, is that just a deliberate and considered attempt to make life difficult for anyone wanting to challenge them and have proof of postage/delivery?
When you submit it via the online form it does not even give you a notification that the submission has been received, and i have not received a confirmation email from them either, are they likely to simply claim nothing was ever received?
From your experience what is the likely outcome following the submission of my letter, do you think i will receive any further communication from NCP/ZZPS?
Thank you again :)
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NCP aren't relying upon PoFA.
I can't see where anyone has suggested they are, only that its been pointed out pofa is not available....or have I missed something?
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NCP aren't relying upon PoFA.
OP, it's a letter which notifies you, the keeper(whose details NCP have obtained from DVLA) that:
The driver is liable for a parking charge;
They do not know who the driver is or their details;
Because they don't know the driver's details they're inviting you, the only person they know, to pay;
That if the parking charge is not paid within the specified period 'further recovery action will be taken'.
Why try and make it something it's not trying to be and then telling them that it isn't?
We don't know you received these notices 'too late to appeal', you've not said when you received them. It's certainly too late now. But this is their internal process about which I wouldn't bother too much.
Why it's felt necessary to rebut something which isn't even being alleged seems odd. Why not just treat the notice for what it is, as above.
Where is a ZZPS letter?
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Whilst it is too late to appeal, you can submit a formal complaint to NCP about the fact that they are sending you, the Keeper, notices that you cannot be liable for.
Send a formal complaint using their webform here: https://www.ncp.co.uk/help-centre/contact-us/
Just copy and paste the following:
To: National Car Parks Ltd (NCP)
Subject: Formal Complaint and Appeal – Parking Charge Notice [Insert PCN Number]
Vehicle Registration: [Insert VRM]
Date of Notice: 19/03/2025
Location: Crewe Railway Station
Dear Sir or Madam,
I am the Registered Keeper of the above vehicle and write to lodge a formal complaint concerning the above Parking Charge Notice (PCN), which was recently received at my address. Pursuant to Section 11.2 of the Private Parking Single Code of Practice (Version 1.1, 17 February 2025), this complaint must also be treated as an appeal.
1. No Keeper Liability – Land Not Relevant Under PoFA
Crewe Railway Station is not “relevant land” within the meaning of Paragraph 3 of Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), as it is subject to statutory control by virtue of the Railway Byelaws. Accordingly, you have no lawful basis to pursue the Keeper of the vehicle for any unpaid parking charge.
Since you do not know the identity of the driver and I am under no legal obligation to name them, you must cease pursuing me as the Registered Keeper.
2. Your NtK is Non-Compliant with PoFA Even if the Land Were Relevant
Even if the site were relevant land, your Notice to Keeper (NtK) is not compliant with the mandatory provisions of Paragraph 9(2) of Schedule 4 PoFA. In particular:
- It fails to specify the “period of parking” as required by Paragraph 9(2)(a).
- A single timestamp does not constitute a period, and the alleged contravention cannot be established without this.
Your attempt to invoke Keeper liability is therefore unlawful and without merit.
3. Vague and Unsupported Allegation – “Not Parked Correctly”
The PCN alleges that the vehicle was “Not Parked Correctly”. However:
- The photographic evidence clearly shows the vehicle parked within marked bays, with no indication of any restriction.
- There is no signage, floor markings, or evidence of terms being breached.
- This allegation is vague, unfounded and incapable of forming a valid contract.
You are put to strict proof of:
- What specific term was allegedly breached,
- What signage conveyed that term,
- How it was brought to the attention of the driver.
4. Abuse of Process – Duplicate PCNs for One Continuous Stay
The vehicle remained stationary for the duration of a three-day stay. Despite this, you issued a second PCN on the third day, while the vehicle had not moved since the first. This represents an unjustified attempt at double recovery for a single, continuous parking event.
The full fee for the entire stay was paid on exit, consistent with the terms of the car park. You are therefore attempting to issue two charges for the same parking session, which is neither reasonable nor proportionate.
5. Debt Collection Harassment – Misuse of Keeper Data
Despite the above, the matter has now been passed to ZZPS, and debt collection letters have been received. This is unacceptable while the underlying issues remain unresolved.
I hereby demand that NCP:
- Cancel both PCNs in full,
- Cease and desist all further processing of my personal data,
- Confirm the erasure of my Keeper data under Article 17 of the UK GDPR.
If you fail to do so, I will raise a formal complaint to the DVLA for misuse of Keeper data, to the Information Commissioner’s Office, and to the British Parking Association for breach of the Private Parking Single Code of Practice.
I expect confirmation that this complaint has been fully investigated and that both PCNs have been cancelled. Should you persist in pursuing this matter, I require a POPLA code so the matter may be referred for independent adjudication.
Yours faithfully,
[Full Name]
Registered Keeper
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Hopefully this is what is needed.
The other PCN is identical except for the date, as per my original post the car was parked for a total of 3 consecutive days and the correct fee was paid on exiting the car park. The vehicle was not moved during this period. Are NCP permitted to issue a second PCN after the first despite the vehicle not moving?
Both letters from ZZPS are identical with the exception of the dates which match the dates on the NCP PCN'S.
[attachment deleted by admin]
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from ZZPS, GCTT or their ilk, is not required. They are not a party to anything. They are totally powerless, irrespective of what they put in their letters. There can be nothing in a debt collectors letter that has any weight behind it, whatsoever.
We're not talking procedural effect, we're looking for indicators in the wording that what would be argued is already accepted by the creditor, on whose behalf, of course, ZZPS act. And as agents of the creditor whatever is included can be attributed to the creditor. The fact that the letter might be extra-procedural does not render it unnecessary to review, IMO.
OP, PM a copy to me if posting causes problems.
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Anything from ZZPS, GCTT or their ilk, is not required. They are not a party to anything. They are totally powerless, irrespective of what they put in their letters. There can be nothing in a debt collectors letter that has any weight behind it, whatsoever.
We know that the location is not relevant land. We also know that the NtK is not PoFA compliant, even if it was relevant land. All we need to see is the dates and times on the NtK, in order to confirm other points of failure to comply with PoFA.
For this reason, I do not encourage anyone to waste server space and bandwidth by uploading images of documents that have no bearing on these cases.
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+1, and all pages of at least one parking charge notice to keeper.
Also, one of the ZZPS letters. The reason I say this is because what you've posted does not comply with PoFA therefore liability cannot be transferred to the keeper (and the wording of ZZPS's letter might acknowledge this, albeit buried in legal-sounding mumbo-jumbo) but whether this is by INTENT or a MISTAKE or DECEIT we won't know for certain until we see the full notice.
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Repost that NtK leaving EVERYTHING visible except your personal information and the PCN number. WE need to ALL dates and times.
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I tis almost certainly a fact that the car park at Crewe train station car park, is not relevant land for the purposes of PoFA. This means that the Keeper of the vehicle cannot be liable for the charge. Only the unknown (to NCP) driver can be liable and the Keeper is under no legal obligation to identify the driver to an unregulated private parking company.
Without seeing the postal Notice to Keeper (NtK) or the Notice to Driver (NtD) if it was affixed to the vehicle windscreen, we cannot advise further.
The only thing you must do, is completely ignore ZZPS and any other debt collector that tries to communicate with you. ZZPS and all other debt collectors are powerless to do anything except to try and persuade the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. Never, ever, ever enter into communication with a powerless and useless debt collector.
Once we can see the Parking Charge Notice (PCN) we can then confirm what you need to do. It is too late to appeal but you can make a formal complaint to NCP and basically tell them to cease and desist as they cannot pursue the known Keeper.
Thank you for the preliminary advice, please see below redacted copy of the PCN notice, both are identical apart from the date of issue, same reason, etc. Any further advice as to how i respond would be very gratefully received.
(https://imgur.com/a/kbBcB81)
[attachment deleted by admin]
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I tis almost certainly a fact that the car park at Crewe train station car park, is not relevant land for the purposes of PoFA. This means that the Keeper of the vehicle cannot be liable for the charge. Only the unknown (to NCP) driver can be liable and the Keeper is under no legal obligation to identify the driver to an unregulated private parking company.
Without seeing the postal Notice to Keeper (NtK) or the Notice to Driver (NtD) if it was affixed to the vehicle windscreen, we cannot advise further.
The only thing you must do, is completely ignore ZZPS and any other debt collector that tries to communicate with you. ZZPS and all other debt collectors are powerless to do anything except to try and persuade the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. Never, ever, ever enter into communication with a powerless and useless debt collector.
Once we can see the Parking Charge Notice (PCN) we can then confirm what you need to do. It is too late to appeal but you can make a formal complaint to NCP and basically tell them to cease and desist as they cannot pursue the known Keeper.
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Welcome to FTLA.
To help us provide the best advice, please read the following thread carefully and provide as much of the information it asks for as you are able to: READ THIS FIRST - Private Parking Charges Forum guide (https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/)
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I have received two PCN's through the post from NCP in regard to a vehicle which is registered to my address, no further communication has been received until two letters from ZZPS were received at the registered keepers address today claiming a £70 admin fee had been added to the original £100 charge.
For context the vehicle was parked for a total of three days in the same location within the carpark, a PCN was issued on the first day the car was parked and a second PCN was issued on the third day that the car was parked. To confirm the car did not move during this 3 day period. The correct fee for the period parked was paid on exiting the car park.
Both the PCN's claim the vehicle was "Not Parked Correctly" the pictures included in the PCN show the vehicle is parked in a bay between two white lines, no No parking signs are displayed, no marking on the floor are displayed, no restricted parking signs are displayed.
Any advice as to what to do on this rather strange situation would be greatly appreciated.