You never, EVER fill out any forms sent by these firms. If you are referring to a Letter of Claim (LoC) then respond by email to invoice@dcblegal.co.uk and CC yourself as follows:
Subject: Response to your Letter of Claim Ref: [reference number]
Dear Sirs,
Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon, putting it in clear breach of the Pre-Action Protocol for Debt Claims.
As a supposed firm of solicitors, one would expect you to comply with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions exist to facilitate informed discussion and proportionate resolution. You may wish to reacquaint yourselves with them.
The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), require the exchange of sufficient information to understand each other’s position. Part 6 clarifies that this includes disclosure of key documents relevant to the issues in dispute.
Your template letter refers to a “contract” yet encloses none. That omission undermines the only foundation upon which your client’s claim allegedly rests. It is not possible to engage in meaningful pre-litigation dialogue while you decline to furnish the very document you purport to enforce.
I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:
1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.
2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.
3. The precise wording of the clause(s) allegedly breached.
4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.
5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.
I am entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction, and I require it to meet my own obligation under paragraph 6(b).
If you fail to provide the above, I will treat that as non-compliance with the PAPDC and Pre-Action Conduct and will raise a formal complaint to the SRA regarding your conduct. I reserve the right to place this correspondence before the Court and to seek appropriate sanctions and costs (including, where appropriate, a stay and/or other case management orders).
Until your client complies and provides the requested material, I am unable to respond properly to the alleged claim or to consider my position. It would be premature and a waste of costs and court time to issue proceedings. Should you do so, I will seek immediate case management relief pursuant to paragraph 15(b) of the Practice Direction and an order compelling provision of the above.
Please note, I will not engage with any web portal; I will only respond by email or post.
Yours faithfully,
[Your name]
I also suggest you escalate this to the DVLA data sharing team at datasharing@dvla.gov.uk. Just make sure you reference the ongoing Step 2 complaint reference number in it. You can upload copies of the Notices, the complaint to UKPC and their responses as your evidence.
Subject: Formal Escalation – UKPC Misuse of Keeper Data and KADOE Breach
Dear DVLA Data Sharing Team,
I am writing to escalate a serious concern regarding UK Parking Control Ltd (UKPC) and their handling of my personal data obtained via DVLA’s KADOE access.
UKPC has misused my data in a manner that breaches both the KADOE contract and UK GDPR principles. I never received the original Notice to Keeper. I submitted a formal complaint to UKPC requesting cancellation or reissue of the NtK. They failed to respond. Instead, they issued a “reminder” notice and later escalated the charge through a debt recovery notice.
These two notices claim entirely different contraventions:
• The Reminder Notice refers to Beckton Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG, on 22/03/2025 at 12:30:30.
• The Debt Recovery Notice refers to Bell Green Retail Park, Sydenham, SE26 4PU, on 06/02/2025 at 10:43:24.
• Yet both notices use the exact same evidential photograph.
This is either evidence of fabricated or duplicated evidence or serious data mismanagement. UKPC’s explanation — that it was a "system error" — is not acceptable. They have used DVLA data to pursue a charge based on wholly inaccurate and inconsistent information. That is a breach of the KADOE contract and is not “using the data only for the specified purpose.” It also breaches Articles 5(1)(b) and 5(1)(d) of the UK GDPR.
I consider this unlawful processing and have also submitted a formal complaint to the BPA. A copy of this matter has been sent to the DVLA Complaints Team via Step 2.
I now ask that the Data Sharing Team investigate whether this breach warrants suspension or termination of UKPC’s KADOE access. Their behaviour demonstrates that they are either corrupt, incompetent, or both – and entirely unfit to be entrusted with DVLA data.
Please confirm receipt and let me know the outcome of any investigation.
Yours faithfully,
[Your Full Name]
[Your Vehicle Registration Number]
[PCN Number]
Respond to UKPC with the following:
Subject: Re: Formal Complaint – Misuse of DVLA Data and Instruction to Cancel PCN: [PCN number]
Dear Complaints Department,
Your response is entirely unsatisfactory and fails to address the seriousness of the misconduct.
You admit that the debt recovery notice contained a false location, date, and time due to what you now describe as a “system error.” That is not a trivial administrative mistake. You sent a threatening demand for payment based on details that were completely incompatible with the earlier letter, yet both referenced the same image. This is either:
• evidence of fabricated evidence and duplicity,
• a sign of total operational breakdown,
• or both.
It is a breach of UK GDPR to rely on inaccurate data, and a breach of the KADOE contract to use DVLA-supplied keeper data in support of such misleading notices. Your obligations under the Code of Practice and data protection law do not vanish simply because you have passed the matter to a third-party debt collector.
You also completely ignored my original formal complaint about the non-receipt of the original NtK, thereby depriving me of any chance to appeal. You cannot now hide behind process exhaustion or "ZZPS control" when your own failures created this mess.
To be clear:
• You have misused personal data obtained from the DVLA
• You have issued contradictory documents referring to different contraventions using the same photograph
• You failed to respond to a valid complaint in good time
• You escalated the matter despite the unresolved dispute
I will not be contacting ZZPS, as they are not a lawful party in this matter. The charge remains in dispute and UKPC is still the data controller responsible for this misuse. If you persist in escalating or processing my data via debt collectors, it will be treated as harassment and unlawful processing.
This matter is now the subject of formal complaints to both the DVLA and BPA. I fully expect both bodies to consider enforcement action. You are once again instructed to cancel this charge immediately.
Yours faithfully,
[Your name]
You can also escalate your complaint to the BPA with the following:
Second Follow-Up – Formal Complaint Against UKPC (Submitted 13 June 2025)
Dear BPA Complaints Team,
This is now my second follow-up regarding the formal complaint I submitted to you on 13 June 2025 concerning UK Parking Control Ltd (UKPC, a member of your Approved Operator Scheme. It is completely unacceptable that I have received no acknowledgement or response from the BPA, especially given the seriousness of the breaches outlined.
To reiterate:
• UKPC failed to respond to my formal complaint about never receiving the original Notice to Keeper. I was denied any opportunity to appeal, in direct breach of the Private Parking Single Code of Practice (PPSCoP).
• UKPC then issued a debt recovery notice referring to a completely different location, date, and time than the Reminder NtK, but using the exact same evidential photograph.
• Reminder NtK: Beckton Triangle Retail Park, E6 6LG – 22/03/2025 at 12:30:30
• Debt Recovery: Bell Green Retail Park, SE26 4PU – 06/02/2025 at 10:43:24
This is either outright fabrication or a catastrophic systems failure — in either case, it amounts to unlawful processing of keeper data and proves UKPC is unfit to hold DVLA KADOE access. Their conduct is not only a breach of the PPSCoP and UK GDPR, but also of basic procedural integrity. Their eventual response, dismissing this as a “system error” and referring me to a debt collector, only compounds the misconduct.
The complaint was submitted to you in line with your own escalation procedure, after UKPC failed to respond. It has now been four weeks without a reply from the BPA. I find this delay completely unacceptable and contrary to your stated role as a pseudo-regulator.
I expect immediate confirmation of receipt and a full investigation into UKPC’s conduct. Failure to act on this complaint would amount to complicity in misconduct by an AOS member.
Yours faithfully,
[Your Name]
I refer you to this comment from an earlier post:
@Dannyboy71
You can safely ignore any and all debt recovery letters. Debt collectors are powerless to do anything, no matter how threatening their letters may seem. All they can do is try and persuade the low-hanging fruit on the gullible tree to pay up out of ignorance and fear.
Never, ever enter into any communication with a peerless debt collector. Ignore them.
Regarding the DVLA fob-off reply, you can now escalate to Step 2. This step is identical to Step 1 except that the link is nw to "Head of Complaints" at https://contact.dvla.gov.uk/complaints
Here is the content for the Webform and Supporting Statement that you will upload:
I am escalating my original Step 1 complaint about UK Parking Control Ltd (UKPC), a BPA AOS member with KADOE access. The response I received was wholly inadequate and failed to address the substance of my complaint.
The DVLA’s reply admits that UKPC sent false information in a debt recovery notice due to a “bug” in their system. That is not a defence — it is an admission of breach. More seriously, the false letter refers to a completely different location, date and time than the previous notice, while using the exact same evidential photograph. This cannot be explained away by a template error. It indicates either fabricated evidence or systemic data mishandling.
The DVLA has tried to dismiss this by claiming affected motorists would have received “three prior letters with the correct details.” I clearly stated in my original complaint that I never received an original Notice to Keeper, and this point was ignored.
UKPC used my DVLA-supplied data to send contradictory and misleading notices and then ignored my formal complaint. That is a clear breach of the KADOE contract, the PPSCoP, and UK GDPR. The DVLA’s role as data controller does not end once data is disclosed — and the suggestion that oversight rests entirely with the BPA is unacceptable.
I have submitted a formal complaint to the BPA, but this does not absolve the DVLA of responsibility for unlawful or negligent data use after disclosure. The agency is still failing to act as required under the UK GDPR and must refer this matter to the ICO.
I have attached an updated supporting statement and request confirmation of a reference number for this Step 2 complaint.
And here is the Supporting Statement that should be uploaded as a PDF:
SUPPORTING STATEMENT
Complaint to DVLA – Breach of KADOE Contract and PPSCoP
Vehicle registration: [insert VRM]
Original complaint submitted: 16 June 2025
Step 1 response received: [insert date of DVLA response]
This is a Step 2 escalation of my original complaint regarding UK Parking Control Ltd (UKPC), a BPA AOS member with DVLA KADOE access.
The DVLA’s Step 1 response was inadequate and failed to address the actual breach. The response admits that UKPC issued a debt recovery notice containing false information, attributing this to a “bug” in their system affecting one letter template. However, the letter I received:
• Referred to a completely different location,
• Stated a different date and time, and
• Used the exact same photograph as the previous notice.
Specifically:
• The Reminder NtK referred to an alleged contravention at Beckton Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at 12:30:30.
• The debt recovery notice referred to Bell Green Retail Park, Bell Green, Sydenham SE26 4PU on 06/02/2025 at 10:43:24.
• Both used the same evidential image.
This is not a trivial “template bug.” It is either a case of data fabrication or serious evidence mishandling. UKPC has no excuse for continuing to pursue motorists using false details based on DVLA data. Their conduct is either corrupt or utterly incompetent.
The DVLA’s claim that “three prior letters” would have contained the correct details is factually wrong. I clearly stated in my original complaint that I never received the original Notice to Keeper. That point was ignored.
The entire basis of KADOE access is that data is used accurately, fairly, and for a single, specific incident. UKPC has issued multiple contradictory notices based on the same DVLA data. That is a breach of:
• The KADOE contract (clauses B2 and C2.1),
• The Private Parking Single Code of Practice (accuracy, escalation, complaint handling), and
• UK GDPR Articles 5(1)(b) and 5(1)(d).
The DVLA is the data controller and remains responsible for ensuring personal data is not misused after disclosure. The Step 1 response simply deflects this responsibility onto the BPA, which is unacceptable. I have submitted a formal complaint to the BPA, but the DVLA cannot outsource its data controller obligations.
I request that the DVLA:
• Acknowledge the actual substance of the breach,
• Reopen its investigation,
• Impose sanctions or restrictions on UKPC’s KADOE access if appropriate, and
• Report this matter to the ICO under the agency’s obligations as data controller.
This is a clear example of how ongoing misuse of DVLA data by an AOS member can occur under DVLA’s watch, and it must not be ignored.
Name: [INSERT YOUR NAME]
Date: [INSERT DATE]
You raise a formal complaint to the BPA by completing this form: https://portal.britishparking.co.uk/compliance/LogComplaint
• For "Operator complaint outcome" just put: "No response to formal complaint"
• Operator name: "UK Parking Control Ltd"
• Date parking charge notice issued: 22/03/2025
• Car park name and address: "Take your pick: Beckton Triangle, E6 6LG or Bell Green, SE26 4PU"
• Details of the complaint:
I am submitting a formal complaint regarding UK Parking Control Ltd (UKPC), a member of your Approved Operator Scheme. UKPC has failed to respond to a formal complaint, thereby exhausting their complaints procedure and enabling escalation under BPA rules.
The initial complaint was submitted after I received a Reminder Notice to Keeper dated 23/04/2025. This was the first correspondence I received. I never received an original Notice to Keeper, meaning I was denied any opportunity to appeal. My formal complaint to UKPC requested either cancellation of the charge or reissue of the NtK. UKPC did not respond at all.
Worse still, UKPC has since issued a debt recovery notice that refers to a completely different contravention. It alleges a different location, a different date, and a different time — yet both notices use the exact same evidential photograph. The Reminder NtK refers to an alleged incident at Beckton Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at 12:30:30. The debt recovery notice refers to Bell Green Retail Park, Bell Green, Sydenham, SE26 4PU on 06/02/2025 at 10:43:24. Both letters use the same image.
This is either a clear case of fabricated or duplicated evidence or an alarming example of complete data management failure. It demonstrates that UKPC is unfit to hold DVLA KADOE access and is misusing keeper data. Their failure to respond to a formal complaint and subsequent escalation based on irreconcilable details is a breach of the Private Parking Single Code of Practice and basic procedural fairness.
A formal complaint has already been submitted to the DVLA, who remain the data controller. I expect the BPA to also take action. UKPC’s conduct in this matter is indefensible. They are either utterly incompetent, corrupt, or both — and I expect this to be treated as a serious regulatory failure. Appropriate sanctions should follow.
Please confirm receipt and let me know the outcome of your investigation.
You should upload both notices and also a copy of the original complaint that was never responded to.
Why on earth would you consider paying a scammer when we've already told you that if you follow our advice, you won't be paying penny to UKPC.
Did you send the formal complaint letter as advised? Have you had a response to that?
As they have used the same evidential photo for the two notices, one a reminder and one a debt recovery notice, you first need to make a formal complaint to the DVLA. Here’s how to make a DVLA complaint:
• Go to: https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles service you have received”
• Enter your personal details, contact details, and vehicle details
• Use the text box to summarise your complaint or insert a covering note
• You will then be able to upload a file (up to 19.5 MB) — this can be your full complaint or supporting evidence
That’s it.
The DVLA is required to record, investigate and respond to every complaint about a private parking company. If everyone who encounters a breach took the time to submit a complaint, we might finally see the DVLA take meaningful action—whether that means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the following:
I am submitting a formal complaint against UK Parking Control Ltd (UKPC), a BPA AOS member with DVLA KADOE access, for misusing my personal data following its release.
UKPC has misused my DVLA keeper data. Without issuing a Notice to Keeper (NtK) they sent me two letters—first a Reminder Notice to Keeper dated 23/04/2025, then a Final Debt Recovery Notice dated 05/06/2025—both claiming to relate to the same alleged contravention, but quoting completely different details, yet using the exact same evidential photo.
The Reminder states the location as Beckton Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at 12:30:30.
The debt recovery letter states the location as Bell Green Retail Park, Bell Green, Sydenham SE26 4PU on 06/02/2025 at 10:43:24.
Both letters use the exact same photographic evidence. This proves they have either fabricated the contravention details or are reusing the same DVLA data to pursue two fundamentally contradictory events. I did not receive the original Notice to Keeper. I submitted a formal complaint to UKPC asking them to cancel or reissue the NtK. They ignored it entirely and escalated the matter instead, which is also breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
This conduct shows either corruption, gross incompetence or a combination of both, and UKPC is clearly unfit to hold KADOE access. The DVLA must investigate, sanction UKPC, and if this turns out to be systemic, report its own regulatory failure to the ICO.
I have attached a supporting statement and copies of both letters. Please confirm a reference number.
Then you could upload the following as a PDF file for the formal complaint itself:
SUPPORTING STATEMENT
Complaint to DVLA – Breach of KADOE Contract and PPSCoP
Operator name: UK Parking Control Ltd (UKPC)
Date of PCN issue: Unknown – only a Reminder NtK was received on 23/04/2025
Vehicle registration: [INSERT VRM]
I am submitting this complaint to report a misuse of my personal data by UKPC, who obtained my keeper details from the DVLA under the KADOE (Keeper At Date Of Event) contract.
Although the parking company may have had reasonable cause to request my data initially, the way they have used that data afterwards amounts to unlawful processing. This is because they have acted in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), which is a mandatory requirement for access to DVLA keeper data. The PPSCoP forms part of the framework that regulates how parking companies must behave once they have received keeper data from the DVLA.
The KADOE contract makes clear that keeper data may only be used to pursue an unpaid parking charge in line with the Code of Practice. If a parking company fails to comply with the PPSCoP after receiving DVLA data, their use of that data becomes unlawful, as they are no longer using it for a permitted purpose.
UKPC has issued two notices purporting to relate to the same contravention, using the same photographic evidence, but the details are completely different.
The first notice, a Reminder Notice to Keeper dated 23/04/2025, claims the alleged incident occurred at Beckton Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at 12:30:30.
The second notice, a Final Debt Recovery Notice dated 05/06/2025, claims the alleged incident occurred at Bell Green Retail Park, Bell Green, Sydenham SE26 4PU on 06/02/2025 at 10:43:24.
Despite the differences in location, date and time, both letters include the exact same evidential photograph of my vehicle. This means UKPC has either fabricated one of the alleged contraventions or is using the same evidence to support two different claims. Either way, it shows they are pursuing incompatible claims using my DVLA data.
I never received the original Notice to Keeper (NtK). I lodged a formal written complaint to UKPC, demanding that they cancel the charge or reissue the NtK so I could appeal. UKPC ignored my complaint entirely and, instead, escalated the matter by issuing a debt-recovery notice that quoted a different site, date and time while re-using the same photograph.
Such conduct can only be explained by outright corruption, gross incompetence, or a combination of both. Either way, UKPC falls nowhere near the standard expected of any operator trusted with live KADOE access to DVLA data.
This behaviour breaches the Private Parking Single Code of Practice, which requires accurate notices, proper complaint handling and fair escalation. It also breaches the KADOE contract because my keeper data has been used in a manner that is inaccurate, misleading and wholly outside the “reasonable cause” for which it was supplied. The same facts put UKPC in breach of UK GDPR Articles 5(1)(b) and 5(1)(d).
I expect the DVLA to investigate immediately, confirm the breach and impose meaningful sanctions. UKPC’s KADOE access should be suspended or terminated. If the DVLA allows this to continue it is failing in its own duties as data controller and must account for that to the ICO.
I have attached both letters as evidence. Please confirm receipt and provide a reference number for this complaint.
Name: [insert full name]
Date: [insert today’s date]
You also send the following to UKPC in an email to complaints@ukparkingcontrol.com and you also CC in yourself:
Subject: Formal Complaint – Misuse of DVLA Data and Instruction to Cancel PCN: [PCN number]
Dear Sirs,
This is a follow-up to my previous formal complaint sent on [date you sent original email], which you failed to respond to. I never received the original Notice to Keeper(NtK), only a reminder notice dated 23/04/2025, and I raised this with you in writing, requesting either cancellation of the charge or reissue of the original NtK so I could appeal. You ignored the complaint entirely.
You have now issued a debt recovery notice dated 05/06/2025, that not only escalates the charge unfairly, but also refers to a completely different location, date and time than your earlier notice. Both letters use the exact same photographic evidence. This proves you are either fabricating contravention details or reusing the same image to support conflicting claims. That alone invalidates your entire case.
This conduct is either outright corruption, complete incompetence, or both. You are misusing my personal data and clearly acting outside the terms of the KADOE contract. You are also in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP) and the UK GDPR. Your behaviour falls well short of the standards expected of any operator with access to DVLA data.
I have now reported this matter to the DVLA and asked them to investigate and consider suspension or termination of your KADOE access. A formal complaint has also been submitted to the BPA. While I do not expect much from your tame ATA, I will be pressing for full sanctions.
You are hereby instructed to cancel this Parking Charge Notice immediately. If you do so, it will not undo your breach, but it may be regarded as a first step toward mitigating your liability in this matter.
If you fail to cancel the charge or continue to escalate it, I will treat it as deliberate harassment and unlawful processing of my personal data.
Yours faithfully,
[Your Full Name]
[Your Address]
[Vehicle Registration]
You should email the following formal complaint to UKPC at complaints@ukparkingcontrol.com and also CC yourself:
Subject: Formal Complaint – Failure to Serve Notice to Keeper / Disability Considerations
Parking Charge Reference: [Insert Reference]
Date of Alleged Contravention: 22/03/2025
Location: Beckton Triangle Retail Park, 5 Claps Gate Lane, London, E6 6LG
Dear UK Parking Control Ltd,
I am writing a formal complaint regarding the above parking charge. I am the registered keeper of the vehicle. I was only made aware of this charge when I received a letter dated 23/04/2025 demanding £170. Prior to that date, I did not receive a Notice to Keeper (NtK) by post.
Had I received a NtK, I would have appealed it promptly. The charge has now been arbitrarily increased to £170, despite the fact that no opportunity has been given to make representations. This is both procedurally unfair and contrary to the expectations set out in the Private Parking Single Code of Practice, specifically:
Section 8.1.2(e) – Note 2:
“A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted... Therefore, parking operators must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party Mail Consolidator actually put it in the postal system).”
Accordingly, you are put to strict proof that the original NtK was posted in accordance with the above standard, including evidence of the actual date of posting (not just generation), such as a Royal Mail manifest or proof from your mail handler.
The driver is disabled and a valid Blue Badge holder. The vehicle was parked in a disabled bay, albeit slightly outside the bay lines due to the adjacent vehicle encroaching into the space at the time of parking. This was necessary to allow safe access due to their disability and did not cause any obstruction to other vehicles. This context should have been taken into account when assessing the circumstances.
Resolution Sought
I therefore request that UKPC:
1. Cancel the parking charge, taking into account your obligations under the Equality Act 2010 and the clear lack of proper notice;
OR
2. Re-issue the Notice to Keeper, restarting the process and granting the Keeper the opportunity to appeal properly.
I also request that any escalation or further enforcement action be placed on hold pending the resolution of this complaint.
Failure to respond substantively will result in a formal complaint to the DVLA, the British Parking Association (BPA) and may be brought to the attention of the Information Commissioner’s Office (ICO) if there is evidence that personal data has been mishandled or letters were sent to the wrong address.
Yours faithfully,
[Your Full Name]
[Your Address]
[Email if applicable]