Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: EHRob on April 26, 2025, 08:55:59 am

Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on November 03, 2025, 09:06:15 pm
Worst case, the court says no.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on November 03, 2025, 09:03:49 pm
brilliant  - will do!
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on November 03, 2025, 09:01:05 pm
No, that's good. As the N279 has been signed and submitted by an unauthorised person who is not permitted to conduct litigation (signing and submitting an N279 is conducting litigation), you should now send the following email to the court and CC DCB Legal and yourself:

Quote
Subject: Request for costs order following discontinuance – Claim No. [xxxx]

Dear Sir/Madam,

I acknowledge receipt of the Claimant’s Notice of Discontinuance (N279).

The Defendant respectfully requests that this matter be placed before a District Judge for consideration of costs pursuant to CPR 27.14(2)(g), on the basis that the Claimant’s representative has behaved unreasonably in conducting the proceedings.

The Notice of Discontinuance was signed and filed by a paralegal, described as “Claimant’s solicitor” but not an authorised person under the Legal Services Act 2007. Conducting litigation, including signing or filing court documents, is a reserved legal activity under Schedule 2 paragraph 4 of the Act. The High Court in Mazur & Anor v Charles Russell Speechlys LLP [2025] EWHC 2341 (KB) reaffirmed that an unauthorised person may not conduct litigation even under supervision.

In view of this breach, and the inconvenience and time caused to the Defendant in preparing and responding to these proceedings, the Defendant seeks modest costs for time spent as a litigant in person at £24/hour, together with minor disbursements, as detailed in the attached schedule.

The Defendant invites the Court to summarily assess the costs on the papers and order payment within 14 days.

Yours faithfully,

[Your name]
Defendant

Encl: Schedule of costs (Litigant in Person rate £24/hour)

Attach the following costs schedule to the email:

Quote
Defendant’s Costs Schedule (Litigant in Person)

Claim No.: [XXXX]

Parties: [Claimant] v [Defendant]

Basis sought: CPR 27.14(2)(g) – unreasonable conduct (unauthorised conduct of litigation; Mazur; LSA 2007)

Rate: Litigant in person rate £24/hour (PD 46 ¶3.4)

Time claimed (total 5.0 hours):
Considering claim form/PoC and papers – 1.0 h → £24.00
Researching law/procedure (small-claims costs; PoFA/CPR; LSA/Mazur) – 1.5 h → £36.00
Drafting and finalising Defence – 1.5 h → £36.00
Completing and filing DQ (N180) and correspondence – 0.7 h → £16.80
Mediation call attendance and follow-up – 0.3 h → £7.20

Subtotal (5.0 h × £24): £120.00

Disbursements: none (all steps online) – £0.00

Total sought: £120.00

I respectfully invite summary assessment on the papers and an order for payment within 14 days.

Signed: [type your full name]

Dated: [date]

Name: [Your full name], Defendant
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on November 03, 2025, 08:11:06 pm
Sure thing - here it is, signed by M. Falconer, Paralegal

https://ibb.co/tMLnc96f


Let me know if you want it uploaded differently.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on November 03, 2025, 06:24:00 pm
Well done for persevering and following the advice. Can you please post an image of the N279 Notice of Discontinuance. We also need to see the name of the person and their position, who signed it.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on November 03, 2025, 05:11:20 pm
Yay, they have pulled out, as predicted!  :D 

DCB Legal's email copied below for those who have not seen their MO.

Massive thanks to everyone who advised but especially @b789 - 8)  and @jfollows   

Your time, generosity and expertise is hugely appreciated xEHR


 

Dear Sirs,

We act on behalf of the Claimant Total Parking Solutions Ltd.

Please find attached the Claimant's N279 Notice of Discontinuance.
 
Kindly confirm the upcoming hearing on 26/01/2026 has been vacated.

We have copied the Defendant by way of service.

Kind Regards,

Morgan Falconer



DCB Legal Ltd
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on October 27, 2025, 09:26:42 pm
Thanks so much @b789 - good to know there's nothing to do for the moment. 

I have indeed received an email suggesting s discounted settlement. Happily ignored.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on October 27, 2025, 06:44:29 pm
One of the more weird courts where they require the WS two months before the hearing and the claimant only need pay the trial fee a month before it. As this is a defended claim issued by DCB Legal, they almost certainly will not submit any WS and will discontinue just before the trial fee has to be paid.

Should you receive a WS from them, then you can submit your own after reading theirs, which you will show us first.

In the meantime, expect attempted contact from DCB Legal as they try to get you to agree to settle the matter. It is just part of their precursor to a discontinuation. You can ignore them on that.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on October 27, 2025, 10:15:54 am
Hi all, I have now received a Notice of Allocation to the Small Claims Track (Hearing) - court date set for 26th Jan. I have uploaded a scan of the  3 pages to this folder:  https://ibb.co/album/H7M66y  (https://ibb.co/album/H7M66y)



I just spotted point 15 states that either party has the right to apply to have the order set aside, varied or stayed and that needs to happen by today - if there's something I need to do immediately please let me know!



Otherwise, as I understand it the instructions are: By 10th Nov I have to deliver copies of all docs on which I intend to rely on at the hearing, which must include a witness statement. Could someone advise me on or send a template for the witness statement?  Is it similar to the wording of the defence statement I sent in before? (as per draft in message by @b789 in page 1 of this thread, 26th April)



Is there anything else I need to do? Many thanks in advance, EHR
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: DWMB2 on July 08, 2025, 05:20:54 pm
Just say if asked about your defence or position that you have set out the basis of your defence in writing, and the claimant is in receipt of a copy. You stand by it's contents, do not believe you owe the claimant anything, and you are therefore not prepared to offer more than £0 in return for the claim being discontinued.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on July 08, 2025, 05:09:12 pm
Ok thanks jfollows. So I shall say I do not wish to discuss this until the court hearing
- or let me know if there's a better phrase.

Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on July 08, 2025, 03:03:59 pm
You speak to a mediator, who is not legally trained, and do not get drawn into discussing your defence. If the mediator tries to talk about it, make a formal complaint after the session. You offer £0 to settle, that’s it, the call will be over and various people can tick boxes.

So you do not say anything in your defence. This is not the time.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on July 08, 2025, 01:07:14 pm
I have now received a Mediation Appointment Confirmation email.

It will be a telephone call on the morning of 11/08/2025

I assume you have seen these before but I can post the contents if useful.

Would love to have guidance on what I should say in my defence.

Kind regards,
EHR



Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on June 24, 2025, 06:09:31 pm
Just keep following the advice. The "cover letter" is sent to both parties. In your case, you don't need a copy of the defence because you are the defendant.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on June 24, 2025, 05:35:33 pm
Many thanks both - and apologies for my slow reply - I didn't see the follow up messages that came in after the first replies due to the notification system.

@jfollows - yes I did submit the defence claim and strikeout order - following b789's instructions -  sent on 28th April.

I have now received by post a Notice of Proposed Allocation to the Small Claims Track & N180 questionnaire . The cover letter sent 18th June - states that 'The defendant has filed a defence' - but the words 'a copy of which is enclosed' have been scrawled out.

I have downloaded the online N180 and completed it using @b789's wording for D1.  I have until 7th July to submit but will do so now.  Many thanks for the excellent instructions.

Best wishes,
EHR


Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on June 12, 2025, 09:51:35 am
You do not negotiate with DCB Legal. Refuse any offers to settle. They will eventually discontinue if the claim isn't struck out first.

Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on June 12, 2025, 09:14:06 am
Ok thanks jfollows - do I just ignore then?

No, but don’t ever call them as I said. I didn’t say ignore.

You will in due course need to respond to their formal Letter of Claim, you will get advice here when you do.
(I’m behind the process, this has already happened)

Have you submitted the defence above? It seems a long time since you were originally contacted by the court.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on June 12, 2025, 09:11:55 am
The court will send you your own Directions Questionnaire to complete and return, but you should do it online, this is where you state your local court and your requirement to have the case heard in person at your local court. Look around for instructions which are here a-plenty. No hurry.

Post any other paperwork received, please, the claimants DQ for example.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on June 12, 2025, 09:10:17 am
Ok thanks jfollows - do I just ignore then?
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on June 12, 2025, 09:08:15 am
Do not call them, ever, and in due course hang up on them and block their number if they try to call you.

Everything in writing. No exceptions.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on June 12, 2025, 08:36:43 am
So yesterday I received a new letter from DCB legal informing me that their client intends to proceed with the claim, that the court will direct both parties to file directions questionnaires and in anticipation of this, they enclose a copy. They suggest I call them to discuss settlement. I assume this is another scare tactic but what's your advice?

Best, EHR
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on April 26, 2025, 05:53:45 pm
Thank you so much for such a detailed response b789. So helpful, and love the toothbrush detail.

I am afraid I don't remember what evidence they had,  it's possible it was CCTV footage, but maybe just a claim that they had it. I will have a thorough search to see if I kept any copies of the original ticket.

Will get submitting asap. Huge thanks :)
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: b789 on April 26, 2025, 01:21:10 pm
These "leaving the site" cases are known as "toothbrush claims" because the last time, many years ago, that someone tried to make a claim like this, the judge was so incensed with the claimants representative due to the absurdity and lack of evidence that he held him in contempt of court and threatened the rep that the next time he tried to bring such a case before him, he'd better bring a toothbrush as he'd be spending some time in custody for contempt.

What evidence has TPS provided to back up their claim? Anyway, easy to deal with...

With an issue date of 22nd April you have until 4pm on Monday 12th May to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 27th May to submit your defence.

If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Otherwise, here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you combine both documents as a single PDF attachment and send as an attachment in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of [claimant] v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

[Claimant]

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. In any event, the allegation that a driver 'left the site' while a vehicle remained parked does not, of itself, constitute a breach of contract. No contractual term is pleaded, nor is its incorporation or enforceability explained. The claim is speculative, incoherent, and discloses no reasonable cause of action.

5. The Defendant attaches to this defence a copy of a draft order approved by a district judge at another court. The court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4. The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Adequately explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

6. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence (https://www.dropbox.com/scl/fi/tcewefk7daozuje25chkl/Strikeout-order-v2.pdf?rlkey=wxnymo8mwcma2jj8xihjm7pdx&st=nbtf0cn6&dl=0)
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on April 26, 2025, 11:37:30 am
Ah thanks, have modified text.

Relief to know it's unenforceable! 
Would be great to have a link to a relevant case  as so far I have found ones that are similar but not quite the same so worried I will mess up
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on April 26, 2025, 11:13:59 am
But “leaving the site” is nonsense and unenforceable for many reasons. There are cases here with advice if you search.

Just put “leaving” in the search box, for example.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: jfollows on April 26, 2025, 11:12:37 am
See https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

The driver of the car for which you are the registered keeper parked, for example, not what you wrote.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on April 26, 2025, 10:57:21 am
Thanks RichardW - no hadn't seen, I'm wading through posts trying to find the relevant info - searching b789 doesn't get me anywhere. Could you suggest or post or a link to one with the right info?
Best, EHR
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: RichardW on April 26, 2025, 10:51:12 am
Have a look at any of the recent posts about court cases, the POC are the usual rubbish from DCBL, so the std defence b789 has posted many times should be applicable. Be aware of deadlines!
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on April 26, 2025, 09:46:43 am
Hi Sander333, don't fully understand so have dm'd you.
Title: Re: Total Parking B&Q carpark ticket ignored now court claim
Post by: Sander333 on April 26, 2025, 09:43:37 am
This needs to be looked at by those who have vast experience but I think you need to remove the I parked etc. This may cause all sorts of issue bad advice to ignore any PCN from a private Parking company hopefully you have kept any information for it to be uploaded. There are a number of cases which have been resolved by the leaving car park area.

I would imagine that the court papers need to be dealt with expeditiously
Title: Total Parking B&Q carpark ticket ignored now court claim
Post by: EHRob on April 26, 2025, 08:55:59 am
Dear experts,

In September last year, the driver of the car for which I am the registered keeper, parked in the B&Q carpark at Cricklewood, London, made a purchase, and then nipped off to get some fast food before departing.  They had no idea this would result in a ticket for 'leaving the site whilst vehicle was parked on the premises' -  had not spotted any text to this effect. So when I received a ticket from a private company 'Total Parking Solutions' I ignored what I understood to be an invoice, and the subsequent threats and demands.

I have now received a letter from HM Courts & Tribunals informing me that TPS are making a claim against me for £262.28 and rising. See this letter:  https://ibb.co/p6QQnB60

What should I do? Is there any way of getting out of this?  From memory I think they say there is camera footage of the driver leaving the site.  Can I argue that the driver had not agreed to their terms as they hadn't seen the small print on the signage?

Your advice greatly appreciated.

Best, EHR