Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: janecass on April 13, 2025, 11:59:37 pm

Title: Re: Silver Street Glastonbury Britannia ANPR fine query
Post by: b789 on April 15, 2025, 09:59:40 am

...the back of the notice and the wording you used in your initial appeal?

Title: Re: Silver Street Glastonbury Britannia ANPR fine query
Post by: janecass on April 14, 2025, 11:07:29 pm

Thank you here is the PCN

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Title: Re: Silver Street Glastonbury Britannia ANPR fine query
Post by: b789 on April 14, 2025, 11:22:09 am

Without seeing both sides of the Notice to Keeper (NtK) or the exact wording you put in your initial appeal and whether you identified the driver, we can't help. The only thing for sure is that a Parking Charge Notice (PCN) from Britannia is no a "fine".

Title: Re: Silver Street Glastonbury Britannia ANPR fine query
Post by: Enceladus on April 14, 2025, 01:45:44 am

This needs to be transferred into the Private Parking Tickets Forum (https://www.ftla.uk/private-parking-tickets/). Please post up the Parking Charge Notice that you received. Redact your name and address, the PCN number and the car reg.

Title: Silver Street Glastonbury Britannia ANPR fine query
Post by: janecass on April 13, 2025, 11:59:37 pm

Hello,
I received a parking fine where the pay meter in the car park was broken saying 'out of order'. I have a photo of this. I looked at the signage and I'm sure it gave no other indication of how to pay so I did leave the car there for approx 2 hours.
I appealed the fine with a photo I took of the faulty meter. I didn't take a photo of the signage though - Britannia parking have rejected the appeal and are saying:
'The Parking Charge was issued to the vehicle because a valid ticket was not purchased. It is the
driver's responsibility to ensure that they have read and understood the terms and conditions for
using the car park.
Please be informed that Britannia Parking provides multiple payment methods at this site to allow
the car park user to purchase a valid parking ticket for their stay.
The signage clearly shows that payment can also be made via PayByPhone which is available in
the car park.'

I'm sure the signage just said 'pay by metre' and had the name of the council on it, not Britannia parking and no mention of pay by phone. I have that app and would have used it, if it had been indicated to me. I can't go back to the car park to take photos though, it's too far away. Do you think I can win my appeal? The next stage they say is to make an appeal to POPLA. They say I cannot appeal to the ombundsman: "we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA".

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