What is my next step?As per reply 27 above, you need to wait for the notice to owner.
OP, I'm going to ask this again:
You posted evidence in the form of two receipts issued by the on-site machines which showed failed transactions.
Each of these was for an amount of money which when converted to time through the tariff would have given parking times in excess of the max. permitted.
These amounts are printed clearly on the receipts.
You claim a malfunction with their machines.
If you did not enter £14.02 and 14.09 respectively but the machine read what you entered as these amounts then clearly the machines were at fault.
If you entered these amounts, you were at fault.
These has nothing to do with the council, so don't ask them!
This is about you and the machines.
Hi,Keep all these communications.
This is the latest I have heard from Newcastle city council. Is there anything I could be doing now?
"Flowbird have had an initial look and couldn’t find anything of note. So likely just to be a communications issue. However, they will keep investigating next week and will let me know if they find anything different"
What do you mean by notice to owner?If you've received an informal rejection, the next step in the process is for the council to send you a notice to owner, which goes to the registered keeper at the address held by DVLA. You can then make a formal representation (assuming you're the registered keeper) and if that representation is rejected, you can appeal to the Traffic Penalty Tribunal.
I would go back to the council and ask what caused the failed payments to fail.
I would ask your bank the same question.
I would ask the question again...@H C Andersen you do this a lot, saying informal rejections should be followed by further informal representations. Can you think of a single example where this has not proven to be a complete waste of time? I am not aware of any case where a second round of informal representations has seen a PCN cancelled and I don't think we should waste OP's time with pointless endeavours.
From what I understand do I have until 21st March?You don't have a deadline as such, but the penalty cannot increase before 21 March.
I would go back to the council and ask what caused the failed payments to fail.
I would ask your bank the same question.
Contravention 20 Feb.Informal reps have already been made, and there's an informal rejection on the opening post extending the discount to 21 March, so they can't serve the NTO before then. If they do, then it's an open and shut appeal on the penalty exceeds ground.
Last day of 28-day period: Sun. 16 March after which they could serve a NTO.
If you wait until after the weekend then you risk them disregarding any informal reps if they're quick off the mark with a NTO.
Thanks for that.
I may be able to get pictures of the machine, but it will be after the weekend.
Is this OK to send for the SAR?
Please can I have a log of all payments and attempted payments made from the payment machine in Eldon Square MSCP on 20th February 2025, from my 2 cards.
1. Visa Debit ending ***7773
2. American express ending ***1005