Free Traffic Legal Advice
Live cases legal advice => Private parking tickets => Topic started by: pjoh10325 on March 01, 2025, 04:26:57 pm
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Thank you very much for steering me in the right direction. I will re-word accordingly and get the letter sent tomorrow.
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You need to me more forthright in your formal complaint. You should be demanding that G24 send you a copy of the original NtK together with evidence of when it was entered into the postal system as required by the PPSCoP action 8.1.2(e) Note 2. (Do a bit of research to understand what is required of them).
Unless they can evidence the actual date the initial NtK entered the postal system (not simply generated or sent by hybrid mail to a consolidator) then they are required to allow an appea and the clock starts again as required by PPSCoP section 8.4.1.
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I have read a large number of cases on the forum to try and work out the best approach to take against the PCN. Whilst there are many similar cases I can not find a near enough match to be confident in my approach.
I guess the reason I feel so aggrieved is the driver was in Homebase for the duration and purchase over 150 items. It was due to the time taken to process the purchases with the cashier that the driver was there for so long. The cashier and manager did advise there would be no repercussions for parking as the driver was a legitimate customer making purchases. The driver has 7 receipts from the shop. The first one timed at 13.23 and the last at 15.47.
I, the registered keeper did not receive an initial letter from G24. It was straight in with the Final Notice.
As G24 have stated in the final notice that the chance for discount and appeal have been missed, I thought I should request that the original notice be re-sent and the process re-started - or would that be shooting myself in the foot ?
I would have to write directly to them as a complaint. This is what I have drafted. If anyone is able to comment it would be much appreciated.
G24 Ltd
PO Box 3320
Gerrards Cross
Bucks
SL9 8WT
To whom it may concern
Complaint
Re: Contractual Parking Charge Notice (CPCN) 021425011601
I am the registered keeper of the vehicle that has attracted the above CPCN. No original notice was received by me the registered keeper.
My first knowledge of this charge was on receipt of the Final Notice letter dated 24 Feb 2025 - received on 27 Feb 2025. It states the discounted charge period and chance to appeal period have been missed.
I am formally requesting that the original letter with the opportunity for a discounted charge period and chance to appeal be re-issued.
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Are there any suggestions on my next action. I am not able to go ahead with plan A as Homebase went into administration and no response from management company. Thank you.
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Yes they have, sorry I did not make that clear when I said they had closed down.
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Ahh - hadn't realised Homebase had gone into admin!
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I think Teneo is a consultancy firm handling the Homebase administration, they might not be very interested in helping, plan A may not be an option this time.
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I have tried to contact Homebase management to ask them to intervene. Website states any queries on purchases prior to 7pm on 20 January 2025 should be directed to (homebase@teneo.com) I sent an email to them on Monday morning but have not received any acknowledgement - not an automatic response or specific response.
Not sure how long to wait as I realise I need to allow enough time to take any other action before things escalate.
Regards
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Ok will try the Homebase management route and update as soon as I can - Thank you.
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Homebase as a company still exist. Try to get in touch with their management.
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Thank you for your replies. Sorry for my late response, I am new to the site and just trying to work out how it works.
I am the registered keeper of the vehicle and the V5C is in my address.
Re Plan A:
Unfortunately I am unable to ask Homebase management to intervene as they closed down on 18 January 2025.
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Yes, I just realised that....
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The PCN does not appear to be POFA compliant
We haven't seen the PCN as the OP hasn't received it. What we have seen is a reminder notice.
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Plan A should be to contact Homebase and try to get them to cancel the charge.
The PCN does not appear to be POFA compliant (they haven't even tried!) so they will be unable to transfer liability to the keeper (although they will no doubt try that). Even if it got as far as a court claim it should be dismissed. Are you the registered keeper (not on lease or something?) and is the address on the V5 correct?
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As an aside, the first thing I always advise if a letter has not arrived as expected is to get out your vehicle's V5C document and check the address is correct.
Before we get onto the matter of attempting any appeals, the first thing you should do (as the keeper, no need to say who was driving) is to go to the Homebase, receipts in hand, and speak to the manager and ask them to intervene.
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This final notice letter dated 24th February 2025 was received on 27th February. This is the first letter received from G24. It states the discounted charge period and chance to appeal period have been missed.
CPCN issued for 'Exceeding the maximum duration of stay permitted at Homebase, Davidson Way, Romford, Essex, RM7 0AJ'.
The duration of stay was exceeded, however the driver was in Homebase the whole time and has receipts to prove they were a customer on that day. Many items were purchased and it took a long time for the cashier to deal with the transaction.
The driver did mention to the Homebase colleagues about the time limit for parking and was advised it would be okay as they are a customer.
Please advise what is the best way to go forward on the 2 issues:
1. Did not receive the original letter advising of CPCN
2. Do I still have the right to appeal
Thank you for assistance.
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