[Your Name]
[Your Address]
[City, Postcode]
[Email Address]
[Date]
NCP Customer Services & Complaints Department
National Car Parks Ltd
The Bailey
16 Old Bailey
London
EC4M 7EG
By Email: customer.services@ncp.co.uk
CC: appeals@ncp.co.uk, dataprotection@ncp.co.uk
Subject: Formal Complaint – Unlawful PCN & Procedural Failings
PCN Reference: [Insert PCN Number]
Vehicle Registration: [Insert VRM]
Location: Gatwick Airport Drop-Off Zone
Date of Alleged Contravention: [Insert Date]
Dear NCP Complaints Team,
I am writing to formally demand the immediate cancellation of the above-referenced Parking Charge Notice (PCN). The charge is completely unfounded and unenforceable for multiple reasons, which NCP has repeatedly failed to address.
Despite multiple communications providing proof of payment, NCP has persisted in pursuing this charge and wrongfully escalated it to TRACE Debt Recovery UK Limited.
Key Points of Complaint:
1. No Keeper Liability – PCN is Unenforceable
• The alleged contravention occurred at Gatwick Airport, which is not ‘relevant land’ under the Protection of Freedoms Act 2012 (PoFA).
• As a result, NCP cannot hold the Registered Keeper liable under any circumstances.
• Since the Keeper was not the driver, this PCN has no legal basis and must be cancelled immediately.
2. Proof of Payment Provided – No Contravention Occurred
• The alleged contravention is non-payment, yet payment was made in full, as evidenced by the attached payment receipt.
• Despite this, NCP has failed to properly investigate and wrongfully escalated the charge to debt collection.
• Pursuing a charge after clear proof has been provided is not only unreasonable but constitutes a breach of consumer protection laws.
3. ‘Reminder’ Letter Was Never Received
• NCP has claimed that a reminder was sent.
• The BPA/IPC Private Parking Single Code of Practice (PPSCoP), Section 8.1.2(e), Note 2 states that NCP must provide strict proof that the reminder was actually put into the postal system, not merely generated.
• A hybrid mail 'Proof of Posting' certificate is not sufficient evidence, as it does not confirm the date and time any third-party mail consolidator actually posted the letter.
• I require strict proof of this posting, including documentary evidence from the mail provider.
4. Wrongful Escalation to TRACE Debt Recovery UK Limited
• TRACE Debt Recovery has been harassing me for payment, despite:
• NCP having no legal grounds to pursue the Keeper.
• NCP being aware that payment was made.
• Pursuing this charge despite clear evidence and failure to meet PPSCoP requirements is completely unacceptable.
Formal Demands:
Given that:
• No contravention occurred (as payment was made),
• Gatwick Airport is not relevant land, so Keeper liability does not apply,
• NCP has failed to provide strict proof that the reminder was posted,
I formally demand the following:
1. Immediate cancellation of the PCN due to proven payment and lack of Keeper liability.
2. Written confirmation within 14 days that the charge has been cancelled.
3. A full investigation into why NCP failed to investigate properly, with a written explanation of procedural failings.
4. Strict proof that the ‘reminder’ was actually put into the postal system, as required by PPSCoP Section 8.1.2(e) Note 2.
5. Confirmation that TRACE Debt Recovery has been instructed to cease all further action.
6. A written apology for the harassment and unnecessary distress caused.
Escalation Warning:
If NCP fails to fully cancel this PCN within 14 days, I will escalate this complaint to:
• The British Parking Association (BPA), reporting NCP for non-compliance with the PPSCoP.
• The DVLA, regarding potential misuse of my Keeper data.
Trading Standards, under the Consumer Protection from Unfair Trading Regulations (CPRs) 2008.
• The Information Commissioner’s Office (ICO), if there has been a data protection breach.
Additionally, should TRACE Debt Recovery continue their harassment, I reserve the right to take legal action for damages caused by unfair business practices and undue distress.
I expect written confirmation within 14 days that this matter is closed. Failure to respond appropriately will result in immediate escalation without further notice.
Yours sincerely,
[Your Name]
[Your Contact Information]
Attachment:
Copy of proof of payment (receipt)