Do you have any disabilities or protected characteristics that could preclude or make it difficult to go to a Post Office? If you do, then we can add discriminatory practices to their failings.
Post the complaint/appeal first class with a free "Certificate of Posting" from any post office. It will be deemed as having been served on them two working days after posting. Keep the proof of posting certificate.
You can also respond to the email with the following, for what it's worth when dealing with a bottom dwelling firm like G24:QuoteSubject: Re: Formal Complaint and Late Appeal – PCN [Reference Number]
Dear G24,
I note your response rejecting my formal complaint and late appeal on the basis that it was sent by email rather than by post.
The complaint and appeal were properly formatted as a letter, correctly addressed to your Complaints Department, and submitted via a published and actively monitored email address (info@g24.co.uk). Your response proves that the communication was received, read, and acknowledged, yet you are choosing to obstruct its processing solely due to the method of submission.
Your refusal to accept a complaint and appeal purely on the basis of how it was delivered is an unfair trading practice under Regulation 3(3)(b) of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), which requires businesses to act with professional diligence. It also constitutes an unfair contract term under Section 62 of the Consumer Rights Act 2015, as it imposes an unreasonable barrier to dispute resolution.
Nevertheless, I will be resubmitting the complaint and appeal by first-class post and will obtain a Proof of Posting Certificate. Under Sections 7 & 9 of the Interpretation Act 1978, it will be deemed served two working days after posting, regardless of whether you acknowledge it.
Any possible future litigation will include reference to the unreasonable behaviour by G24 and their obstructive practices to dispute resolution. You have been warned.
I expect a response to this email, irrespective of the complaint that will now be submitted by post. This failure to engage in reasonable communication will be raised with the International Parking Community (IPC), the DVLA, and Trading Standards, as well as any relevant consumer protection authorities.
Yours faithfully,
[Your Name]
Subject: Re: Formal Complaint and Late Appeal – PCN [Reference Number]
Dear G24,
I note your response rejecting my formal complaint and late appeal on the basis that it was sent by email rather than by post.
The complaint and appeal were properly formatted as a letter, correctly addressed to your Complaints Department, and submitted via a published and actively monitored email address (info@g24.co.uk). Your response proves that the communication was received, read, and acknowledged, yet you are choosing to obstruct its processing solely due to the method of submission.
Your refusal to accept a complaint and appeal purely on the basis of how it was delivered is an unfair trading practice under Regulation 3(3)(b) of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), which requires businesses to act with professional diligence. It also constitutes an unfair contract term under Section 62 of the Consumer Rights Act 2015, as it imposes an unreasonable barrier to dispute resolution.
Nevertheless, I will be resubmitting the complaint and appeal by first-class post and will obtain a Proof of Posting Certificate. Under Sections 7 & 9 of the Interpretation Act 1978, it will be deemed served two working days after posting, regardless of whether you acknowledge it.
Any possible future litigation will include reference to the unreasonable behaviour by G24 and their obstructive practices to dispute resolution. You have been warned.
I expect a response to this email, irrespective of the complaint that will now be submitted by post. This failure to engage in reasonable communication will be raised with the International Parking Community (IPC), the DVLA, and Trading Standards, as well as any relevant consumer protection authorities.
Yours faithfully,
[Your Name]
You need to send a formal complaint about G24s initiation of debt recovery and the added £70 charge together with an appeal. This should be sent as a PDF attached to an email to info@g24.co.uk and CC in yourself. Mark the email subject line as "FAO: Complaints Department".QuoteG24 Ltd
Complaints Department
PO BOX 3320
Gerrards Cross
Bucks, SL9 8WT
By email to: info@g24.co.uk
[Date]
Subject: Formal Complaint and Late Appeal – PCN [Reference Number]
Dear Sir/Madam,
I am writing to formally complain about a letter received from your Debt Recovery Agent (DRA) and to also submit an appeal against the Contractual Parking Charge Notice (CPCN) issued to my vehicle on 22nd November 2024, [Vehicle Registration], at Central Six Retail Park, Warwick Road, Coventry, CV3 6TA.
I was out of the country for a period that spanned the time in which the Notice to Keeper (NtK) would have been received (26th November 2024) and the deadline to appeal (24th December 2024). I had no opportunity to respond earlier as I was unaware of its existence. I can provide evidence in the form of flight tickets and digital transactions made in my destination country during the whole period of stay while being away from UK to support this.
Under Section 8.4.1(c) of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), you are required to consider appeals received outside of the usual timeframe when the appellant provides evidence of exceptional circumstances. Being outside of the country is explicitly listed as such an exception.
Appeal Against the Parking Charge
I am the registered keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement, and I will be making a formal complaint about your predatory conduct to your client, the landowner.
Your Notice to Keeper (NtK) is not compliant with the Protection of Freedoms Act (PoFA) 2012 because:• It fails to specify the "period of parking" as required under PoFA Schedule 4, Paragraph 9(2)(a).
Two ANPR images of a vehicle in motion do not define a period of parking. They only show entry and exit times. ANPR cannot establish actual parking duration.
Since your NtK does not fully comply with all the requirements of PoFA 2012, you cannot hold the keeper liable for this charge. Partial or substantial compliance is insufficient under the law.
There will be no admission as to who was driving, and no inferences or assumptions can be drawn. G24 has issued this charge based on an allegation of breach of contract against the driver only.
As such, the registered keeper cannot be presumed to be the driver, nor can you pursue the charge under any misinterpretation of agency law. Your NtK can only hold the driver liable.
G24 would have no prospect of success in court, so I urge you to save us both a waste of time and cancel this PCN.
Next Steps
As per the PPSCoP, you are required to:• Accept this late appeal under Section 8.4.1(c) due to exceptional circumstances.
• Place the charge on hold while this appeal is reviewed.
• Provide a full written response.
If you fail to process my appeal in accordance with the PPSCoP, I will escalate my complaint to the International Parking Community (IPC) and notify other relevant bodies of your conduct.
I expect your response within 28 days.
Yours faithfully,
[Your Name]
G24 Ltd
Complaints Department
PO BOX 3320
Gerrards Cross
Bucks, SL9 8WT
By email to: info@g24.co.uk
[Date]
Subject: Formal Complaint and Late Appeal – PCN [Reference Number]
Dear Sir/Madam,
I am writing to formally complain about a letter received from your Debt Recovery Agent (DRA) and to also submit an appeal against the Contractual Parking Charge Notice (CPCN) issued to my vehicle on 22nd November 2024, [Vehicle Registration], at Central Six Retail Park, Warwick Road, Coventry, CV3 6TA.
I was out of the country for a period that spanned the time in which the Notice to Keeper (NtK) would have been received (26th November 2024) and the deadline to appeal (24th December 2024). I had no opportunity to respond earlier as I was unaware of its existence. I can provide evidence in the form of flight tickets and digital transactions made in my destination country during the whole period of stay while being away from UK to support this.
Under Section 8.4.1(c) of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), you are required to consider appeals received outside of the usual timeframe when the appellant provides evidence of exceptional circumstances. Being outside of the country is explicitly listed as such an exception.
Appeal Against the Parking Charge
I am the registered keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement, and I will be making a formal complaint about your predatory conduct to your client, the landowner.
Your Notice to Keeper (NtK) is not compliant with the Protection of Freedoms Act (PoFA) 2012 because:• It fails to specify the "period of parking" as required under PoFA Schedule 4, Paragraph 9(2)(a).
Two ANPR images of a vehicle in motion do not define a period of parking. They only show entry and exit times. ANPR cannot establish actual parking duration.
Since your NtK does not fully comply with all the requirements of PoFA 2012, you cannot hold the keeper liable for this charge. Partial or substantial compliance is insufficient under the law.
There will be no admission as to who was driving, and no inferences or assumptions can be drawn. G24 has issued this charge based on an allegation of breach of contract against the driver only.
As such, the registered keeper cannot be presumed to be the driver, nor can you pursue the charge under any misinterpretation of agency law. Your NtK can only hold the driver liable.
G24 would have no prospect of success in court, so I urge you to save us both a waste of time and cancel this PCN.
Next Steps
As per the PPSCoP, you are required to:• Accept this late appeal under Section 8.4.1(c) due to exceptional circumstances.
• Place the charge on hold while this appeal is reviewed.
• Provide a full written response.
If you fail to process my appeal in accordance with the PPSCoP, I will escalate my complaint to the International Parking Community (IPC) and notify other relevant bodies of your conduct.
I expect your response within 28 days.
Yours faithfully,
[Your Name]
I haven't got a chance to reply yet to G24 nor DCBL, what would be your advise for next steps ?
You do NOT make any communication with DCBL. They are powerless debt collectors and nothing to do with the contract allegedly breached by the driver. If you tell DCBL anything it is to refer to the answer given in the case of Arkell v Pressdram (1971).
Can you evidence that you were away from at least Tuesday 26th November 2024 until Wednesday 25th December 2024?
I haven't got a chance to reply yet to G24 nor DCBL, what would be your advise for next steps ?
In essence, the NtK is not PoFA compliant because it does not state that it refers to the period of parking. Whilst it may have time stamped photos, it must specify the period of parking to which it relates. PoFA 9(2)(a) applies.
Additionally, except for an anomaly on the front where it states that the driver is required to pay the parking charge within 28 days of the date of the notice, the NtK would have been PoFA compliant. However, the BPA/IPC Private Parking Single Code of Practice (PPSCoP) requires operators that recipients can pay the charge within 28 days of receipt of the NtK. The NtK is deemed "received" two working days after the "issue" date.
However, these are technicalities which will be used much later in the process.
And what did you put in your initial appeal to G24?
Whilst it may have time stamped photos, it must specify the period of parking to which it relates. PoFA 9(2)(a) applies.The fact that the entrance/exit time, total period of parking in minutes, and total allowed duration of parking in minutes are specified on the notice may make this a tough sell with a judge.