Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: tesla252 on December 24, 2024, 07:49:10 pm

Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on October 08, 2025, 11:27:47 pm
MANY THHANKS FOR THIS ... i tried sending a response. the only mode of response / contact was via their web portal . there was a word limit on the form and the document upload failed... i managed to get to their chat link and sent them the document. i have the chat transcript confirming that they have received the document. I hope this would work ... right ?
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on September 30, 2025, 05:31:41 pm
Respond with the following:

Quote
Subject: Response to your Letter of Claim – Ref: [BW Legal ref], UK Car Park Management Ltd

Dear Sirs,

Liability denied – residential primacy of contract
I am the long-leaseholder at the gated development where the alleged event occurred. My lease grants vehicular rights over the estate roads for all purposes connected with the use and enjoyment of my property. Any later parking scheme or signage introduced by your client’s principal (the Housing Association, who is also landlord/freeholder) cannot override my superior leasehold rights absent a lawful variation/consent. Accordingly, no debt is owed.

Your Letter of Claim contains bare particulars and encloses no evidence. It is not compliant with the Pre-Action Protocol for Debt Claims (“PAPDC”) paragraphs 3.1(a)–(d), 5.1 and 5.2, nor with PD–Pre-Action Conduct (“PD-PAC”) 6(a) and 6(c), which require you to supply sufficient information and the key documents before litigation is considered.

You allege a breach based on newly installed signs restricting vehicle access “beyond the tarred roads”. Those signs were introduced to deter third-party vehicles (couriers/deliveries), not residents, and are prohibitive in nature (no contractual offer/consideration). The claim is misconceived in a residential context and, further, any temporary stopping for access/loading/unloading is not “parking” (see Jopson v Homeguard).

Documents required (PD-PAC 6(a), 6(c); PAPDC 3 & 5)
Provide the following so that I can take advice and respond formally within 30 days of a Protocol-compliant pack:
1. The full notice chain: any Notice to Driver, the Notice to Keeper, reminders, and proof of posting/serving. Confirm whether you rely on PoFA Sch.4 and identify where each para 9(2) requirement is met.
2. All contemporaneous evidence of the alleged event: time-stamped photographs/video of the vehicle and its exact position; patrol operative notes; handheld terminal logs; copy/photograph of any windscreen PCN.
3. An actual photograph of every sign in situ on the material date (not library artwork), legible in all parts, together with a to-scale site plan showing the location of each sign and the alleged location of the vehicle, and the signage audit/installation record confirming the “new” signs’ commissioning date.
4. The exact term(s) alleged to form a contract with a resident driver, and the clause(s) allegedly breached. For any prohibitive wording (e.g. “No parking/No access beyond…”), explain the asserted contractual basis as opposed to trespass.
5. The written, unredacted landowner/freeholder contract (or principal-agent agreement) in force on the material date granting UK Car Park Management Ltd authority to operate, issue PCNs and litigate at this development, including schedules/site plan.
6. Any document by which the landlord purported to impose/introduce this parking regime on leaseholders (e.g. deed of variation/consent, ballot/consultation under the Landlord and Tenant Act 1987 s.37, or other lawful mechanism) and any subsequent estate regulations said to bind me.
7. A detailed quantum breakdown: identify the legal basis of the £170 principal (consideration or damages), and whether any “debt recovery” element is included and, if so, whether VAT is charged and to whom it is accounted.

Housing Association’s role
Your client acts as the Housing Association’s agent. The HA will be joined as a co-defendant if proceedings are issued. I reserve the right to counterclaim for data misuse and interference with leasehold rights.

Process
Until you provide the above documents, meaningful engagement is impossible. Issuing a claim now would be premature and a waste of court time. Should you do so, I will seek case-management relief under PD-PAC 15(b), including an order compelling disclosure and appropriate costs sanctions.

I will not use any web portal. Correspondence by email or post only.

Yours faithfully,

[Name]

[Postal address]
[Email]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on September 30, 2025, 03:09:29 pm
Hello,  Today I have received the letter or claim , which I am attaching here. Slightly worried, but based on your past comments, I am hoping we can respond ... Kindly help.  Letter of Claim (https://drive.google.com/file/d/18duW68l_rJkqFrlozFMP6SCZCYH01R_U/view?usp=sharing)
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on August 31, 2025, 01:22:41 pm
That’s just a useless debt recovery letters which. Come back when they issue a Letter of Claim (LoC).
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on August 30, 2025, 08:18:37 pm
After a good 7 months no comms, I have received another legal letter from CPM s BWLEGAL. Kindly let me know what should be my course of action (ignore or some step).
IMAGE LINK https://ibb.co/TBX7qVF6 (https://ibb.co/TBX7qVF6)
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on February 08, 2025, 10:13:10 am
I already informed you on 25th January to ignore the debt collectors in this post: https://www.ftla.uk/private-parking-tickets/cpm-parking-ticket-within-my-housing-complex/msg55014/#msg55014

I received my 4th Debt recovery notice today ... seems to state the deadline being 7 days now ... What should i do ? Will they now proceeed to the CCJ / Decree ? Will I get intimated before the debt collectors turn up at my door ?

Just so as you understand how your imagination is running wild and nothing of the sort will happen, I give you a lesson on how CCJs work and why no one will come knocking at your door:

Quote
Why no bailiff can knock on your door

1. County Court Judgment (CCJ):

• A bailiff (enforcement agent) can only get involved after a creditor has obtained a CCJ against you in a county court.

• If the CCJ is under £600, the creditor cannot transfer it to the High Court for enforcement by a High Court Enforcement Officer (HCEO). Instead, enforcement would remain under the county court's jurisdiction.

2. Threshold for High Court Enforcement:

• If a CCJ is over £600 (including fees and interest), the creditor can transfer it to the High Court for enforcement by an HCEO. This is a common method because HCEOs tend to be more effective at recovering money.

3. Cost-Benefit Analysis for Creditors:

• For CCJs under £600, creditors may find it uneconomical to pursue enforcement through county court bailiffs, as they are generally slower and less effective than HCEOs.

• As a result, creditors may opt not to escalate enforcement for small amounts.

4. Private Parking Charges and Bailiffs:

• In the context of private parking charges, no bailiff action can occur unless the parking operator has gone to court, won a case, obtained a CCJ, and you fail to pay the judgment within the stipulated time (usually 30 days).

So, no bailiff will come to your door for a debt under £600 unless the creditor deems it worth pursuing through county court enforcement. However, even if the debt is over £600, bailiff involvement only happens after a CCJ is issued, and enforcement is transferred to the High Court.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: DWMB2 on February 08, 2025, 08:18:34 am
Debt collectors are powerless, and they will not be turning up at your door.

Before a claim is issued, you should get a Letter of Claim, come back when you receive one of those.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on February 08, 2025, 01:45:20 am
HI,

I received my 4th Debt recovery notice today ... seems to state the deadline being 7 days now ... What should i do ? Will they now proceeed to the CCJ / Decree ? Will I get intimated before the debt collectors turn up at my door ?

[attachment deleted by admin]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on January 25, 2025, 03:27:31 pm
OMbudsman is a template.. where in i attached the 3 documents. See below template fofrm

1. Combined document of all of 3 letters to the HA including the one that was sent by you
2. Lease clauses
3. Parking ticket and debt recovery letters

[attachment deleted by admin]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on January 25, 2025, 02:30:21 pm
If you insist on sending your own responses after receiving a response to a letter we advised sending without consulting us first, you are not helping yourself or us. Your response to the rejection of your formal complaint could have been worded much better and didn't cover all the points of failure.

What exactly have you put to the Housing Ombudsman?
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on January 25, 2025, 01:41:23 pm
Thanks Both.. Please find the letter that I had coped and sent to the Corporate Complaints team of the HA.

LAst week, when I received the response from them, I immediately sent them the following response.

Hello,

I am receipt of your response and I am disappointed that an official of your stature cannot even spell the name of a complainant correctly. Please note the points below

1.

You have inaccurately represented facts in your complaint response stating that my vehicle was parked.  I categorically deny this as already stated to Pamela, that I was loading my car for my family. I have not been furnished any evidence of being parked (entry and exit).

At the time of purchase and as per my lease agreement at the timeof purchase in April 2017 I have been advised "loading and unloading" at my front door is well within my rights and so is reflected in my lease.  You as the manager of the landlord, should access my lease from the landlord and I will not submit my full lease agreement for your benefit . A neighbouring property's lease is of no relevance or concern to me.

As per you , you are referencing the restrictions signs at the property only in 2022. - If you did your due diligence on the context and circumstances around the placement of the signs , you will realise that this was done ona "whim" of the Property manager with no consultation of NOC from the residents. This in no way alters my rights granted in the lease agreement.

If you have brought the neighbouring propertys in reference , you should also be aware that all residents on every single day bring in their vehicles for loading at the front door. None of them have been ticketed by CPM . I would like to get an explanation why selectively I have been issued a ticket.

2. I have already raised my complaint to the ombudsman ref. Case ID - XXXXXXX

3. I refused your 50 pound refund categorically , especially when I have currently served debt recovery notice of 170 pounds for the lack of accurate instructions by HA to CPM.
 

I reiterate my request again that the parking ticket should be cancelled immediately.

[attachment deleted by admin]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: mickR on January 25, 2025, 12:56:48 pm
I note also that the HA in their response has managed to conflate an unrelated lease clause, appertaining to what appears to be the (landlords) right entry to the property, somehow to fit their narrative of entry of estate roads.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on January 25, 2025, 12:54:43 pm
Did you use the word "fine" when corresponding with the HA or have they simply exposed their intellectual malnourishment by referring to the PCN as a "fine"?
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on January 25, 2025, 12:33:03 pm
Many thanks@b789. Noted.

Ofcourse I had used your suggested letter. I had copied your previous response , into a a clear letter and had sent it to the HA. I have also raised am Ombudsman case.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on January 25, 2025, 11:37:51 am
What did you send to the HA as your formal complaint? Did you use the above suggested letter? Did you edit or change anything to call the CPM PCN a "fine"?

The complaint response hasn't answered the points about your lease overriding any signs put up by a third party company such as CPM. The "conditions for entry" appear to be unrelated to the clause 12.6 you showed us. I suspect their "legal team" is the janitor.

How you deal with the HA is up to you but I would suggest you now escalate it to the Housing Ombudsman. As for PCM, you don't pay them a penny.

You can safely ignore all debt collector letters. Remember, the Debt Recovery Agent (DRAs) are not a party to any contract allegedly breached by the driver. They cannot do anything except to try and scare you into paying out of ignorance and fear. Ignore them.

When PCM issue a Letter of Claim (LoC) then you can come back and we can advise on how to respond. They will likely issue a claim at some point and you will have the opportunity to defend and counterclaim, also naming the HA as a joint defendant because your GDPR has been breached by CPM as they had no right to request your DVLA data in the first place.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on January 25, 2025, 10:54:38 am
HNY 2025 to you. Finally I received unfavourable response from my Estate management. Kindly find attached the response document below. Appreciate your advice.



[attachment deleted by admin]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: DWMB2 on December 30, 2024, 03:13:23 pm
I have removed the attachment as you had left your full name and home address showing.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on December 30, 2024, 03:07:53 pm
I'm afraid you'll have to figure out the intricacies of the complaints system with your HA and how the ombudsman works. You have a valid legal argument and you should make all efforts to notify the HA of their joint liability for allowing CPM, their agent, to breach your lease and your GDPR.

You are within your rights and you have the option to counterclaim if/when CPM try to issue a claim against you. As long as you include a clear warning in your current communication that you will name the HA as a second defendant in a counterclaim if CPM escalates the matter to court. This provides them an opportunity to address the issue before litigation, which may encourage them to intervene with CPM.

You may want to redact your personal information in the pdf attachment.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 30, 2024, 09:46:18 am
Many thanks for your advice and instruction. I had lodged a formal complaint to my Housing Association which is lodged in their CRM system on 23rd Dec (1st complaint letter attached) and was promised a callback in 24 hours, which did NOT happen. Following this , I sent a complaint escalation on 24th Dec (attached).

On trying to raise the Housing Ombudsman issue on 24th Dec 2024, the system denied me based on the below ... "Landlords must have a 2-stage complaints process. When you complain to your landlord, it must acknowledge a complaint at stage 1 of its process within 5 working days and supply a written response within 10 working days from the date of acknowledgment.".

My question to you now , is whether and how do I send the "letter" that you have suggested above. Should this be as a 2nd escalation? Kindly let me know.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on December 29, 2024, 11:26:59 pm
Send this to your HA (assuming they are the ones who have contracted CPM in the first place):

Quote
To:
[Name of Housing Association]
[Address]
[City, Postcode]

Subject: Formal Notice – Breach of Leaseholder Rights, Joint Liability for Actions of CPM, GDPR Violation, and DVLA Reporting

Dear [Housing Association],

I am writing to formally demand that [Housing Association] instruct its agent, UK Car Park Management Ltd (CPM), to cancel the Parking Charge Notice (PCN) issued against my vehicle. This PCN is a direct violation of my leaseholder rights, and CPM’s actions further constitute breaches of data protection laws and their contractual obligations with the DVLA.

Leaseholder Rights and Primacy of Contract

As per Section 12.6(a) of my lease, I have the right “to pass with or without vehicles over and along the Estate Roads... for all purposes connected with the use of the Property as a private dwelling house.” This right, enshrined in my lease, takes primacy over any subsequent parking scheme or signage introduced by CPM or [Housing Association].

Unless you can provide evidence that my lease has been lawfully varied in accordance with the Landlord and Tenant Act 1987, section 37(5), the introduction of CPM’s parking scheme and enforcement measures cannot override the contractual rights afforded to me under my lease.

GDPR Breach and Misuse of DVLA Data

CPM’s issuance of the PCN and their retrieval of my personal data from the DVLA under the KADOE (Keeper of a Vehicle at the Date of an Event) contract constitutes a misuse of my personal information. CPM had no reasonable cause to obtain my data, as their authority—derived from any agreement with [Housing Association]—is subordinate to the primacy of my lease.

I will report CPM to the DVLA for breaching the terms of their KADOE contract, which requires that data is only accessed when there is a legitimate cause of action. Given that CPM has no enforceable claim against me due to my leaseholder rights, their request for my data was improper and unlawful.

Legal Precedent

The judgment in Jopson v Homeguard [2016] established that temporary stopping for purposes such as loading and unloading does not constitute parking and cannot be penalised under parking enforcement schemes. CPM’s actions in issuing the PCN are, therefore, legally baseless and further demonstrate a lack of proper understanding of leaseholder rights.

Notice of Counterclaim and Joint Liability

Should CPM attempt to escalate this matter by issuing a claim in the County Court, I will:

1. Defend the Claim: On the basis that the PCN was issued in contravention of my leaseholder rights.

2. Counterclaim for Damages: For distress and damages resulting from the misuse of my personal data and breach of GDPR under the Data Protection Act 2018.

3. Join [Housing Association] as a Defendant: As CPM’s principal, [Housing Association] is jointly and severally liable for their actions. I will hold [Housing Association] accountable for breaching my rights and enabling CPM’s unlawful conduct.

Demands

To resolve this matter without unnecessary escalation, I demand the following:

1. Immediate Cancellation of the PCN: [Housing Association] must instruct CPM to cancel the PCN and confirm this in writing.

2. Investigation into GDPR and DVLA Breaches: [Housing Association] must address CPM’s unlawful acquisition of my DVLA data and provide a formal response.

3. Written Confirmation of Leaseholder Rights: Acknowledge that my leaseholder rights remain unaltered and prevail over any subsequent parking enforcement measures.

Consequences of Inaction

If this matter is not resolved to my satisfaction within seven (7) days of the date of this letter, I will proceed with the following actions:

1. Escalation to the Housing Ombudsman: A formal complaint will be lodged with the Housing Ombudsman detailing [Housing Association]'s failure to respect my leaseholder rights and its improper introduction of a third-party parking enforcement scheme.

2. Legal Action: I will pursue legal remedies against both CPM and [Housing Association] for breach of contract, harassment, and GDPR violations. This will include CPM’s unlawful access to my DVLA data and its misuse, which will also be included in any subsequent legal claim.

Furthermore, as there is no mention in the lease of parking restrictions or any authority for a third-party parking company to issue Parking Charge Notices (PCNs) against my vehicle, I expect [Housing Association] to:

• Instruct CPM to whitelist my vehicle immediately.

• Ensure no further breaches of my leaseholder rights occur.

Should CPM issue any further PCNs against my vehicle in breach of my lease, I will not hesitate to take immediate legal action for each instance, including claims for compensation due to GDPR breaches.

I trust that you will address this matter promptly and ensure no further infringements occur.

Yours sincerely,

[Your Full Name]
[Your Contact Details]
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 29, 2024, 08:26:44 pm
Find the PCN notice too , i managed to locate it. Appreciate if you can kindly let me know your opinion. Let me know if you need any other information.

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Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 28, 2024, 01:33:01 pm
Appreciate your response. PLeaase find all the clauses of the lease.

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Title: Re: CPM Parking Ticket within my Housing complex
Post by: DWMB2 on December 28, 2024, 01:17:09 pm
It would still be helpful to see those clauses. Your main contention may well be that your vehicle was not parked, but it is sensible to consider all possible avenues of defence, rather than putting all of your eggs in one basket.

If you're using an argument of loading as one arm of any defence, Jopson vs Homeguard (https://www.parkingcowboys.co.uk/wp-content/uploads/2016/12/JOPSON-V-HOMEGUARD-2906J-Approved.pdf) would be useful reading.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 28, 2024, 01:04:24 pm
Hi, there are some clauses related to parking.... but my contention is that I have not parked. i was accessing the property to load and unload .. which is as according to the criteria of it being used as a private dwelling.
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on December 27, 2024, 05:25:17 pm
Are there any other mentions of parking in your lease?
Title: Re: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 24, 2024, 09:47:41 pm
Thanks a lot for your message. Below is the link to the title excerpt ...https://imgur.com/a/xYglTIo
Title: Re: CPM Parking Ticket within my Housing complex
Post by: b789 on December 24, 2024, 09:22:29 pm
You can safely ignore the debt recovery process. Debt collectors are powerless to do anything as they are not a party to the contract the driver is alleged to have breached.

Never, ever, ever, communicate with a useless debt collector. Not in writing or by phone. Use their letters as kindling or to line the bottom of a litter tray. Ignore.

The situation you are in is going to come down to what your lease says or doesn't say about parking. Please show us the relevant section of your lease.

Lease agreements take precedence over third-party parking enforcement and UKCPM's signage does not alter the terms of your lease. The Housing Association (HA), as the landlord and freeholder, would be required to act in accordance with the Landlord and Tenant Act 1987, Section 37 when attempting to alter your rights as set out in your lease agreement.

Until we know what the section of your lease/tenancy agreement says about parking, it is difficult to advise further at this point.
Title: CPM Parking Ticket within my Housing complex
Post by: tesla252 on December 24, 2024, 07:49:10 pm
I as a leaseholder, am facing an ongoing dispute with my Housing agency (HA from here on, they are also the landlord and freeholder ) and UK Car Park Management (CPM) Ltd. regarding a Parking Charge Notice (PCN) issued for having had my car parked in front of my property. The property is in a gated complex. Despite my leasehold agreement granting him vehicular access for specific purposes, CPM issued a PCN based on newly installed signage by Housing, which restricts vehicle access beyond the tarred roads. This signage was introduced to bar 3rd party vehicles i.e. couriers and delivery vans and not residents

My attempts to request cancellation of the PCN included multiple communications with HA, where I expressed frustration over the lack of understanding and the inefficiency in handling the case, as I found myself repeatedly explaining my rights and the terms of the leasehold agreement to individuals who should already be aware of these details. I specifically pointed out that I pay for a service that should include proper management and respects my leaseholder rights.

In my communications, I was asked by HA to provide documentation proving my leaseholder rights to drive or park in the restricted zone, which I responded to by sending the necessary documents. However, the response from HA was unsatisfactory, as they continued to uphold the PCN and advised me to follow CPM's appeal process, which had already dismissed my initial appeal.

Adding to my grievances, I have now been served a Debt Recovery Notice by CPM, demanding payment of £170 by 30th December. This has escalated the situation, prompting me to raise an initiate a formal complaint process with my housing agency. I have also asked for a comprehensive review of CPM's enforcement protocols to ensure they align with leaseholder agreements. I have also indicated that I will escalate the complaint to the Housing Ombudsman Service and pursue further legal action if his concerns are not addressed within seven days.

My current issue is
1. I have discarded the initial PCN notice physical document and also cannot seem to retrieve the PCN notice from CPM as it says to contact their legal team.
2. The debt recovery notice states a deadline of 30 Dec 2024 ( 14 days from day issues i.e. 16th Dec)
3. I cannot seem to raise the case with Housing Ombudsman as they mandate a period of 15 days to allow the housing agency to respond.

Kindy can you help advise.