Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: anon_fox on October 28, 2024, 08:48:06 pm

Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on January 06, 2025, 09:53:07 am
The latest is I've received an email about a mediation appointment phone call.

How do these usually go down? And any advice on how to proceed and what the outcome usually is would be really appreciated.

Mediation calls have been mandatory since May last year. They are waste of time in these types of cases.

The only mandatory element of the mediation is to "attend" the call. It is not part of the judicial process and there is no judge or solicitors involved. All you do is offer £0 and it will be over in minutes and you will have complied with the requirement to attend the call.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: H C Andersen on January 05, 2025, 06:13:45 pm
OP, I can't follow the issue of addresses.

Your V5C was out of date and therefore you didn't receive the Notice to Keeper.

You hadn't contacted the creditor or their agents before receiving the Claim Form. So how did you receive NTK follow-up letters? To whom were they addressed?
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on January 05, 2025, 05:17:15 pm
hey again friends,

The latest is I've received an email about a mediation appointment phone call.


How do these usually go down? And any advice on how to proceed and what the outcome usually is would be really appreciated.

Thanks in advance x
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on December 12, 2024, 12:46:28 pm
This is all part of the process. What you are showing us the standard response to the defence and contains your N180 Directions Questionnaire (DQ).

Do not use the paper one you received but download your own here and fill it in on you computer:

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

When you have completed it, you sign it by typing your full name for the signature. You save it as a PDF file and you attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and you also CC in yourself.

The claim number must be in the email subject field and in the body of the email just put "Please find attached the N180 DQ for the above referenced claim number."

Here are some the answers for the less obvious questions on the form:

Quote
The name of the court is "Civil National Business Centre".
To be completed by "Your full name" and you are the "Defendant".
C1: "YES"
D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question."
F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option
F3: "1".
Sign the form by simply typing your full name for the signature.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on December 11, 2024, 06:50:46 pm
Hello again.

I emailed dcb legal and got an automated response and then nothing.


Until today I received the paper work attached. They did not decide to file a defence in response to mine or to provide the information missing in their original claim.

I should add this paper work comes more than 28 days after I received the original small claims court paperwork.

I have no idea what it means or how to fill it out so any help appreciated.

https://imgur.com/a/41FZt65 (https://imgur.com/a/41FZt65)
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on November 15, 2024, 05:06:13 pm
Just use info@dcblegal.co.uk. They usually want to offer to settle. Don't. They will negotiate down to £25. Ignore. They will eventually discontinue.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on November 15, 2024, 02:59:34 pm
Thank you.

I’m guessing they want to negotiate on the phone. They haven’t provided me with an email dress, should I contact the generic one?
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on November 15, 2024, 01:47:13 pm
Don't speak to them. Tell them to email you if they have a query.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: DWMB2 on November 15, 2024, 12:45:34 pm
Don't speak to them by phone.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on November 15, 2024, 12:28:14 pm
Hello again helpful friend!

I had a call today from dbc legal to say they received my defence and would like to speak to me. They then asked me to select the option to speak with someone and I was put in a cue, almost like I had contacted them. Is this the correct way for them to contact me?

I wanted to ask your advice and find out if I do call them back what they are likely to say and how I should respond.

Thanks in advance
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on October 29, 2024, 01:06:47 pm
would you mind confirming the best way to mark the transcripts as exhibit a and b.
You could simply open the PDF in a PDF editor and overlay on the first page, somewhere near the top, the words "EXHIBIT A" and so on.

(https://i.imgur.com/Cnt118Q.jpeg)
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on October 29, 2024, 12:55:56 pm
Thank you,

would you mind confirming the best way to mark the transcripts as exhibit a and b.
I have written the following email and attached the documents:

Please find attached the defence, draft order and two case law transcripts in the matter of CP Plus t/a GroupNexus v (name) Claim Number (number)

Exhibit A: CELvChan appeal transcript (attached)
Exhibit B: CPM v AKANDE (attached)
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on October 29, 2024, 11:49:51 am
There's nothing to be gained by delaying. It just depends on how soon you want this to be over.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on October 29, 2024, 11:32:21 am
Fantastic!

I have just drafted up the email and inputted my information.

Should this be sent of asap or is there any reason to delay response?
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on October 29, 2024, 10:26:41 am
The defence is submitted as a PDF attachment in an email, together with a draft order and copies of two appeal transcripts. They are sent to claimresponses.cnbc@justice.gov.uk and you also CC in yourself.

Here is the defence, you only need to edit your full name and the claim number. There is noting to edit in the draft order.

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

CP Plus Ltd t/a GroupNexus


Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE


Preliminary matter

1. The Defendant respectfully submits that the Particulars of Claim (PoC) served by the Claimant are defective and fail to comply with CPR 16.4(1)(a). The Defendant requests that the court consider this matter as a preliminary issue and strike out the claim pursuant to CPR 3.4(2)(a), as the PoC disclose no reasonable grounds for bringing the claim.

2. In particular, the PoC:

(i) Fail to provide a concise statement of the facts upon which the Claimant relies.

(ii) Do not specify the exact contractual terms allegedly breached.

(iii) Lack sufficient detail to enable the Defendant to understand the case and provide a full response.

3. The Defendant relies on two recent persuasive appeal cases:

(i) In CEL v Chan 2023 [E7GM9W44], the court struck out the claim due to inadequate PoC that failed to meet the requirements of CPR 16.4. (See attached Exhibit A)

(ii) Similarly, in CPMS v Akande 2024 [K0DP5J30], the claim was struck out due to vague and insufficient PoC, which did not provide enough information for the Defendant to respond appropriately. (See attached Exhibit B)

4. In light of these deficiencies, the Defendant respectfully submits that the claim should be struck out for failing to meet the necessary legal standards.

5. Alternatively, should the court not agree to strike out the claim, the Defendant requests that the Claimant be ordered to provide amended or further Particulars of Claim that comply with CPR 16.4, as detailed in the attached draft order referred to in paragraph 9.

Defendants Understanding of the Claim

6. The Defendant denies any liability for this claim.

7. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

8. The Defendant is unable to plead properly to the PoC because:

(a) The Particulars of Claim fail to comply with CPR 16.4(1)(a), lacking specific terms allegedly breached, the signage locations, or details of the breach. This prevents the Defendant from properly pleading a defence, and the claim should be struck out under CPR 3.4. The Defendant cites CEL v Chan 2023 [E7GM9W44] and CPMS v Akande 2024 [K0DP5J30], where similarly vague claims were struck out. Should the court not strike out the claim, the Defendant refers to the draft order in paragraph 4.

(b) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(c) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(d) The PoC do not set out the reason (or reasons) why the claimant asserts the defendant has
breached the contract (or contracts);

(e) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(f) The PoC do not state exactly how the claim for statutory interest is calculated;

(g) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(h) The PoC states that the Claimant is suing the defendant as the driver or the keeper. The claimant obviously knows whether the defendant is being sued as the driver or the keeper and should not be permitted to plead alternative causes of action.

9. The Defendant has attached to this defence a copy of an order made at another court which the allocating judge ought to make at this stage so that the Defendant can then know and understand the case which he/she/it faces and can then respond properly to the claim.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Here is the link to the Draft Order and the two transcripts:

Defence Draft Order (https://www.dropbox.com/scl/fi/z8zcqfdncdoajgj4ag6a4/short-defence-order.pdf?rlkey=at98xmfwj0ehi3w9d0ia15ogp&st=i09in82p&dl=0)

CEL v Chan Transcript (https://www.dropbox.com/scl/fi/nb9ypbecuurpmln00dily/CELvChan-appeal-transcript.pdf?rlkey=7mpuvpmpe45s2zbhch21om1ez&st=5luisp8d&dl=0)

CPMS v Akande Transcript (https://www.dropbox.com/scl/fi/y631olc61z1slr6xfrdsk/CPM-v-AKANDE.pdf?rlkey=kltpojedcxiwarxr0sdfyjo05&st=mgdmzep5&dl=0)

Make sure you mark the two transcripts as "Exhibit A and B" appropriately.

Make sure the email subject contains the Claim Number and in the body of the email put "Please find attached the defence, draft order and two case law transcripts in the matter of CP Plus t/a GroupNexus v [Your full name] Claim Number [Claim Number]".

When you send it, make sure you get an auto response email from the CNBC.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on October 29, 2024, 09:41:01 am
Hi,

Thank you so much for your help, the walkthrough was a life saver. I’ve completed that step this morning and have until 25th of Nov to submit my defence (33 days from issue)

Please advise me how to respond from here.
Title: Re: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: b789 on October 29, 2024, 12:49:20 am
You do NOT have a CCJ. Get that idea out of your head. You have a county court claim against you. Even if you were to lose the claim and a CCJ was ordered, as long as the judgment amount was paid in full within 28 days, the judgment would be expunged from your credit record.

So, with that in mind, please take note of the following:

With an issue date of 23rd October, you have until Monday 11th November to submit your Acknowledgement of Service (AoS). Follow the advice in this PDF on how to submit your AoS:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

There is nothing to be gained by delaying the AoS. By submitting the AoS, you then have until 4pm on Monday 25th November to submit your defence.

Let us know when you’ve submitted the AoS and we will advise on the defence.
Title: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on October 28, 2024, 09:22:22 pm


Back in January the driver visited a business that claimed on their website to provide lots of on site parking. Having not visited before, as they were approaching, they saw a large sign of their logo 'LEXTAN' with a car park (see photo). They drove in and parked up and were confident they were parked in the correct place as there was no other parking in the area.

Fast forward to May and a letter from debt collectors or ‘solicitors’ DCB legal, claimant Group nexus asking for £170 for parking at Buzz bingo ( an establishment never visited) assuming it was a scam or a mistake the letter was ignored. (It's now become clear that the original fine must have gone to an old address as the vehicles V5 has only just been updated) obviously if this had been seen it could have been appealed sooner.

There's now a CCJ issued for £260. Realising this isn’t a scam the driver went back through their diary and texts etc and identified when and where the incident happened. they returned to try and figure out how the signs were missed.

In defence, the signage looks as though it only applies to the left side of the car park, directly in front of the buzz bingo building.  Images show where the car was parked. The part of the car park directly in front of the Buzz bingo building has signs on the walls all over the car park stating you can pay to park on an app (no other way to pay) however the small section the car was parked in is separate to this and has no signposts. It was a genuine mistake thinking that the car park belonged to LEXTAN.

Furthermore after measuring the writing on the sign, I don’t believe it adheres to the guidelines set out by the parking association for private car park signs.The road leading up to the car park is 30mph and the title text is only 50mm.

I’m wondering if theres any point disputing the claim - given there was no appeal and the address on the v5 wasn't updated. Am I likely to incur extra legal costs on top of the already £260?

What’s the best response to the CCJ in this case?

https://imgur.com/JBpJMN6

https://imgur.com/xKtyAlA

https://imgur.com/PXeJhiN

https://imgur.com/ppLepJh

https://imgur.com/PamQtk1

https://imgur.com/PwcpD54

https://imgur.com/UuMTU8G

https://imgur.com/ONLNC1S
Title: Re: Responding to CCJ, group nexus and confusing signage (v5 wasn’t updated)
Post by: DWMB2 on October 28, 2024, 09:00:00 pm
Can you please show us what you actually have (i.e. a redacted copy of the latest document)? If what you have is a County Court Judgement then this means that you have ignored, or not received, a court claim, meaning the matter has been judged against you in default. If that is the case, you will need to apply to have the judgement set aside before we even get to the facts of the case and disputing the matter.

See the following thread for a guide to uploading images - READ THIS FIRST - Private Parking Charges Forum guide (https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/)

Ideally, you should provide us a timeline, stating exactly what you received and when. If you have received a CCJ then time will be of the essence, so the more information you can provide asap the better.
Title: Group Nexus PCN unclear signage, CCJ issued, V5 wasn't updated. How to respond?
Post by: anon_fox on October 28, 2024, 08:48:06 pm
Back in January I visited a business that claimed on their website to provide lots of on site parking. I had not visited before and as I was approaching saw a large sign of their logo with a car park (see photo one). I drove in and parked up and when I walked to the front of the business I was confident I was parked in the correct place as there was no other parking in the area.

Fast forward to May and I get a letter from debt collectors or ‘solicitors’ DCB legal  from Group nexus asking for £170 for parking at Buzz bingo ( an establishment I had never visited) I assumed at the time it was a scam or a mistake so I ignored it. (I realised now that the original fine must have gone to my old address as I’ve only recent updated my vehicles V5) obviously had I seen this they probably would have included photo evidence and I would have realised I needed to appeal.

I’ve now been issued a CCJ for £260. Realising this isn’t a scam I went back through my diary and texts etc and identified when and where the incident happened. I returned to try and figure out how I missed the signs.

In my defence, the signage looks to me as though it only applied to the left side of the car park, directly in front of the buzz bingo building. I’ve shown in the images where I parked. The part of the car park directly in front of the Buzz bingo building has signs on the walls all over the car park stating you can pay to park on an app (no other way to pay) however the small section I parked in is separate to this and has no signposts. I genuinely thought this was free parking for LEXTAN the business I was visiting.

Furthermore I measured the writing on the sign and I don’t believe it adheres to the guidelines set out by the parking association for private car park signs.

I’m wondering if I have a leg to stand on if I dispute the claim. I didn’t appeal in the first 28 days due to wrong address on V5 which is my own fault so I can’t argue that I thought the letters were a scam because the original letters most likely had photos on. But is there a chance I’ll win on the grounds of bad signage. Am I likely to incur extra legal costs on top of the already £260?

What’s the best response to the CCJ in this case?