I have logged in and you are correct, there is no option to appeal as it is probably well past any appeal deadline.
What is the issue date on the NtK? What deadline did the Final Reminder give for submitting an appeal?
You will have to send a formal complaint as follows:
Subject: Formal Complaint Regarding PCN [Insert PCN Number] – Non-receipt of Original NtK and Appeal Rights
Dear NCP,
I am writing as the registered keeper of the vehicle regarding the Parking Charge Notice (PCN) referenced above. I wish to raise a formal complaint regarding your handling of this matter.
I did not receive the original Notice to Keeper (NtK). The first correspondence I received was a Final Reminder, which arrived on the 16th of October, well after the alleged contravention. Due to the lack of a timely NtK, I have been denied my right to appeal within the usual timeframes, and I am now unable to appeal via your website.
I would like to bring to your attention that the alleged contravention took place at a Cambridge train station car park, which falls under statutory control by railway bylaws. As such, there is no legal keeper liability under the Protection of Freedoms Act (PoFA) 2012. I am under no legal obligation to identify the driver to an unregulated private parking company, and I will not be doing so. Therefore, I request that this PCN is cancelled.
Furthermore, I direct your attention to the British Parking Association (BPA) Code of Practice (CoP) version 9, particularly the following:
• Clause 23.8: This clause makes clear that where the recipient of a parking charge only discovers the charge after the 28-day period, the period must restart, and any enforcement action, excluding court action, must be paused. Given that I only became aware of this PCN after receiving the Final Reminder, this clause applies to my situation.
• Clause 23.23: This clause states that any complaint received that may include an appeal must be treated as an appeal until proven otherwise. As this complaint pertains to the validity of the PCN and the failure to deliver the original NtK, I request that it be handled as an appeal in accordance with the BPA CoP.
Given that the land in question is subject to railway bylaws, and no keeper liability can apply, I expect this PCN to be cancelled. If you refuse to cancel the charge, I request that you provide evidence that the original NtK was sent and that the PCN complies with the relevant legal frameworks, including PoFA and the BPA CoP.
Should you proceed with enforcement, please note that I will escalate this matter to the BPA and seek further advice regarding your breach of the Code of Practice.
Yours faithfully,
You can either email it to them at customer.service@ncp.co.uk or submit it via their webform here: https://www.ncp.co.uk/help-centre/contact-us/ then select "PCN" and then select "trying to appeal but option not available".