Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: sharon888 on October 06, 2024, 07:14:20 am

Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on July 31, 2025, 01:53:58 pm
The only way this will eventually be concluded is after a court claim for debt is filed and they most likely discontinue or you are successful in persuading a judge that you do not owe Excel a debt. Easy enough to do but you have to be aggrieved enough to want to fight this scam.

10 months is about average for these ridiculous claims to be processed. I remind you above, the predicted outcome. Thank you for the update and well done for persevering.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on July 30, 2025, 09:15:16 pm
A big big thank you.

UPDATE

Mediation went ahead. Paperwork received after mediation to advise that the fee had to be paid by claimant no later than 4pm on 31st July 2025.

There was a court date scheduled for August 20th at 10am.

I booked the day off work and put in a data subject access request for all information relating to my parking at this site for a 2 month period, including all correspondence regarding the 'ticket/fine'.

I had deleted the original email, which claimed I had not purchased a ticket which then turned into not purchasing a ticket within a 10-minute timeframe, and I wanted to be fully prepared for the court date in case it went ahead.
I checked my email this morning, and yesterday an email from DCB Legal was issued at 1pm with the instruction to discontinue the court proceedings.

I would say that the punishment has been the process, but I thank this forum and the good folks that have helped me successfully fight off this most egregious fine.

Thank you all once again


https://imgur.com/a/XMGaTUY
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on May 28, 2025, 05:50:03 am
thank you! I will try not to panic but I am getting really worn with the process, (and my daughter's wedding is a few weeks away so this is not ideal!)
I will try not to give it anymore thought and put it out of my mind for the time being.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on May 27, 2025, 09:23:30 pm
Stop panicking. Mediation is not part of the judicial process. No judge or lawyers are involved. You only obligation is to "attend" the call. Nothing about the mediation process is relevant to the claim.

All you have to do is offer £0 and it will be over in minutes. Do not discuss your defence with the mediator. The mediator is not a trained legal professional and whatever they think is irrelevant and should they offer an opinion, make a note of what they say and make formal complaint.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on May 27, 2025, 06:22:55 pm
Just, when I was hoping that the claim would be discontinued, I have received an email from HM Courts & Tribunals Service with the date for mediation for 11th June 2025 from 13:30 with the documents attached regarding what happens at the mediation appointment and the Delegation of authority pdf.
I was also hoping that since they first claimed I not purchased a ticket, which I bought by phone and so you don't get a physical ticket, I sent them my bank screenshot that they would drop it as per the article in The Telegraph.

Reported on 12 February 2025, it states that "Motorists will have more time to pay for car parking as the controversial five-minute rule is scrapped in a rare victory for drivers.

The British Parking Association (BPA) and the International Parking Community (IPC) said drivers should no longer be issued tickets for using privately owned car parks where a fixed camera monitors when cars enter and exit, as long as they pay before they leave.

and goes on to state -
'Andrew Pester, the BPA chief executive, said: “It is a real testament to the [panel] that this change has been implemented so efficiently.'
Private car park users have been ticketed for failing to pay within a certain time – usually five or 10 minutes – after arriving at a car park."


https://www.telegraph.co.uk/news/2025/02/12/five-minute-parking-rule-scrapped-private-car-parks/


I'm not sure what to put forward in the mediation session, I am not looking to settle!
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on March 20, 2025, 05:37:02 pm
thank you for this reply. Just, checked and nothing new on the MCOL claim history.
I will periodically check it.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on March 20, 2025, 05:17:49 pm
That is a boilerplate response. Means nothing in the greater scheme of things. We don't need to see their copy of their N180DQ.

You can check your MCOL history to see if your DQ has been sent yet. If it has, no need to wait for the letter. Simply follow this advice for yours:

Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on March 20, 2025, 05:13:31 pm
Email received from - Hamish Hyland dated today 20th March 2025

Litigation support Associate

DCB Legal Ltd

Good morning


Having reviewed the content of your defence, we write to inform you that our client intends to proceed with the claim.

 

In due course, the Court will direct both parties to each file a directions questionnaire. In preparation for that, please find attached a copy of the Claimant's, which we confirm has been filed with the Court.

 

Without Prejudice to the above, in order to assist the Court in achieving its overriding objective, our client may be prepared to settle this case - in the event you wish to discuss settlement, please call us on 0203 434 0433 within 7 days and make immediate reference to this correspondence.

 

If you have provided an email address within your Defence, we intend to use it for service of documents (usually in PDF format) hereon in pursuant to PD 6A (4.1)(2)(c). Please advise whether there are any limitations to this (for example, the format in which documents are to be sent and the maximum size of attachments that may be received). Unless you advise otherwise, we will assume not.


Kind Regards, 

The questionnaire is attached to the email.

How do I attach this to the thread? Is it upload to Imgur?

I am still going to defend this

Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on February 16, 2025, 04:14:23 pm
thank you for your response and help.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on January 28, 2025, 04:34:34 pm
You did receive a Letter of Claim (LoC) from DCB Legal (not DCBL) which could have been responded to. You were correct  not to respond anything from the useless DCBL.

Here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you send both documents as PDF attachments in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of Excel Parking Services Ltd v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

Excel Parking Services Ltd


Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(d) The PoC do not state exactly how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(e) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(f) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The claimant, who is legally represented, could have complied with CPR 16.4 had it served separate detailed Particulars of Claim [as it could have done pursuant to CPR PD7C.5.2(2)] but it chose not to do that.

5. The Defendant submits that as the claim is for a very modest sum, the court should consider it disproportionate and not in accordance with the overriding objective to allot to this case any further share of the court resources by ordering further PoC and a further defence, each of which will be followed further referrals to the judge for case management.

6. The correct course of action is for the court to strike out the claim due to the legally represented Claimant's clear and material failure to comply with CPR 16.4. The rules exist to ensure fairness, and the Claimant's non-compliance cannot be excused. The Defendant asserts that "rules are rules," and the Claimant has failed to follow them.

7. However, in the unlikely event that the court does not agree to strike out the claim for the Claimants failure to comply with CPR 16.4, the Defendant has attached to this defence a copy of an order made at another court which the allocating judge ought to make at this stage so that the Defendant can then know and understand the case which they face and can then respond properly to the claim.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence (https://www.dropbox.com/scl/fi/z8zcqfdncdoajgj4ag6a4/short-defence-order.pdf?rlkey=at98xmfwj0ehi3w9d0ia15ogp&st=saqthunn&dl=0)
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on January 28, 2025, 01:31:10 pm
sorry, forgot to add did not complete and submit the IAS appeal in time.

Those 3 letters are all to it the last being a Letter of claim, dated 18th December 2024 - which to be honest I didn't even fully notice, I just glanced at the page.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on January 28, 2025, 01:27:29 pm
Hello,

I have completed the AoS, thank you.

In response to your questions about debt letters, I did receive three. Which I did not respond to. All from DCBL.

https://imgur.com/a/dcbl-letters-09dJms7

I didn't respond to any from DCBL because my understanding was/is that to enforce payment, it has to be brought before a court.

(I have been reading around a few cases on this site to gen up on the subject matter).

thank you for your earlier response and help.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on January 28, 2025, 11:45:54 am
What correspondence have you received from Excel since you sent the IAS appeal? Did you receive a response from the IAS? Did you receive any debt recovery letters? Did you receive a Letter of Claim (LoC)?

As for the claim, with an issue date of 24th January, you have until 12th February to submit an Acknowledgement of Service (AoS). To submit the AoS, follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

By submitting an AoS, you then have until 4pm on Wednesday 26th February to submit a defence. Once the AoS has been submitted and you've answered the questions above, we will provide a suitable defence.

There's plenty of time so don't rush anything. Normally, if Excel think they have a good case, they will let Elms Legal issue the claim and then take over once it has been acknowledged. However, in this case they have used DCB Legal which means that as long as it is defended, they will eventually discontinue the claim.

For now, submit the AoS and answer the questions I asked.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on January 28, 2025, 11:25:34 am
hello,

thank you in advance for your help.
Can anyone please advise if there is any specific that I need to include when respond to this claim?

thanks,
Sharon
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on January 28, 2025, 11:12:55 am
I have had a HM Courts & Tribunal Service letter received today.

https://imgur.com/a/xxeXvHv
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on November 10, 2024, 01:38:25 pm
If you really insist on trying an IAS appeal, for what it's worth, you can try what I suggest below. As already mentioned in earlier posts, the only way the sis going to be resolved in your favour is if/when they issue a claim in the county court, the only place where you will receive truly impartial dispute resolution, assuming they bother to take it all the way.

Quote
Dear IAS Adjudicator,

I am submitting this secondary appeal in relation to Parking Charge Notice (PCN) Number EPS24274797, concerning vehicle DU16 CWZ and the alleged contravention on 12th September 2024 at the Providence Street Pay & Display Car Park.

1. Payment for Full Period of Parking
Firstly, I must reiterate that full payment for the period of parking was made. The Connect system used to facilitate payment confirmed a valid session from 08:22 to 20:22, covering 12 hours, which is more than the entire intended parking period. The allegation that payment was made outside an undefined “consideration period” or strict 5-minute window is a spurious attempt to impose a penalty. The fact remains that payment for parking was completed and valid for the full duration.

2. Disproportionate and Unenforceable Requirement
Even if there is a term on the signage indicating a strict 5-minute window for payment, such a requirement is disproportionate and unenforceable. Excel Parking’s legitimate interest should be ensuring that payment is made for parking, not enforcing an arbitrary and absurdly short time limit. Imposing a charge for payment made just outside this window, when the parking was fully paid for and complied with in all other respects, is an unfair and punitive measure.

3. No Financial Loss to Excel
Excel Parking has suffered no financial loss in this instance as full payment was made for the entire parking period. The driver's conduct did not harm Excel’s legitimate interests, which further underscores that the charge serves as a penalty rather than a protection of legitimate business interests. This reinforces that the charge is punitive in nature, which is not enforceable under contract law.

4. Breaches of the Consumer Rights Act 2015 (CRA)
Section 62 of the CRA provides that unfair terms are not binding on consumers. A term that requires payment within an unreasonably short time limit—where the parking was otherwise paid for—should be considered unfair. The imposition of such a term imposes an unnecessary and disproportionate financial burden on the consumer, with no corresponding loss or harm to Excel.

In the context of ParkingEye Ltd v Beavis, the Supreme Court upheld a parking charge as enforceable on the basis that it was proportionate to a legitimate interest. However, in this case, where full payment was made, there is no comparable legitimate interest or financial loss to justify imposing such a charge. This distinction makes the penalty wholly unjustifiable.

Conclusion
Given that full payment was made and the only basis for the charge is an unfair, disproportionate, and non-transparent term, I urge the IAS to apply the Consumer Rights Act 2015 and uphold this appeal. Failure to do so would further reinforce the perception of a lack of impartiality in the process.

Yours sincerely,

[Your Name]
Registered Keeper of Vehicle DU16 CWZ
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on November 10, 2024, 01:05:20 pm
hello,

Can anyone help with the appeal to their email? deadline looming. I have until 17th November to appeal to the
Independent Appeals Services. I would appreciate any input and help with the wording.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on October 28, 2024, 05:45:03 pm
hello,

So i have had a reply by email.

Dated 17/10/2024

Dear Ms Sharon W*****,
Re: Parking Charge Notice Number EPS24274797 - Vehicle: DU16CWZ
Site: Providence Street Pay & Display Car Park Post Code: WF1 3BG
Contravention Date: 12/09/2024
We refer to your appeal in respect of the above Charge Notice (CN) received on 06/10/2024.
Having considered the points you have raised and reviewed our records, we are unable to accept your appeal. Our
main reason(s) for this decision are as follows:
The signs at the car park make it clear that the land is private property and that a charge of £100 will be levied if
vehicles park outside of the Terms and Conditions displayed. The signs make it clear that a valid ticket/permit to park
must be purchased for the vehicle parked.
On this site motorists are permitted to use Connect as an alternative method of making payment for parking. All
Connect parking sessions are virtual, which means that a paper ticket is not required to be displayed in the vehicle
when parking using the Connect service.
The above detailed vehicle was observed parked whilst payment for parking had not been correctly made and you
became liable for the Charge Advertised.
In your appeal you have confirmed to us that on the date in question, you were the driver of the vehicle at the time it
parked in the car park.
We note your comments concerning the use of Connect, however we must clarify that Connect is third-party software
for which we are not responsible.
We note your comment that you purchased a period of parking using Connect and acknowledge that you have
provided a copy of your payment transaction with your appeal; in this case our enquires show that you purchased a
period of parking from 08:22 to 20:22. The photographic evidence shows that your vehicle entered the car park at
08:05 and therefore the payment was not made until after the allowed consideration period had ended. On this
occasion the vehicle had no valid session paid for and therefore in the absence of a Pay & Display ticket, was in
contravention of the Terms and Conditions displayed. Signs on site clearly display a Helpline telephone number which is available for use by motorists who have any
problems or queries in respect of their use of the car park. In this case the driver should have called that Helpline so
that arrangements could be made or advice given in respect of any problem they had.
We have fully reviewed this case and we are satisfied that the Charge Notice was correctly issued. We are unable to
accept the mitigating circumstances raised in your representations, your appeal is therefore rejected and the charge
will stand; photographic evidence which supports this can be viewed at www.myparkingcharge.co.uk.
What you should do next - Either:
1. Pay the Charge Notice (CN): In order to settle the Charge, the payment of £60 to reach us by 31/10/2024 or £100
to reach us by 14/11/2024 must be made. Failure to pay this charge within the stated times, may result in Debt
Recovery Action being taken and further costs up to an additional £70 being incurred. Payments can be made
online at www.myparkingcharge.co.uk by following the links for "Pay Now", or over the phone by calling
0845 226 9138 by using a valid Credit or Debit Card.
OR:
2. Appeal to the Independent Appeals Services (IAS): If you believe this decision is incorrect, you are entitled to
appeal to the IAS. In order to appeal, the IAS will need the following information (which is also contained in the
subject header of this correspondence).
Notice Serial No: EPS24274797 Vehicle Registration Mark: DU16CWZ
Appeals must be submitted to the IAS within 28 days of the date of this correspondence. Please visit www.theias.org
for full details on how to submit an appeal online.
It is important you note that if you do make an appeal to the IAS, the reduced charge offered above will no longer
apply. You should also be aware that if a payment is made prior to an appeal being made to, or adjudicated by, the
IAS AND this is accepted as Full and Final settlement against the CN, the appeal will automatically be dismissed and
the matter will be deemed closed. Should you appeal to the IAS and it is unsuccessful, the full amount outstanding
(£100.00) will become payable within 14 days of the date the IAS decision is notified to you. Failure to pay this sum
in the 14 day period will result in debt recovery costs of up to £70.00 being added to the outstanding balance.
It is important we also highlight that no further appeals will be accepted at this office; any such appeal must be
made to the IAS.
Please also note that further costs may be incurred should it be necessary for us to subsequently recover any
outstanding charge using further debt recovery and/or court action.
Yours sincerely
Appeals Administration Team
CENTRAL PROCESSING OFFICE

-------------------------------------------------------------------------------------------------------------
So I guess my next step is to appeal to :-
Appeal to the Independent Appeals Services (IAS)
by the 15th November 2024?

Is there anything I should put in the appeal specifically?

By the way from memory the car parking machine was out of order for weeks and the only option was the phoneline. This is a car park that I hardly used and the first time I rang it and I don't remember what day it had my former vehicle down as listed.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: DWMB2 on October 06, 2024, 03:08:48 pm
100% agree - reason I was asking is that if there was no such requirement on the sign, we'd know it's likely an issue with the VRM that Excel are claiming.

In a car park controlled by ANPR there's no real commercial justification for requiring payment on arrival.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on October 06, 2024, 03:02:18 pm
Having looked at the location on GSV, I believe that there is some reference to a time limit for making payment.

If payment was made for the full period anyway, then the requirement to pay within a 5-minute window is disproportionate and unenforceable. Excel's legitimate interest would be in ensuring that parking is paid for, not necessarily when within a short window the payment was made, provided the parking was properly paid for and the terms of parking were otherwise complied with.

In this case, enforcing a penalty or charge for merely paying outside the strict 5-minute window—despite the full payment being made is considered unfair and disproportionate. Excel has suffered no financial loss because the parking fee was paid in full, and the driver's conduct has not harmed Excel’s legitimate interests.

This also bolsters the argument that the term is penal, as it is designed to punish rather than protect Excel’s legitimate interests (such as turnover of parking spaces). If a penalty is imposed despite the driver having paid for the parking, the charge is also an unfair contract term under the Consumer Rights Act 2015 (CRA), as it imposes an unfair financial burden on the consumer with no corresponding loss to Excel.

In particular, Section 62 of the CRA provides that unfair terms are not binding on consumers, and a term that requires payment within an unreasonably short time limit, especially where the parking was otherwise fully paid for, should be viewed as unfair.

Also, in the context of ParkingEye Ltd v Beavis, while the Supreme Court upheld the enforceability of a parking charge in that case, it did so on the basis that the charge was proportionate to a legitimate interest. However, if full payment has been made, there is no real loss or harm to Excel’s legitimate interests, making it much more difficult to justify a charge.

Therefore, a claim for a breach of the 5-minute payment window would likely be found unenforceable, especially where full payment for parking was made, whether the sign had that as a term or not.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: DWMB2 on October 06, 2024, 02:35:10 pm
Do you happen to have a photo of the signage at the car park? If there isn't a requirement to pay within a certain time stated on there that would at least narrow down the issue in dispute.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on October 06, 2024, 02:25:04 pm
It's not a "fine" and to refer to it as such gives an air of legitimacy to the unregulated private parking company. It is simply a speculative invoice for an alleged debt because the driver has allegedly breach a contract with the operator.
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on October 06, 2024, 01:51:05 pm
hello,

thank you for your reply B789.

I'm fully prepared to see this through. I am in no way prepared to pay a fine, as I only own 1 car and only parked 1 car in the car park and paid for the full day.

I will appeal and take it from there. thank you very much for your replies.

Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on October 06, 2024, 12:04:27 pm
If appealing as the Keeper, here is a suggested appeal to Excel:

Quote
Subject: Formal Appeal of Parking Charge Notice [PCN Number] - [Vehicle Registration]

Dear Excel Parking Services,

I am appealing the Parking Charge Notice (PCN) referenced above as the registered keeper of the vehicle. Your allegation is not only mendacious but also deliberately unclear, seemingly designed as a pretext for extortion.

To address the key points:

  • Payment was made: The parking session was fully paid for. Your notice fails to clarify whether you are alleging that an incorrect Vehicle Registration Mark (VRM) was entered or if you are imposing a penalty for the payment being made outside an arbitrary time limit. This lack of clarity is unacceptable.
  • Mendacity of the claim: If your allegation relates to an incorrect VRM, I reject any suggestion of fault. Any error, if there was one, is more likely the result of your own faulty or inadequate equipment. I am not responsible for the deficiencies in your system.
  • Penalty for timing: If, however, your allegation is that payment was not made within some arbitrary time period after entering the site, this would clearly be a penalty disguised as a contractual term. As you are undoubtedly aware, penalties are unenforceable under contract law, which makes this entire claim not only unjust but legally void.

Therefore, I require you to clarify the nature of your allegation. Is it a failure to pay the parking fee, or are you attempting to impose an unenforceable penalty for the alleged late payment?

I am well aware of the biases inherent in the Independent Appeals Service (IAS), so I am more than willing to defend this matter in court if necessary, where I will expose your corrupt practices and highlight that this is nothing more than an attempt to extort money.

I suggest you cancel this PCN and cease pursuing such baseless and extortionate claims.

Yours faithfully,

[Your Full Name] 
Registered Keeper of Vehicle [Vehicle Registration]
Title: Re: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: b789 on October 06, 2024, 11:37:37 am
Think about it for a moment. The allegation is:

Quote
Failure to purchase the parking tariff for the registration mark of the vehicle on site and/or within the time allowed.

So, whilst no one is denying you paid for the parking session, try and understand how they are trying to scam you. One of two possible things happened that gives them the excuse to try and extort money from you.

Either the incorrect VRM was entered, known as a keying error or, the payment was not made within whatever time they try to impose for payment to be made after entering the site.

The trouble is, you have no idea which of the two it is. All you have evidence of is having made payment.

Appealing will be an exercise in futility, both to Excel and the (not so) Independent Appeals Service (IAS). However, you have to go through the motions.

The only way this will eventually be concluded is after a court claim for debt is filed and they most likely discontinue or you are successful in persuading a judge that you do not owe Excel a debt. Easy enough to do but you have to be aggrieved enough to want to fight this scam.

We have an exceptionally high success rate in beating off these scams, particularly when it comes to defending claims in court. Excel are hoping you are low hanging fruit on the gullible tree and will capitulate once harmless debt collector letters are sent or litigation commences.

As the Notice to Keeper is PoFA compliant, there is little point in not identifying the driver if it was the Keeper. So, before I provide an initial appeal, was the Keeper also the driver?
Title: Excel Parking - Wakefield -PCN NTK -providence street - ticket paid - deadline 17/10/2024
Post by: sharon888 on October 06, 2024, 07:14:20 am
Hello,

So I received a nasty little surprise through the post yesterday.

https://imgur.com/a/8xAKv1b


A request for £100 for the date of 12/09/2024. This should be a straightforward appeal because I paid and have a bank transaction. No other form of receipt. no email or text but I have it showing on my bank account.

I used the site mentioned and rang the phone number shown on the parking sign because the machine was out of order.

I want to make sure that it should be straightforward—transaction for the date below. I paid for the full day.

https://imgur.com/a/EJWcgD0
https://imgur.com/a/JYIEqYX

deadline says on reverse of letter 17/10/2024 and issue date was the 19/09/2024 which I only received yesterday.
so do you think it; 's safe enough to appeal the charge using their appeals process?

thanks in advance