Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: phlegmborough2 on August 21, 2024, 11:38:25 am

Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on October 21, 2024, 05:44:52 pm
It's a template and HC Andersen knows that. It is simply to let them know that if they hold a different address on file for the defendant then they need to rectify the data and "ERASE" the old address.

As for the rest, they are valid questions that have to been answered and if they had, we already know that they would fail to answer them honestly.

Nothing to worry about and just send the advised response. You are putting them on notice that they are not dealing with one of their low-hanging fruit on the gullible tree.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 21, 2024, 05:29:28 pm
Previously DWMB2 posted:

The important parts of the letter, regardless of the tone of language you choose to employ, are to dispute the debt, and ask the two questions posed.

So how come Gladstones refer to 2 requests from you to erase data? I can see reference to your previous addresses but this is addressed separately in their reply.

What did you send?

Until we seewhat you wrote it would IMO be premature to respond. Let's get clarity about the paper trail.


Hi, I cut and pasted exactly what was advised, which was


"I confirm that my address for service for the time being - assuming you don't faff about and delay any claim - is as follows, and any older address must be erased from your records:
[MY ADDRESS]

The alleged debt is disputed and any court proceedings will be vigorously defended.

I note that the amount being claimed has increased by a hugely exaggerated amount which the Government called "extorting money from motorists". Don't send me your usual blather about that.

I have two questions, and under the PAP I am entitled to specific answers:

1. Am I to understand that the additional £70 represents what you lot dress up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?

2. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?"


Which is why I'm confused as to why they've responded about a data erasure, which was not requested at all.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: H C Andersen on October 21, 2024, 05:12:16 pm
Previously DWMB2 posted:

The important parts of the letter, regardless of the tone of language you choose to employ, are to dispute the debt, and ask the two questions posed.

So how come Gladstones refer to 2 requests from you to erase data? I can see reference to your previous addresses but this is addressed separately in their reply.

What did you send?

Until we seewhat you wrote it would IMO be premature to respond. Let's get clarity about the paper trail.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on October 21, 2024, 03:48:59 pm
Respond with this:

Quote
Dear Sirs,

Re: Your Ref. ##########

I acknowledge receipt of your response but note that you have entirely failed to address my two specific questions under the Pre-Action Protocol, which I am entitled to before you issue any claim.

For the avoidance of doubt, I repeat:

1. Does the additional £70 represent a 'Debt Recovery' fee, and if so, is it inclusive of VAT? If inclusive, why am I being asked to cover the operator’s VAT?

2. Is the principal PCN sum being claimed as damages, or will it be pleaded as consideration for parking?

It is embarrassing that, as a layperson, I have to remind you, a supposedly professional litigator, of the following:

1. Pre-Action Protocol for Debt Claims

Paragraph 3.1 of the Pre-Action Protocol for Debt Claims sets out the information that must be provided by the creditor, including a breakdown of the debt and any charges being claimed.

2. CPR 1.1 (Overriding Objective)

CPR 1.1 imposes an obligation on all parties to help the court further the overriding objective, which is to deal with cases justly and at proportionate cost. By failing to engage in meaningful dialogue or answer reasonable pre-action questions, you are acting contrary to this overriding objective.

3. CPR 3.1(2)(m) (Case Management Powers)

CPR 3.1(2)(m) allows the court to make any order it considers necessary or appropriate to ensure fair case management, including striking out or staying claims where a party has not complied with pre-action procedures.

4. Potential Sanctions (CPR 44.11)

CPR 44.11 allows the court to penalise a party for misconduct, including failure to comply with pre-action protocols.

Failure to respond to these questions will result in my seeking appropriate sanctions from the court for unreasonable behaviour, should you be so intellectually malnourished as to proceed with this baseless claim without addressing them.

I await your prompt and substantive response.

Yours faithfully,

[Your Name]

You really are dealing with the dregs of the legal world and there should be no respect for their utter incompetence and self serving greed.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 21, 2024, 01:55:18 pm
Gladstones have come back with this:

"Request for Erasure of Personal Data
We refer to your request regarding a request for erasure of data.
Unfortunately, we cannot process your request because we can demonstrate compelling
legitimate grounds for the processing of your data, which override the interests, rights and
freedoms of you as an individual.

That legitimate interest being that we are acting on behalf of our client Parkit Management
Limited for the recovery of monies relating to an unpaid Parking Charge(s), number(s)
To process your data is necessary and lawful, as it is required in furtherance of our client’s
instructions, and we act for them on their rights and obligations for the recovery of such
monies.

We note your request for previous addresses to be removed from the matter however, they
now form an integral part of the file given it is going through legal proceedings. Please be
assured we have now rectified your address and therefore no further correspondence will be
sent to the previous address as of today’s date.

If you are not satisfied with our decision, you have a right to complain to the Supervisory
Authority. At this stage you should contact the Information Commissioner’s Office (ICO);
Address; Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone Number 0303 123 1113

Please note that time limits may apply and so you should contact the ICO as soon as
possible following our decision.

We must also confirm that you also have the right to a judicial remedy (ie claim
compensation through the courts), if you remain unsatisfied with the outcome of a complaint
to the Supervisory Authority and you believe there has been a breach of the General Data
Protection Regulations 2018. The ICO cannot award compensation and so if you cannot
reach an agreement on the amount of compensation where appropriate, you can apply to
court. You should seek independent advice at any stage that you feel it necessary."

I suppose there is nothing to do but to wait for further action from them, as there is nothing I can do at this point. :)

Thanks for all the advice again thus far!!
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 16, 2024, 02:43:29 pm
Thanks DWMB2 and b789, I will send it over to them now.

Is there any way we can buy you a drink or send a donation to a charity of your choices? Just feel that you guys have been super helpful and we're grateful.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on October 16, 2024, 02:35:21 pm
The important parts of the letter, regardless of the tone of language you choose to employ, are to dispute the debt, and ask the two questions posed.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on October 16, 2024, 02:27:36 pm
Your case is not unique, far from it. Use the language that I have used in the response. You are not dealing with some fluffy woke company that has an ethos of care for the people they deal with.

They are vermin bulk litigators and no one who works there is worthy of any respect, whatsoever. their sole aim is to extort on behalf of their client parking companies as much as possible without regard to following the correct procedures.

So, no need to change the wording or the tone of the response. It is not going to change the outcome which is a claim being served. That is when you get back at them in your defence.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 16, 2024, 02:21:41 pm
You don't argue anything at this point. Respond to the LoC with the following:

Quote
Dear Sirs,

Your Ref. ############
Gladstone's Solicitors Ltd.
Claimant: Parkit Management Ltd

I refer to your your letter of claim.

I confirm that my address for service for the time being - assuming you don't faff about and delay any claim - is as follows, and any older address must be erased from your records:
[MY ADDRESS]

The alleged debt is disputed and any court proceedings will be vigorously defended.

I note that the amount being claimed has increased by a hugely exaggerated amount which the Government called "extorting money from motorists". Don't send me your usual blather about that.

I have two questions, and under the PAP I am entitled to specific answers:

1. Am I to understand that the additional £70 represents what you lot dress up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?

2. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I await your response to my questions which I am entitle to answer as per the PAP.

Yours faithfully,

[your name]

When they respond, you report Gladstones Solicitors to HMRC for suspected VAT fraud as they are pocketing the VAT element on the added fake £70 DRA costs. Then, wait for the claim form to come through from the CNBC.

Thanks for this hilarious boilerplate! Is the urm, language appropriate though? (I'm not doubting your expertise!!)

So whatever it is, the letter is to wait for CNBC to send the claim form and we'll take it from there? Or can they take us to courts immediately?

I'm enriching myself reading through past posts dealing with solicitors but have yet to come across any cases similar to mine though.

Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on October 16, 2024, 02:13:35 pm
You don't argue anything at this point. Respond to the LoC with the following:

Quote
Dear Sirs,

Your Ref. ############
Gladstone's Solicitors Ltd.
Claimant: Parkit Management Ltd

I refer to your your letter of claim.

I confirm that my address for service for the time being - assuming you don't faff about and delay any claim - is as follows, and any older address must be erased from your records:
[MY ADDRESS]

The alleged debt is disputed and any court proceedings will be vigorously defended.

I note that the amount being claimed has increased by a hugely exaggerated amount which the Government called "extorting money from motorists". Don't send me your usual blather about that.

I have two questions, and under the PAP I am entitled to specific answers:

1. Am I to understand that the additional £70 represents what you lot dress up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?

2. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I await your response to my questions which I am entitle to answer as per the PAP.

Yours faithfully,

[your name]

When they respond, you report Gladstones Solicitors to HMRC for suspected VAT fraud as they are pocketing the VAT element on the added fake £70 DRA costs. Then, wait for the claim form to come through from the CNBC.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 16, 2024, 02:09:55 pm
So now my next steps would be to dispute the debt. For what it's worth, I have email proof from the car park owner stating that the CCTV captured the Driver being at the payment machine, but (of course) from that angle you cannot see if the Driver actually making payment. Would this actually hold water, plus the fact that we were parked only an hour and why would we go through so much hassle to save 3 quid?
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 16, 2024, 02:01:37 pm
Ha ha, so much for thinking the "fine" got struck off.  Just received a letter from Gladstones with a nasty threat.

We are adamant that we did pay for our parking, we have evidence of the driver being at the payment machine.

Letter here: https://imgur.com/a/2xsviMp

(https://imgur.com/a/2xsviMp)
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on October 14, 2024, 03:17:19 pm
Who knows? It could be cancelled and they can't be bothered wasting any effort on someone that is costing them money rather than making them money.

I guess you'll either have to try and contact them or, better still, just wait and see.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on October 14, 2024, 09:40:27 am
Hi!

Out of curiosity, I went to look at Parkit's site and tried to "pay" my fine and it returned an error message when I put in my details "Sorry, there was a problem obtaining these details - please click here to try again."

The parking charge number and the reg is definitely correct - could there be a chance that the fine has been cancelled? I did hassle the main email of Parkit and the owner of the carpark quite a bit... however, there should be an official email to inform me of the cancellation, wouldn't it?
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on September 13, 2024, 08:08:43 am
They may never try to make a claim. They'll certainly threaten it.

Whatever happens at IAS has no bearing on any future proceedings. There will be reminders and debt collector letters which can be safely ignored. They will have add a fake £70 debt recovery fee, so it will be £170.

This all designed to get the low-hanging fruit on the gullible tree to capitulate and pay into their scam. Eventually, they will either give up or issue a claim. A county court claim is good because it is the ultimate dispute resolution service. Only a judge will decide whether you owe a debt or not.

Many of these claims are discontinued before any hearing. It is simply used as anther tool to try and scare you into paying up. Anybody doing so at this stage is foolish because even in the worst case scenario, if it went all the way to a hearing and you lost, you'd pay less than the amount on the claim because the courts don't like the fake add on fees. In the small claims track of the county court, all the fees are fixed.

Of course, the likelihood is that it never gets to court and is discontinued as they go odd in search of lower-hanging fruit on the gullible tree.

"Court" is not what you are probably thinking it is. This is a civil matter, not a criminal one. Here is a short video that shows you what to expect if it actually goes to a hearing:

https://youtu.be/n93eoaxhzpU
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on September 13, 2024, 06:57:02 am
As predicted. So, no surprise there.

You can waste your time on an IAS appeal, for what it's worth. Less than 5% of succeeding with that but some will advise that you give it a go.

If that fails, no big deal. It means nothing. You then have to wait and see if/when the operator decides whether to try and pursue you through the small clams track at the county court.

At least the county court is the ultimate dispute resolution service. A judge would decide whether you owe them a debt or not. Even if you lost, there is no danger of a CCJ as long as the amount in the judgment is paid in full within 28 days of judgment.

In the majority of cases, they are either won or more likely discontinued. All you have to do is ignore any and all debt collector letters. We don't need to see those because they are useless and are simply designed to get the low-hanging fruit on the gullible tree to pay up out of ignorance.

Hi!

Thanks for the advice again. The carpark owner has helpfully tried to contact Parkit, and I've followed up with Parkit via an email but of course, no response from them. I will try the IAS route now.

As it is likely that the IAS appeal will fail, what are the next steps that will happen? Will Parkit then hound me for payment, to which I will ignore, and wait for them to take me to county court? When that happens, will the keeper (me) have to turn up in that court? What if I lose, how much will I have to pay? I reckon it won't be the 100quid that's the original fine?

Thanks so much!
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on September 06, 2024, 03:41:44 pm
As predicted. So, no surprise there.

You can waste your time on an IAS appeal, for what it's worth. Less than 5% of succeeding with that but some will advise that you give it a go.

If that fails, no big deal. It means nothing. You then have to wait and see if/when the operator decides whether to try and pursue you through the small clams track at the county court.

At least the county court is the ultimate dispute resolution service. A judge would decide whether you owe them a debt or not. Even if you lost, there is no danger of a CCJ as long as the amount in the judgment is paid in full within 28 days of judgment.

In the majority of cases, they are either won or more likely discontinued. All you have to do is ignore any and all debt collector letters. We don't need to see those because they are useless and are simply designed to get the low-hanging fruit on the gullible tree to pay up out of ignorance.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on September 06, 2024, 03:22:16 am
Hi everyone, as expected Parkit has rejected my appeal.

"Thank you for your appeal against the above Parking Charge Notice ('PCN') which has been carefully considered, however, on this occasion,
the appeal has been rejected for the reason(s) detailed below.
Your vehicle was observed as entering a pay and display car park at 16:42 and exiting at 17:42. Within this time you failed to purchase a valid
parking ticket and we have no evidence to the contrary, this PCN was subsequently issued. Notice of the terms and conditions of parking is
served by way of numerous large warning signs.
You have now reached the end of our internal appeals procedure and you now have two options (you cannot do both):
- You can pay the total amount due within 14 days
- or you can appeal to the Independent Appeals Service (IAS) if you believe this decision is incorrect
In order to appeal the IAS will need your PCN number and vehicle registration. The IAS (www.theIAS.org) provides an Alternative Dispute
Resolution scheme for disputes of this type. As you have complied with our internal appeals procedure, you may use and we will engage with,
the IAS Standard Appeals Service providing you lodge an appeal to them within 28 days of this rejection.
IMPORTANT NOTE:
Should you decide to appeal to the IAS and your appeal is subsequently rejected, the option to pay a discounted amount will no longer be
available and the full amount of the PCN will become due, payment should be made to the Operator within 28 days from the date of the IAS
rejection notification.
If you do not make payment, the outstanding PCN will be passed to our appointed debt collection agency for further action and all costs
associated with this process will be added to the amount outstanding."

What should my next steps be? Feeling extremely discouraged with my two parking notices now (the other one is pending POPLA results).

Thanks!
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on August 24, 2024, 11:39:18 pm
Why would Park-it want to obtain any evidence that the driver paid?

You appeal on what you have. You appeal as the keeper. You say that the driver paid. It is up to Park-it to prove the driver didn’t pay, not the other way around.

If you don’t have the video, assuming it is enough to prove anything, which is highly unlikely, then you go with what you’ve got.

Any appeal is likely to fail so, don’t get your hopes up too high.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 24, 2024, 10:30:09 pm
What I don't understand is, as the carpark owner, why can't he just cancel it? He's making it sound as if he has no say over the carpark that he owns.
Keep on at him about cancelling it. Some landowners sign absolutely terrible contracts with these parking companies. Some charge them for cancellations, for example.

Don't think he's too keen to cancel it for me I'm afraid.

Meanwhile, should I proceed with the appeal as the keeper, on the grounds that we have CCTV evidence (which Park-it can obtain from the carpark owner) that the Driver did make payment?

Thanks again!
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on August 23, 2024, 04:47:37 pm
What I don't understand is, as the carpark owner, why can't he just cancel it? He's making it sound as if he has no say over the carpark that he owns.
Keep on at him about cancelling it. Some landowners sign absolutely terrible contracts with these parking companies. Some charge them for cancellations, for example.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 23, 2024, 04:31:58 pm
None of which we will know unless the OP gets hold of it - so if they'll share it, why not?

Of course, getting the landowner to cancel is always preferable.

Hi, I can ask the carpark owner to share the CCTV with me (to be honest, he has been really good with helping and replying promptly).

What I don't understand is, as the carpark owner, why can't he just cancel it? He's making it sound as if he has no say over the carpark that he owns.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on August 23, 2024, 02:03:04 pm
None of which we will know unless the OP gets hold of it - so if they'll share it, why not?

Of course, getting the landowner to cancel is always preferable.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on August 23, 2024, 01:53:56 pm
It would depend on how clear the quality is and unless the video evidence actually tracks the driver leaving the recognisable car and going to the payment machine and whether it can actually evidence the driver making the “payment” it is of no use.

Also, why would the landowner bother to go to the trouble of providing the video evidence when they could simply tell their agent to cancel the PCN if it is obvious tht the driver did in fact make a payment?
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on August 23, 2024, 01:47:47 pm
Forget CCTV for any “evidence”. It cannot be used for this as it is not approved and it is not a criminal matter.
Does it need to be approved to be admissible as evidence? It's probably of limited value, but getting a copy of it, if the landowner will share it, might be worth it, to back up the point that the driver did indeed pay, alongside their witness statement stating the same.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: b789 on August 23, 2024, 01:35:35 pm
Forget CCTV for any “evidence”. It cannot be used for this as it is not approved and it is not a criminal matter. The PPC have no idea of the identity of the person in the CCTV. There is no magical database they can somehow compare an image of the person to in order to reveal the identity of that person.

As the NtK is PoFA compliant, unless there is a defect in the signage, the liability for the charge can be transferred to the keeper. Is there any evidence of the signs at the location? Are the signs compliant with the relevant Code of Practice? Is the charge adequately brought to the attention of the driver? Are the signs prohibitive in nature? All the signs prominent and obvious?
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 23, 2024, 08:22:56 am
Hi,

I've emailed the carpark owner again to ask if he can cancel my PCN. Meanwhile, while waiting for the outcome, would it make sense to appeal on the grounds that the carpark owner actually has CCTV evidence that the driver WAS at the payment machine? Of course, then Park-it will have to prove that Driver was there but did not make payment.

Thanks so much!
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 21, 2024, 04:06:28 pm
Thanks, have modified my post!
Maybe, but you didn't fix it.

Thanks!! Did it (I think!)
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: The Rookie on August 21, 2024, 02:25:31 pm
Thanks, have modified my post!
Maybe, but you didn't fix it.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 21, 2024, 12:38:24 pm
Oops, here is the PCN.

https://imgur.com/a/5MJxTAP
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on August 21, 2024, 12:30:14 pm
Please also show us the relevant documents as per my previous reply.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 21, 2024, 12:19:58 pm
I suggest you edit that post so as not to give away driver ID as presumably the driver paid on the day?  Unless by your 'careful wording' you have already told the parking company in your appeal as you suggest you did?

The landowner can usually tell the paring company to cancel, but it may cost them (depends on the contract) so will be loathe to do so.  many landowners only realise how bad the contract they signed is (for them) when they come to stop their customers being fleeced!

Thanks, have modified my post!

I have yet to appeal as I'm considering my next steps. I can't believe that as an upright citizen who has never committed any crimes nor failed to make any appropriate payment that I'm getting two PCNs for nothing.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: DWMB2 on August 21, 2024, 12:13:21 pm
To help us help you, please read this thread, and provide as much of the info it asks for as you are able to: READ THIS FIRST - Private Parking Charges Forum guide (https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/)

The CCTV presumably shows the driver at the payment machine, please amend your post accordingly.

Quote
I don't understand - can't the carpark owner, who pays Park-It, be able to cancel the PCN?
Depends what the terms of the contract he signed with the parking company are.
Title: Re: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: The Rookie on August 21, 2024, 12:11:33 pm
I suggest you edit that post so as not to give away driver ID as presumably the driver paid on the day?  Unless by your 'careful wording' you have already told the parking company in your appeal as you suggest you did?

The landowner can usually tell the paring company to cancel, but it may cost them (depends on the contract) so will be loathe to do so.  many landowners only realise how bad the contract they signed is (for them) when they come to stop their customers being fleeced!
Title: Received a PCN, contacted carpark owner who said he can contact Park-It but...
Post by: phlegmborough2 on August 21, 2024, 11:38:25 am
Hi everyone,

I (Registered Keeper) got issued another PCN again (FML!) by Park-It, for "no valid parking payment." However, the Driver DID pay, but Driver paid with it with cash and has no proof of ticket as it was thrown away.

RK contacted the private carpark's owner, who said he can see in the CCTV that the Driver can be seen at the payment machine for a few minutes before exiting, but there is no payment registered. The carpark owner said he can "email Park-it on your behalf, as, even though I can't see a payment, that payment was at least attempted." However, in a later email, the carpark owner said "I can't guarantee anything with my email, my advice to you would be to contact the company direct yourself and appeal."

I don't understand - can't the carpark owner, who pays Park-It, be able to cancel the PCN?

How should I proceed with this?

Thank you!