Draft reps:
Dear Transport for London,
I challenge liability on the ground that the alleged contravention did not occur. I stopped my vehicle in a red route bay for the purposes of collecting a heavy parcel, the bay in question allows loading at all times as long as a vehicle is not stopped in excess of 20 minutes.
Having reviewed the video, my vehicle comes into view at 16:48:56 and remains in view until 16:54:08 when the video cuts out. At this time I was in the queue at the post office situated right next to this bay, there was a long queue and only a few tills were open.
The percel contained a computer and a printer, the parcel was therefore bulky and heavy and required the use of a vehicle to be collected, I attach the confirmation email for my purchase and a screenshot of a text message confirming that the parcel was ready to be collected from the post office.
In light of the above I was entitled to stop within the parking bay and I did not exceed the permitted loading time of 20 minutes, it follows that the alleged contravention did not occur.
Yours faithfully,
Make the representation via https://tfl.gov.uk/modes/driving/challenge-a-pcn and take a screenshot of the confirmation page.