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Live cases legal advice => Private parking tickets => Topic started by: Maskring on June 24, 2024, 12:03:06 pm

Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on May 13, 2025, 07:24:41 am
Many thanks for your help and support.

Please see attached letter: https://imgur.com/a/UFyLXUn.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on May 05, 2025, 11:03:51 am
Does this mean that it's all done? Should court send an acknowledgement letter?

It is all over as predicted:

It will go to a court claim but they will eventually discontinue if you follow the advice.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: DWMB2 on May 04, 2025, 08:57:24 pm
Winner winner! Could you please show us a redacted copy of the N279?

Our friendly neighbours over on MSE are building a collection of cases discontinued by DCB Legal - DCB LEGAL RECORD OF PRIVATE PARKING COURT CLAIM DISCONTINUATIONS (https://forums.moneysavingexpert.com/discussion/6377263/dcb-legal-record-of-private-parking-court-claim-discontinuations)
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on May 04, 2025, 08:43:49 pm
Update

Received an email from DCB Legal: "Our client has instructed us to discontinue Court proceedings and close our file. Therefore, pleaase find enclosed Claimant's N279 Notice of Discontinuance for your records. The attached has also been filed with the Court. We will now proceed to close our file accordingly." Does this mean that it's all done? Should court send an acknowledgement letter?
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on March 09, 2025, 12:45:58 pm
These letters from the court, which are sent to both parties, are triggers for DCB Legal to try and get a settlement from the defendant. Just continue to be patient.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on March 09, 2025, 09:20:30 am
Thank you, I thought something seems dodgy.

Yesterday a letter came through post - Notice of Transfer of Proceedings. It says that the claim has been transfered to a County Court for allocation. Now just waiting future letters.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: jfollows on March 06, 2025, 01:07:09 pm
Nothing, block the number if you can.

Everything in writing.

Wait for the next stages, I think allocation to local court and date by which DCB Legal must pay the fee.

DCB Legal will make increasingly desperate attempts to get money out of you. The only “urgency” is theirs, not yours.

Then they will discontinue in all likelihood before the fee is due.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on March 06, 2025, 01:01:45 pm
Hello, It's been over month now since had the mediation phone call and have not received any correspondence. However, had a voicemail left at midnight (last night) saying that it's DCB Legal and they need to urgently speak about the case and to call them back - it sounds like an automated voice machine. What should one do?
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: DWMB2 on January 07, 2025, 01:52:12 pm
Yes. They can't contact you without contact details.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on January 07, 2025, 01:50:00 pm
Done a silly mistake. I misiterpreted what was written. What should I do in this situation? Should I email them with details, as they provided an email where can they be contacted. 
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on January 02, 2025, 09:31:49 pm
Which bit about "If you do not provide contact details for mediation, your appointment may not take place, which could then result in sanctions for non attendance" was not clear?

"Attendance" at the mediation call is mandatory. It is not part of the judicial process and there is no judge or solicitors involved. You offer £0 and it will be over in minutes. You "attended" the call.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on January 02, 2025, 04:33:33 pm
Happy New Year!

Update: Have received an email with Mediation Appointment Confirmation. However, just had a look and on the N180 form (sent to them) section E has been left blank - would this cause any issues? Should I do anything else?
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on December 04, 2024, 06:32:35 pm
Don't use the paper one they sent you. Download one from here and complete it online:

https://www.gov.uk/government/publications/form-n180-directions-questionnaire-small-claims-track

When done, you simply sign it by typing your name for the signature. Send it as a PDF attachment in a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the email subject field.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: DWMB2 on December 04, 2024, 05:58:06 pm
You need to fill in the N180.

Most of it is your own personal details, which should be straightforward enough. Some of the ones people often query:


Quote
"I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question."

If there are any other questions on the form about which you are unclear then let us know.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on December 04, 2024, 05:45:43 pm
First of all thank you for your help so far.

I have now received the N180 Directions Questionnaire. How should one proceed further?
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on November 30, 2024, 04:28:31 pm
All normal and as expected. I can assure you no human has "reviewed the content of your defence". It is a template response.

Have a look at other threads to see what the process involves. You are now waiting for your N180 Directions Questionnaire (DQ). Just do a search on the forum home page for "N180".
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on November 30, 2024, 03:00:19 pm
Update.

After sending the defence, this has been received yesterday: https://imgur.com/a/SVcqgQN.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on October 15, 2024, 10:30:14 am
Here is your defence and draft order. You only need to edit the defence by inserting your name, the claim number and then signing it by typing your full name for the signature and dating it. When completed, both PDF documents are attached to an email addressed to claimresponses.cnbc@justice.gov.uk and CC in yourself. The email subject but contain the claim number and in the body of the email just state that attached are the defence and draft order in the matter of [claimnt] v [you] Claim no.: [claim number].

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

[UK Parking Control Ltd]


Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE


1. The Defendant denies any liability for this claim.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. Further, the Claimant has breached the Pre-Action Protocol for Debt Claims by failing to send a Letter of Claim (LoC) before commencing proceedings. This failure only exacerbates the already woefully inadequate Particulars of Claim (PoC), as outlined in the rest of this defence. The court is invited to strike out the claim due to the Claimant's unreasonable conduct and non-compliance with the PAP.

4. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not set out the reason (or reasons) why the claimant asserts the defendant has
breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state exactly how the claim for statutory interest is calculated;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC states that the Claimant is suing the defendant as the driver or the keeper. The claimant obviously knows whether the defendant is being sued as the driver or the keeper and should not be permitted to plead alternative causes of action.

4. The Defendant has attached to this defence a copy of an order made at another court which the allocating judge ought to make at this stage so that the Defendant can then know and understand the case which he/she/it faces and can then respond properly to the claim.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence (https://www.dropbox.com/scl/fi/z8zcqfdncdoajgj4ag6a4/short-defence-order.pdf?rlkey=at98xmfwj0ehi3w9d0ia15ogp&st=vq4tef3w&dl=0)
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on October 14, 2024, 06:05:24 pm
Hello. AoS done.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on October 14, 2024, 03:50:17 pm
Non receipt of the LoC will be added to the defence. With an issue date of 8th October, you have until 27th October to file your Acknowledgement of Service (AoS). There is no advantage to delaying the AoS. To do that, follow the instructions in this PDF guide:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Once your AoS has been done, you then have until 4pm on Monday 11th November to submit your defence. Let us know when you have done the AoS and we will prepare a defence for you.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on October 14, 2024, 03:21:42 pm
Hello. An update: Have not recevied LoC but received the N1SDT. See attached https://imgur.com/a/8QQS6nY.

What would be the next steps now? Thank you.
 
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on August 06, 2024, 03:44:57 pm
An LoC or Letter Before Claim will state that it is such and will give you 30 days to pay. Anything that does not give you 30 days to pay cannot be an LoC.

Here are the Pre Action Protocols that state what has to be in an LoC (Para 3 applies):

https://www.justice.gov.uk/documents/debt-pap.pdf

But you don't use any of the forms that they are supposed to enclose.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on August 06, 2024, 03:41:33 pm
My fault. I thought that this is the LoC as it looks different than the rest of letters. I'll pay more attention in the future.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on August 06, 2024, 03:32:20 pm
We really don't need to see useless debt collector letters. Ignore them. They are powerless to do anything except try and scare the gullible into caving in.

You will, eventually, get a Letter of Claim (LoC) from DCB Legal (not DCBL) and after that, an N1SDT claim form from the CNBC. No need to do anything until you get those.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on August 06, 2024, 03:14:59 pm
Hello,

Quick update. Just received this through post: https://imgur.com/a/cEM8zWg


Thanks.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on July 02, 2024, 04:20:45 pm
I respectfully disagree with  the notion of requesting a SAR, at this stage. Additionally, there is no requirement for the OP to respond to anything, including an LoC.

I'm not saying they shouldn't but in my experience, it has never made one iota of difference to the outcome of a UKPC/DCB Legal claim as long as the claim is defended using the template defence. The very few that ever got as far as a hearing, and that was due to ****-ups made by the defendant by not following the advice properly, prior communication with UKPC did not enter into it.

The OP can send a SAR and receive all the necessary information but when the claim is served, and it will be, they cannot ague in their defence that they cannot fully understand what is happening based on the woefully inadequate PoC that DCB Legal will serve.

The current recommendation over on MSE is that a SAR should not be requested until after a claim has been served. The PoC will say that the defendant is being pursued as either the driver or the keeper.

Let them serve the claim. The PoC will be inadequate which, in itself is an abuse of process. You can guarantee that the sums claimed will be mendacious. They will claim that £70 are for "damages". They will be in breach of PoFA 4(5) by claiming for more than the amount on the original PCN. They miscalculate the interest and will not have provided any reference dates to prove their calculations. They will say that the PCN was "issued" on a date. However, the date they use is the date of the alleged contravention, not the date  the NtK was issued. We don't know the date the PCN was issued if they don't correctly state it in the PoC. Interest can only be calculated on the principal sum from the overdue date to a fixed date on or before the issue date of the claim. None of those dates are known. All breaches of due process and grounds to request that the claim be struck out.

Let the bottom-dwellers make their mendacious claim and provide added ammunition for them to realise that if they let it get in front of a judge, they are likely to get a spanking. They will discontinue before they have to pay the hearing fee.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: H C Andersen on July 02, 2024, 11:46:12 am
IMO, the normal response from the average motorist would be to make contact with the parking company which hasn't happened so far. Were this to get to court, then the defendant's (your) actions would be deemed to be unreasonable IMO with possible financial consequences.

OP, you are placing hope in the parking company discontinuing, but not before  you've been put through the emotional wringer with a raft of formal-looking but meaningless letters followed by a Letter of Claim to which you would have to respond. At some stage you will have to discover what the hell has happened and make contact and if you leave it until a LoC then there's a procedural clock with which to contend whereas now there isn't.

You've been given the address of the creditor's data protection department, so my advice remains the same: contact them, tell them you're the registered keeper* and ask for all data which they hold on you. You do not need formalities. They'll respond and if they want further proof of your ID, they'll ask. No great shakes.

*-and ONLY this. Do not discuss, excuse or reveal anything other than you are the RK and have received a letter dated *** in respect of a PCN which you have not received. You should therefore be grateful if they would please provide all data which they hold on you regarding this PCN and treat this request as a Subject Access Request.

Or sit on your hands.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: DWMB2 on July 02, 2024, 10:09:46 am
SAR = Subject Access Request (https://ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/) - any SAR ought to be sent by the registered keeper, as it is their data.

Quote
RK should ignore all future letters, and just wait to see if they will send a court hearing letter, correct?
Not quite, before any court action, they should send a 'Letter of Claim' or similar - come back if/when you get one of those.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on July 02, 2024, 09:48:43 am
Thank you all for reply. It's a lot of wording you are using here, but this is what I understand given the situation: RK should ignore all future letters, and just wait to see if they will send a court hearing letter, correct?

What is SAR and should RK do this step?

Many thanks!
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: H C Andersen on June 24, 2024, 09:40:36 pm
In short OP, this creditor will pursue the keeper but, experience seems to show, will discontinue before court.

But nonetheless, this is no reason IMO why you should not go through the regular steps of finding out whether a compliant NTK was issued in order to ensure you have the full suite of notices.

I would still submit a SAR.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on June 24, 2024, 07:09:15 pm
I will place money on this going all the way to a county court claim, which, if defended using the robust template defence will end in a discontinuation.

All the OP has to do is ride out the scary but harmless debt collector letters that are bound to follow and wait for an LoC either directly from the hideously inept UKPC in-house "legal dept." or through DCB Legal. Either way, they simply hoping that the OP is low-hanging fruit on the gullible tree that will cave in once they see the useless debt collector letters or when an actual claim is filed.

No-one who comes here or to MSE forums for advice on a UKPC PCN pays a penny unless they are too gullible or stupid to adhere to the advice. There is a thread running over on MSE recording well over 360 discontinuations and more every day.

Whether the OP goes through the motions or not, this will end up as a county court claim which is the best outcome as we know that UKPC/DCB Legal will not pay the hearing fee once it gets that far. They only rely on gullibility/ignorance/panic from their victim to pay or for it to go to a default CCJ.

Even in the remote chance that this OP were so unfortunate to be the only person whose claim gets to a hearing, they have a very good defence. UKPC are not in the habit of going all the way just to receive the inevitable spanking they usually get in court. They rely on the fact that over 95% of claims go unchallenged and end up as default CCJs.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: H C Andersen on June 24, 2024, 05:37:14 pm
Don't follow.

As I read it, the first letter is purely a reminder, which is permitted under the CoP.
The next letter is quick off the mark but I don't see that it's necessarily inconsistent with the CoP i.e. the creditor is now in the undefined 'debt recovery process'.

The RK does not know the date of the NTK, although the reminder states PCN issued 14 May. This is crucial because the reminder states that the RK could 'challenge' no later than 28 days from the date of the RK. This ends on 11 June and the DCBL letter is dated 10th therefore deemed served on 12th, after the end of the appeals period which we believe was stated in the RK.

IMO,a SAR is the only way, other than just asking, because there are no other options available at present other than to pay and neither the creditor nor the RK are going anywhere so time isn't really important.

OP, the other option if the RK thinks there might be a defence against the charge - but how would they know if they don't know the driver and circumstances - would be for them to put their thinking cap on, pull it over their eyes and ears and think long and hard about who was driving.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on June 24, 2024, 04:37:46 pm
I wouldn't bother with a SAR. It would take too long, assuming they comply in the first place. It is a typical UKPC/DCB Legal scenario.

If the original PCN was issued on the 14th May (according to the reminder it is 14 days since issue) then the driver/keeper had until 11th June before any recovery action should have been initiated.

As they have instructed DCBL to add a fake £70 and intiate recovery on 10th June, they are in breach of their own BPA CoP.

As you are too late to appeal to POPLA, you will have to ride this out. It will go to a court claim but they will eventually discontinue if you follow the advice. I'll get back with whatever breaches of the BPA CoP I can find.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: H C Andersen on June 24, 2024, 04:12:09 pm
Then the RK submits a SAR to the creditor parking company, that's all they can do for now. This will elicit a copy of the NTK which is the key document at present.

If it's compliant with the legislation then the keeper may be held liable irrespective of who was driving.

https://www.ukparkingcontrol.com/privacy-policy
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: The Rookie on June 24, 2024, 04:09:28 pm
Don't know where the original is, this is what it was in the post. According to what is written on the reminder, apparently they sent one out on the 14/05/2024.
As that would have arrived before you went away it seems likely it's 'lost in the post' - check the address on the reminder to confirm its 100% correct.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on June 24, 2024, 02:24:42 pm
Don't know where the original is, this is what it was in the post. According to what is written on the reminder, apparently they sent one out on the 14/05/2024.
Title: Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: b789 on June 24, 2024, 01:57:35 pm
Where is the original NtK? What date was that original NtK issued? Reminders mean sod all. What will be important is the issue date (not the date of the alleged breach of contract).

The alleged debt becomes overdue 28 days after the PCN is issued.
Title: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
Post by: Maskring on June 24, 2024, 12:03:06 pm
Hello,

I am reaching out regarding a recent situation that requires your assistance:

A Notice to Keeper - Final Reminder was issued on 28/05/2024 for an overstay of 21 minutes at a McDonald's car park on 11/05/2024. Subsequently, a Notice of Debt Recovery from DCBL was sent on 10/06/2024.

From the middle of May until the beginning of June, the registered keeper was abroad. Due to unforeseen circumstances, this notice was missed until now. While this is not intended as an excuse, we are seeking advice on how to proceed.

The registered keeper is uncertain about who was driving at the time of the incident.

Your guidance on this matter would be greatly appreciated.

Thank you very much.

Update: here is a link with images https://imgur.com/a/PHjIY3O.