Free Traffic Legal Advice
Live cases legal advice => Private parking tickets => Topic started by: littlebee on May 30, 2026, 04:09:07 pm
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Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.
Hello all,
Still waiting for a POPLA decision, its moved to stage 2 (with the operator). I guess it can take a while before they have fully reviewed and come to a decision.
With regards to the other PCNs, is it best to wait for POPLA to make a decision on the 1st one ?
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Hello,
any support with the 4 remaining PCN would be much appreciated.
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Hi all,
here are some more pictures inside the carpark - any support to respond to the 4 PCN's would be very much appreciated.
Exiting Car Park
https://drive.google.com/file/d/1pOT-3cDmorcsZMnHfh6D7K5YmHbVx8l5/view?usp=drive_link
Some of the signage inside the car park
https://drive.google.com/file/d/1OfF9jalV08qWFop_uh-qsZSf7iQ78wOw/view?usp=drive_link
Some of the signage inside the car park (2)
https://drive.google.com/file/d/1kSWJcpeB_lyGL3PAYTNEOzKKQIU7VuTM/view?usp=drive_link
Pay Here
https://drive.google.com/file/d/1iLhnS_zPUj_dZ5swvfzFNg22JKsUYGR4/view?usp=drive_link
also received a 2nd letter from bwlegal....
https://drive.google.com/file/d/1Pet8BDD8hefwEYs7tkiayvtYBDuhzUk8/view?usp=drive_link
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Ignore - it's a begging debt collectors letter.
Hi InterCity125
Thanks for getting back to me.
What about the 4x PCN's, is it best to ignore or respond ? There is a draft email above ready to be sent, just wanted some pointers in case it need any improvements ?
Thank you
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Ignore - it's a begging debt collectors letter.
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They are all over a month ago, so you are too late to appeal now. You can either pay, or wait for them to issue a court claim and defend it from there - there will be a blizzard of debt collector letters before that, and eventually a letter of claim. This should be responded to so come back and post it when you receive it. You have redacted too much of the info on the PCNs, but it looks like there are failings on them which will prevent transfer of liability to the keeper - but you will probably need to go nearly all the way to a hearing to explain this.
Hi Richard,
Thanks for your message.
Is there no point in send a response to the PCN issuer - and would the drafted letter above be suffice ?
Also, received a debt from bwlegal, I posted this earlier on this thread, but have included the details below as well as the letter - how best to respond to this ? Any advice would be much appreciated.
Hello,
Someone called ''bwlegal'' has now issued a recovery letter, link included below.
How best to deal with this and the earlier PCNs issued by UKPA ?
Any advice would be much appreciated - there are a number of PCNs they have issued (listed above) and your help could really help me.
Thank you
https://drive.google.com/file/d/1-cwh2rdRNSv97tsN2fU94_bh3tdTWvrH/view?usp=sharing
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They are all over a month ago, so you are too late to appeal now. You can either pay, or wait for them to issue a court claim and defend it from there - there will be a blizzard of debt collector letters before that, and eventually a letter of claim. This should be responded to so come back and post it when you receive it. You have redacted too much of the info on the PCNs, but it looks like there are failings on them which will prevent transfer of liability to the keeper - but you will probably need to go nearly all the way to a hearing to explain this.
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Good evening,
Apologies for bumping this again.
Really worried about the 4x PCNs and I havent submitted anything for these - can anyone pls help ?
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Hi all,
Below is a draft and asking for your help whether this is suffcient to sent to the PCN issuer, is there anything to be added or removed:
Dear Sir/Madam,
I write as the registered keeper of the above vehicle.
The Parking Charge Notice is disputed in its entirety.
For the avoidance of doubt, this appeal is submitted solely by the registered keeper. No admission is made as to the identity of the driver and the registered keeper is under no legal obligation to identify the driver. Nothing contained within this correspondence should be taken as such an admission.
The operator bears the burden of proving that a legally enforceable parking contract was formed with the driver and that all contractual terms were adequately brought to the driver's attention.
The registered keeper disputes that this burden can be discharged for the following reasons.
1. Failure to establish a clear contractual agreement
The operator alleges that payment was required. However, it must demonstrate that the contractual terms relied upon were clearly displayed, prominent, unambiguous and capable of being accepted before any contract was formed.
A mere assertion that payment was not made does not establish that a legally enforceable contract existed.
2. Confusing operation of the site
This location has historically operated differently from the system now described by the operator.
Historically, motorists who were required to pay would ordinarily do so before leaving the site, with the exit barrier remaining closed until payment had been made or assistance had been provided.
Following the change in parking management, the operation of the site appeared materially different. On numerous occasions the exit barriers were observed to be permanently open, to lift automatically without any apparent payment verification, or to be visibly damaged and undergoing repair or maintenance. Engineers were frequently observed attending the barrier equipment.
Against that background, the operation of the site became inconsistent and capable of causing genuine uncertainty as to the parking arrangements in force.
If the operator contends that the site had changed to a "pay on entry" system, it is put to strict proof that this significant change was clearly, prominently and unambiguously communicated to motorists.
3. Strict proof of system reliability
The operator is put to strict proof that:
the payment terminals were fully operational;
the ANPR system was functioning correctly;
the barrier equipment was operating correctly;
no maintenance, faults or outages affected the site on the dates in question;
all timestamps and payment records are accurate.
In light of the repeated observations of barrier maintenance and inconsistent barrier operation, a generic assertion that no payment was recorded is insufficient.
4. Strict proof of landowner authority
The operator is put to strict proof that it holds a contemporaneous written agreement with the landowner authorising it to:
enter into contracts with motorists;
issue Parking Charge Notices in its own name; and
pursue unpaid parking charges through civil proceedings.
A mere site agreement or witness statement will not be sufficient.
5. Keeper liability
Should the operator seek to pursue the registered keeper, it is put to strict proof that every statutory requirement necessary to establish keeper liability has been complied with.
6. Failure to properly consider representations
Should this appeal be rejected, the operator is requested to address each substantive point raised rather than issuing a generic response asserting only that payment was not identified.
If the operator rejects this appeal, please provide:
a POPLA verification code;
copies of all photographs relied upon;
payment machine audit logs;
maintenance and fault records relating to the payment and barrier systems;
ANPR audit records;
copies of the signage relied upon;
and a copy of the contemporaneous landowner agreement.
The registered keeper reserves all rights and will rely upon any additional legal and evidential grounds in any subsequent appeal or proceedings.
Yours faithfully,
[Registered Keeper]
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So you can kill the lease car PCN by appealing to POPLA as hirer stating that the required documents were not served with the NtH.
Then we can examine the others.
So far as I can see, the NtKs are not totally PoFA complaint.
Hi InterCity125
The Appeal to POPLA for the lease vehicles has been submitted.
How best to tackle the issued PCN for the other personal vehicles ?
Just bumping this, as unfortunately there are 4 other PCNs on personal vehicle, 1 of these 4 has received a letter from debt collection agency bwlegal who are requesting a full payment of 170 by end of July.
Any support to deal with these 4 would be greatly appreciated.
Thank you.
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So you can kill the lease car PCN by appealing to POPLA as hirer stating that the required documents were not served with the NtH.
Then we can examine the others.
So far as I can see, the NtKs are not totally PoFA complaint.
Hi InterCity125
The Appeal to POPLA for the lease vehicles has been submitted.
How best to tackle the issued PCN for the other personal vehicles ?
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Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.
I found this draft and it looks suitable for this case, it was posted in December 2025 - I'll use this to send a note to POPLA. I'll keep you all posted. Thanks very much.
https://www.ftla.uk/private-parking-tickets/popla-appeal-for-parkingeye-pcn-asda-bexleyheath/msg112490/#msg112490
Just to update, the appeal has been submitted to POPLA, I'll keep you all updated. Thanks for all your help.
POPLA - Thank you for submitting your appeal - Appeal Verification Code xxxxxxxxxxxxxx
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Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.
I found this draft and it looks suitable for this case, it was posted in December 2025 - I'll use this to send a note to POPLA. I'll keep you all posted. Thanks very much.
https://www.ftla.uk/private-parking-tickets/popla-appeal-for-parkingeye-pcn-asda-bexleyheath/msg112490/#msg112490
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You have posted responses above which include POPLA codes. They are included in the letters rejecting your appeals.
Found it, thank you.
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You have posted responses above which include POPLA codes. They are included in the letters rejecting your appeals.
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Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.
Hello DWB2,
Thanks very much for your message - I havent received a POPLA code, do I need to request this from the PCN issuer ?
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Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.
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So you can kill the lease car PCN by appealing to POPLA as hirer stating that the required documents were not served with the NtH.
Then we can examine the others.
So far as I can see, the NtKs are not totally PoFA complaint.
Ok thank you.
Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?
And what is the best way to deal with the 4 PCN's for the personal vehicle ?
Thank you very much for all your help, really is appreciated.
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So you can kill the lease car PCN by appealing to POPLA as hirer stating that the required documents were not served with the NtH.
Then we can examine the others.
So far as I can see, the NtKs are not totally PoFA complaint.
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So has the leased one been cancelled yet?
I'm afraid it has not, there was a response received yesterday, please see below:
https://drive.google.com/file/d/19LciT8HFnPlrMWViI_ZJIP3G-7fV1HFG/view
Not sure if this adds any weight to the matter, but the response was received Wednesday, 1 July 2026 at 00:00, yet they state ''this parking charge is discounted to £60 if paid by 30-jun-2026'' which would have been too late anyway.
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So has the leased one been cancelled yet?
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How many of the PCNs are for the hire vehicle and how many for the personal vehicle?
Hi InterCity125, thanks very much for taking time out and responding.
There is 1 for the lease/hire vehicle and 4 for the personal vehicle.
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How many of the PCNs are for the hire vehicle and how many for the personal vehicle?
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Hello,
As you can imagine, I am really worried and not sure what to do ? Will I have to pay the PCN tickets (there are loads).
I have drafted the letter below, is this worth sending for all the PCNs they have issued ?
I'd really appreciate any support.
Thank you.
Dear xxx,
I write solely in my capacity as the registered keeper of the above vehicle.
Liability for the alleged parking charge is denied in its entirety. No admission is made as to the identity of the driver, and no inference should be drawn from this correspondence as to the identity of the driver.
The party seeking to recover this charge is put to strict proof of every element of its claim.
In particular, should this challenge be rejected, please provide:
Strict proof of the legal basis upon which keeper liability is asserted, including full compliance with Schedule 4 of the Protection of Freedoms Act 2012.
Strict proof that a legally enforceable contract was formed with the driver.
Strict proof that the contractual terms relied upon were clear, prominent, transparent and capable of binding a reasonable motorist.
Contemporaneous photographs of all signage relied upon, together with a site plan showing the location of every sign in place on the material date.
Strict proof that the signage complied in all respects with the applicable British Parking Association Code of Practice.
A contemporaneous, unredacted contract demonstrating the legal authority to issue and pursue parking charges in respect of this site.
Copies of all ANPR data, payment records, audit logs, machine maintenance records and any other evidence relied upon.
Evidence that all mandatory consideration and grace periods required by the British Parking Association Code of Practice were correctly applied.
Evidence demonstrating compliance with the Consumer Rights Act 2015, including the requirement that consumer notices and contractual terms be transparent and prominent.
The ANPR images supplied merely demonstrate that a vehicle entered and exited the site. They do not establish that any contractual terms were adequately brought to the attention of the driver, that any contract was accepted, or that any contractual liability arose.
For the avoidance of doubt, this correspondence should not be construed as an admission of liability, an admission as to the identity of the driver, or acceptance that any enforceable contract existed.
Should you decline to cancel this Parking Charge Notice, please provide a POPLA Verification Code, together with all evidence upon which you intend to rely, so that the matter may be referred to independent adjudication.
Yours faithfully,
At this stage all that is needed is the basic non PoFA compliance as you have wrote.
Anything else can be added at a later stage as they will most likely refuse the appeal.
It could be done online on their site, but watch out for any drop down boxes asking for the driver, submit as hirer.
Keep a shot of the appeal before submitting.
Hello guys,
There has been a response from UKPA which was received earlier today 1st July 2026. I've included a picture of thier response.
What is interesting, there response was recevied as per time stamp below (Wednesday, 1 July 2026 at 00:00) yet they state ''this parking charge is discounted to £60 if paid by 30-jun-2026'' .
Letter: https://drive.google.com/file/d/19LciT8HFnPlrMWViI_ZJIP3G-7fV1HFG/view?usp=sharing
Wednesday, 1 July 2026 at 00:00, no-reply@ukparkingadministration.com <no-reply@ukparkingadministration.com> wrote:
Hello,
The status of a Parking Charge Notice that you have been, or may be responsible for has changed.
Please take a moment to review the updated status of the PCN linked below, as it may require action from you.
You can log in to the UKPA payments and appeals portal by entering the address below into your browser, or by clicking here payment.enforcement.ukparkingadministration.com/pay?pcnnumber=UKPA-xxx-xxx
If you believe you have received this message in error, let us know by emailing complaints@ukparkingadministration.com.
Many thanks,
UKPA
what should be the next steps ?
Thank you
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At this stage all that is needed is the basic non PoFA compliance as you have wrote.
Anything else can be added at a later stage as they will most likely refuse the appeal.
It could be done online on their site, but watch out for any drop down boxes asking for the driver, submit as hirer.
Keep a shot of the appeal before submitting.
Hello guys,
There has been a response from UKPA which was received earlier today 1st July 2026. I've included a picture of thier response.
What is interesting, there response was recevied as per time stamp below (Wednesday, 1 July 2026 at 00:00) yet they state ''this parking charge is discounted to £60 if paid by 30-jun-2026'' .
Letter: https://drive.google.com/file/d/19LciT8HFnPlrMWViI_ZJIP3G-7fV1HFG/view?usp=sharing
Wednesday, 1 July 2026 at 00:00, no-reply@ukparkingadministration.com <no-reply@ukparkingadministration.com> wrote:
Hello,
The status of a Parking Charge Notice that you have been, or may be responsible for has changed.
Please take a moment to review the updated status of the PCN linked below, as it may require action from you.
You can log in to the UKPA payments and appeals portal by entering the address below into your browser, or by clicking here payment.enforcement.ukparkingadministration.com/pay?pcnnumber=UKPA-xxx-xxx
If you believe you have received this message in error, let us know by emailing complaints@ukparkingadministration.com.
Many thanks,
UKPA
what should be the next steps ?
Thank you
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We need to see copies of the PPN`s, with personal details redacted but leave dates.
The company vehicle one may be better to deal with.
Hello - these are the other ones (not company)
1 - https://drive.google.com/file/d/1pLY5n7ddVjjO_GKXPJvhpZBjqeBZekL_/view?usp=drive_link
2 - https://drive.google.com/file/d/1B9mxjaMA3DFV6EhWHlzXI2XX2d1TmoH8/view?usp=drive_link
3 - https://drive.google.com/file/d/1mj5ItD9Stg4XEtHs1XbmvKUvhpCadLbA/view?usp=drive_link
4 - https://drive.google.com/file/d/1Vf-E8R90_ygwZJWsQJuQwBUlxHDt-SBk/view?usp=drive_link
Hi all,
Just checking if there is anything else I could do with these tickets ?
I wanted to briefly mention that since UKPA/HOZAH took over management of the site, the exit barrier system appears to have become unreliable. On numerous occasions the barriers have:
- already been open,
- lifted automatically without payment,
- or appeared faulty/broken.
Because the barriers were regularly opening automatically, the genuine impression formed was that either:
- the barriers were malfunctioning,
- the system was not operating correctly,
- or no further payment action was required before exit.
On the occasions now resulting in the PCNs, the vehicles exited normally because the barriers opened automatically without any warning, refusal of exit, or indication that payment remained outstanding.
The main questions are:
- Does the repeated barrier issue help the driver’s position at all?
- Would this be considered misleading or inadequate enforcement?
- Is there a reasonable argument to offer payment of the actual parking tariffs only?
- What is realistically the best route to resolve this without matters escalating unnecessarily?
Any advice would be appreciated.
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Hi, please note that QR codes on PCNs are unique to each ticket and display all associated details when scanned, so they should be covered.
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You need to change the access rights so we can read it.
sorry, have done now.
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You need to change the access rights so we can read it.
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Could you show us the back of one of the notices.
They don't appear to be relying on PoFA but we need to check all wording.
Hello,
thanks for taking time and offering to support, much appreciated.
here is the rear of PCN
https://drive.google.com/file/d/1HXD8fxYUw5wSUfehFAnxnJmYHpfUY6jm/view?usp=drive_link
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Could you show us the back of one of the notices.
They don't appear to be relying on PoFA but we need to check all wording.
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We need to see copies of the PPN`s, with personal details redacted but leave dates.
The company vehicle one may be better to deal with.
Hello - these are the other ones (not company)
1 - https://drive.google.com/file/d/1pLY5n7ddVjjO_GKXPJvhpZBjqeBZekL_/view?usp=drive_link
2 - https://drive.google.com/file/d/1B9mxjaMA3DFV6EhWHlzXI2XX2d1TmoH8/view?usp=drive_link
3 - https://drive.google.com/file/d/1mj5ItD9Stg4XEtHs1XbmvKUvhpCadLbA/view?usp=drive_link
4 - https://drive.google.com/file/d/1Vf-E8R90_ygwZJWsQJuQwBUlxHDt-SBk/view?usp=drive_link
Hi, sorry to flag this again. I’m finding this a bit tricky and was wondering if anyone might be able to help with how best to respond to these?
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We need to see copies of the PPN`s, with personal details redacted but leave dates.
The company vehicle one may be better to deal with.
Hello - these are the other ones (not company)
1 - https://drive.google.com/file/d/1pLY5n7ddVjjO_GKXPJvhpZBjqeBZekL_/view?usp=drive_link
2 - https://drive.google.com/file/d/1B9mxjaMA3DFV6EhWHlzXI2XX2d1TmoH8/view?usp=drive_link
3 - https://drive.google.com/file/d/1mj5ItD9Stg4XEtHs1XbmvKUvhpCadLbA/view?usp=drive_link
4 - https://drive.google.com/file/d/1Vf-E8R90_ygwZJWsQJuQwBUlxHDt-SBk/view?usp=drive_link
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So you are
the person the PCN is addressed to
.
Thanks very much, I'll keep you guys posted!
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So you are
the person the PCN is addressed to
.
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Stop going on about the driver.
Please correct me if I’m wrong, but I read it from your Reply #3 that you’re the hirer and the Notice to Hirer was addressed to you, and this is the notice for which you are submitting your appeal.
Yes, this is correct
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Stop going on about the driver.
Please correct me if I’m wrong, but I read it from your Reply #3 that you’re the hirer and the Notice to Hirer was addressed to you, and this is the notice for which you are submitting your appeal.
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As in the linked post, I suggest you say “does not comply” rather than “does not apear to comply”. Use the latter and they’ll just say “oh yes it does”. Even though they’ll reject anyway, as in the linked post, I think it’s better to be clear.
Thanks very much,
using the appeal portal, the question below is being asked:
- I am the person the PCN is addressed to
- I am applying on behalf of the person the PCN is addressed to
which is the most suitable to be selected in this circumstance ? The driver is not the owner/hirer/leaser of the vehicle
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At this stage all that is needed is the basic non PoFA compliance as you have wrote.
Anything else can be added at a later stage as they will most likely refuse the appeal.
It could be done online on their site, but watch out for any drop down boxes asking for the driver, submit as hirer.
Keep a shot of the appeal before submitting.
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As in the linked post, I suggest you say “does not comply” rather than “does not apear to comply”. Use the latter and they’ll just say “oh yes it does”. Even though they’ll reject anyway, as in the linked post, I think it’s better to be clear.
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See the linked post for answers.
For notices to you as keeper, please post one of them if they’re all the same.
I just want to be sure this draft is OK to submit or should anything be adjusted ?
And how should the letter be signed off, for example, in the same manner as it was addressed ?
or by the person responding ?
And is it worth mentioning any of issues highlighted before (issues with barriers) ?
sorry for tons of questions...
Dear Sir/Madam,
Re: Parking Charge Notice OMITTED
Vehicle Registration: OMITTED
I write as the hirer of the above vehicle in relation to the Parking Charge Notice issued by UK Parking Administration Ltd (UKPA/HOZAH).
The notice received states that liability for the parking charge has been transferred to the hirer. However, the documentation provided does not appear to comply with the requirements set out under Schedule 4 of the Protection of Freedoms Act 2012 in relation to hire/lease vehicles.
In particular, Paragraph 14 of Schedule 4 requires that, in order to transfer liability from the vehicle hire/lease company to the hirer, the operator must provide certain mandatory documents, including:
* A copy of the hire/lease agreement
* A copy of the statement of liability signed by the hirer
* A copy of the original Notice to Keeper issued to the lease/hire company
The correspondence received did not include the above documents.
As the mandatory requirements of Schedule 4 have not been satisfied, liability cannot be transferred to the hirer.
For the avoidance of doubt, the hirer is under no obligation to identify the driver and will not be doing so.
In light of the above, I respectfully request that this Parking Charge Notice be cancelled.
Yours faithfully,
NAME OMITTED
------------------
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See the linked post for answers.
For notices to you as keeper, please post one of them if they’re all the same.
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This is a Notice to Hirer for a hired/leased vehicle after the parking company obtained details of the hirer from the registered keeper.
A Notice to Hirer can only transfer liability from the unknown driver to the hirer if the notice is acompanied by
(a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement;
(b)a copy of the hire agreement; and
(c)a copy of a statement of liability signed by the hirer under that hire agreement.
Did this happen?
If not, then you can appeal each NtH as the hirer as long as the driver has not been identified, on the basis that the notice does not comply with the requirements of the Protections of Freedoms Act 2012, https://www.legislation.gov.uk/ukpga/2012/9/schedule/4. See paragraphs 13 & 14 in Schedule 4.
A sample apeal which may be suitable can be found on the forum, for example https://www.ftla.uk/private-parking-tickets/premier-park-pcn-hire-vehicle-notice-to-hirer-received-but-no-hire-documents-inc/msg112671/#msg112671
Thanks very much - the driver will consider this approach and provide feedback - is it best to respond to PCN via appeal in the post ?
Is it likely this position will be rejected by the PCN issuer ? And what would be the steps beyond that ?
The other PCNS are for the drivers personal vehicle, is it Ok to post those PCN's also (will that help)
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This is a Notice to Hirer for a hired/leased vehicle after the parking company obtained details of the hirer from the registered keeper.
A Notice to Hirer can only transfer liability from the unknown driver to the hirer if the notice is acompanied by
(a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement;
(b)a copy of the hire agreement; and
(c)a copy of a statement of liability signed by the hirer under that hire agreement.
Did this happen?
If not, then you can appeal each NtH as the hirer as long as the driver has not been identified, on the basis that the notice does not comply with the requirements of the Protections of Freedoms Act 2012, https://www.legislation.gov.uk/ukpga/2012/9/schedule/4. See paragraphs 13 & 14 in Schedule 4.
A sample apeal which may be suitable can be found on the forum, for example https://www.ftla.uk/private-parking-tickets/premier-park-pcn-hire-vehicle-notice-to-hirer-received-but-no-hire-documents-inc/msg112671/#msg112671
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The driver entered into a contract by parking, under the terms as displayed on the signs.
The contract will probably be that the driver agrees to pay £100 if no parking tariff is paid.
This is pretty normal.
The parking company probably does not get any money from the parking tariff, but enforces on the basis that it gets to keep the money from people who don’t pay.
So there won’t be much interest in a retrospective offer to pay the parking tariff.
OK, thanks for getting back to me and your help.
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We need to see copies of the PPN`s, with personal details redacted but leave dates.
The company vehicle one may be better to deal with.
Hi jfollows,
I have attached the PCN, does this help ?
Update: I have uploaded the image and shared the link, but its not showing on my post ?
https://drive.google.com/file/d/1YGhK_0oodomM_O4yIrhX6TTKYSJESd94/view?usp=sharing
(https://drive.google.com/file/d/1YGhK_0oodomM_O4yIrhX6TTKYSJESd94/view?usp=sharing)
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The driver entered into a contract by parking, under the terms as displayed on the signs.
The contract will probably be that the driver agrees to pay £100 if no parking tariff is paid.
This is pretty normal.
The parking company probably does not get any money from the parking tariff, but enforces on the basis that it gets to keep the money from people who don’t pay.
So there won’t be much interest in a retrospective offer to pay the parking tariff.
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We need to see copies of the PPN`s, with personal details redacted but leave dates.
The company vehicle one may be better to deal with.
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Hi all,
Looking for some advice regarding several PCNs recently received from UKPA / HOZAH.
There are around 5 tickets in question relating to 2 vehicles — one is a company vehicle and the other is the driver’s personal vehicle.
To be clear from the outset, this is not a case of somebody intentionally avoiding payment or committing fraud. The driver has used this location regularly for a long time for genuine business purposes, including deliveries, collections and dropping off goods to businesses within the shopping centre area. This is not simply a standard “customer car park” being abused for free parking.
The car park has historically allowed a free parking period (roughly up to an hour), and where stays exceeded that period, the driver has regularly paid at the exit terminal before leaving. There has never previously been an issue and payment has been made many times in the past.
However, more recently, since UKPA/HOZAH took over management of the site, the exit barrier system appears to have become unreliable. On numerous occasions the barriers have:
- already been open,
- lifted automatically without payment,
- or appeared faulty/broken.
This has happened repeatedly over a period of time and has become a noticeable issue at the site.
Because the barriers were regularly opening automatically, the genuine impression formed was that either:
- the barriers were malfunctioning,
- the system was not operating correctly,
- or no further payment action was required before exit.
On the occasions now resulting in the PCNs, the vehicles exited normally because the barriers opened automatically without any warning, refusal of exit, or indication that payment remained outstanding.
The driver appreciates that parking operators may still say payment should have been made, and the driver is willing to pay the legitimate parking tariff for the actual stay durations. However, demanding around £100 per ticket in these circumstances feels excessive and disproportionate, especially where:
- the barriers were allowing vehicles to exit freely,
- there was no attempt to evade payment,
- and the actual parking charges would have been significantly lower.
The driver has also attempted to resolve matters by accessing the online payment portal, but experienced issues with the website/payment process and redirects. During this time, the reduced amounts increased to the full PCN amounts.
The main questions are:
- Does the repeated barrier issue help the driver’s position at all?
- Would this be considered misleading or inadequate enforcement?
- Is there a reasonable argument to offer payment of the actual parking tariffs only?
- What is realistically the best route to resolve this without matters escalating unnecessarily?
Any advice would be appreciated.