Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: dave89 on April 01, 2026, 07:12:09 pm
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Well done !
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Seems straightforward. No nearby parking spaces.
IMO, either your pass was no longer valid(odd design that there's no expiry date on its face, but there we are)) or it was valid and the CEO did not know the exemption granted by its display. According to your account they could not have known anything about the purpose of its use: it was there to be seen and recognised, not second-guessed.
IMO, make simple reps:
I am a *****
I have been issued with a **** by Devon County Council which I may use for the following(include an extract from their website).
On *** I was engaged in my Carer duties carrying ***** and parked at the location in order to ******.
I displayed my permit and marked the time of arrival as shown in your photos. I was therefore afforded an exemption from the prevailing waiting restrictions.
It therefore follows that the PCN was issued in error and should be cancelled.
As for your comment ' there are no sings at all dictating restrictions,' it would seem that both you and thE CEO need to bone up on traffic signs. You were parked on double yellow lines which do not need an associated upright plate, the markings alone convey the restriction: no waiting 24/7!
Thnak you everyone for all your help, I used very similar to this (if you need a copy of what I wrote to help others, I didnt save on pc I forgot as was doing it late, is there a way to still access the parking portal?)
This is their response
Dear Mr xxxxxxx
Thank you for your recent correspondence, regarding the above Penalty Charge Notice.
The information you have provided to us has been carefully considered and without prejudice to any future
Council decisions, the Council has on this occasion accepted your challenge and chosen to cancel this
Penalty Charge Notice. No further action by you is required.
Yours sincerely,
Parking Services
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Seems straightforward. No nearby parking spaces.
IMO, either your pass was no longer valid(odd design that there's no expiry date on its face, but there we are)) or it was valid and the CEO did not know the exemption granted by its display. According to your account they could not have known anything about the purpose of its use: it was there to be seen and recognised, not second-guessed.
IMO, make simple reps:
I am a *****
I have been issued with a **** by Devon County Council which I may use for the following(include an extract from their website).
On *** I was engaged in my Carer duties carrying ***** and parked at the location in order to ******.
I displayed my permit and marked the time of arrival as shown in your photos. I was therefore afforded an exemption from the prevailing waiting restrictions.
It therefore follows that the PCN was issued in error and should be cancelled.
As for your comment ' there are no sings at all dictating restrictions,' it would seem that both you and thE CEO need to bone up on traffic signs. You were parked on double yellow lines which do not need an associated upright plate, the markings alone convey the restriction: no waiting 24/7!
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duplicated
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Your PCN has Devon County Council at the top, so why did you try looking on North Devon Council's website ? Their photos show the PCN served, plus your pass.
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It's still showing as outstanding @ £35 for me.
Try this website: https://www.devon.gov.uk/roads-and-transport/parking/parking-tickets/
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Hi
Strange thing has happened I cant seem to login, I was at work last night and only had my phone, ive now tried at home and im getting the same message
When I type in my details I get this
The Penalty Charge Notice could not be found.
Please check that you have not mistyped.
Can someone else tripple check if it works or not
Reg GF08KFY
PCN YD19317851
https://parking.northdevon.gov.uk/3sclive/TicketDetails.aspx
Would they have cancelled ? Ive taken screenshots but wierd I cant login. The SU I was with ive seen since, funninly enough there is a traffic warden who works for my company, he told the SU the traffic warden was new, could they have spoken to each other and cancelled? Im a bit concerned now as obviously this is the cut off point or maybe its tomorrow? What does served mean do you get a few days so pcn was 1/4/26 its the 13/4/26 today, 14 days is the 15/4/26.
Let me know waht you think, I can add screenshots if needed but ive tried to login now for 2 days and cant seem to?
Many thanks
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From the council's website:
Where you can park
Whilst displaying a care and health worker permit, you may use your permit to park for free and for as long as your client’s or patient’s scheduled visit lasts (up to three hours) when:
parked on street in areas of limited waiting
parked on street in resident permit holder bays
using on street pay and display spaces (but not car parks)
using any combination of the above
You may also use it to park for up to three hours on most single or double yellow lines if all the parking spaces on the street are taken, or none exist near your client’s address.
From this it would seem that the burden lies with you here i.e. to convince the authority that when you parked 'all the parking spaces on the street are taken, or none exist near your client’s address'.
As the PCN was issued so soon after you parked, any adjudicator would take the photos of the surrounding area as representing the situation when you parked.
EDIT - IMO, you should think about what the CEO saw when they issued the PCN i.e. they saw the car in a road context. They knew nothing about shopping or whatever, so I wouldn't even go there. IMO, they MUST presume legitimate use if the permit is displayed correctly. But whether legitimate use = no contravention depends upon the prevailing circumstances which are whether 'if all the parking spaces on the street are taken, or none exist near your client’s address'. Of these, only the use of the road would be evident to the CEO.
I can't see your photos so, do any show free parking spaces in the vicinity of your car. IMO, even in this respect, 'vicinity' is subjective and as the client's incapacity would not be known to the CEO, then either there were free spaces very near or, IMO more likely, the CEO did not understand the use of your permit! In which case, IMO don't go beyond the basic and obvious in informal reps.
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VRM means vehicle registration mark - ie your numberplate. There's no need to cover this up, it's on display to the public all the time.
To me this looks fairly straightforward, if you were "parked outside their patient/client’s home address" then your pass is valid. You should write a fairly simple challenge and include proof that you were parked outside the patient/client’s home address, and the Council ought to cancel the PCN.
Complaining about the Warden is also possible, but it should be a completely separate process to appealing the PCN and would best be done once you've got the PCN cancelled. Mixing the two processes up is likely to confuse matters.
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These are the pics on there site, one has me in on has the SU, obviously ive had to hide us from the pics.Im not even sure legally if the SU is allowed to be on a site like that as I know just to have pictures we have to speak to the office in everyday situations.
https://imgpile.com/p/04WypTQ
https://imgpile.com/p/i0JL7AS
https://imgpile.com/p/aw0Z8jt
https://imgpile.com/p/g34sY02
Thanks
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OK thanks for replies, what is vrm? I also want to point out cant remember if did before, the traffic wardern clearly said to me on camera I had 3 minutes, when it is clearly 5 minutes, I know this is prob no good in court. I would still like to add he also showed know consideration for the person I was supporting who has special needs. I will now look to see photos, one other thing, does the yellow lines not being fully complete still stand or is that long gone now as the ones I was parked on are very bad and have some tar mac on bits of it covering the lines. Ive even noticed today, they stsarted to re fill the surrounding areas but not the street I was parked on? I will look at online pics now.
Many thanks
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ManxTom: I read it as the pass cannot be used to park up to shop, but in OPs case they have returned with the service user and are likely going to go inside with them to prepare food/etc then the pass is being used to support them in their own home.
Obviously the council may have different views, and then I dare say that the council may have the final say as it's quite wishy washy on their site!
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Hi since leaving the big city ive managed to avoid any issues with parking for years, which has been great. But today it changed, my current job, im a support worker, there was no where on the road to park only double yellows, which my pass entitles me to do, if im currently supporting, which I was, I took the SU (service user) to buy some food, came back parked up, theres several care houses nearby so staff often park here. To my left when I got out of the car two traffic wardens were there, one obvioulsy new one who was putting a ticket on a car with the other one showing him what to do.
As I walked off the experienced one told me I couldnt park there, I showed him the pass in the car and my badge, he still insisted I couldnt park there and would issue a ticket, I tried to explain again and he said people abuse it and its only for house visits...
[My bold for emphasis]
I'm not a parking expert, so I'll leave it to others more knowledgeable than me to advise you, but is the problem that you were returning from a shopping trip with your client?
My reading of the T&Cs of your permit is that it only gives you unrestricted parking if you are visiting your client in their home and that it can't be used to support your client while they are shopping: "... The permit must not be used for patient or client-related matters, for example, picking up prescriptions or shopping on behalf of your client to take their home address, nor parking whilst taking them out to appointments or for respite hours away from the home, for example, taking to a park or beach or out shopping..." https://www.devon.gov.uk/roads-and-transport/parking/parking-permits/permits-for-care-and-health-workers/care-and-heath-worker-permit-terms-and-conditions/
I presume that means you can't use it for parking while your client is shopping, but whether it also means that you can't use it for parking when you return your client to their home, I don't know. For future reference I suggest you ask your employer's permit account manager whether such use is permitted.
I don't know whether this might affect @Incandescent's suggestion re an informal challenge and its wording
[Edit: looking at the time on your permit and the time of issue of the PCN I assume the enforcement officers might have seen you returning and knew it wasn't strictly a home visit...?]
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You've blanked the VRM - post the council's pics if online.
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Thank you for the information. I do have a shift sheet with address on and should be able to locate v5. I assume the 9-6 post is for the part of the road where its single yellow lines?
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You say you were parked on double-yellow lines. These need no signs because they apply 24x7, so any restrictions on the rest of the street are irrelevant to your case. I note your pass conditions say you can park on yellow lines unless there is space elsewhere, or there is a loading restriction. GSV dated July 2024 shows double-yellows, but no loading restriction.
So what you have to do now is submit an informal challenge to the PCN stating what you have told us, and also include copies of the permit as you have posted here. You'll need to be specific on the address being visited too. Do you have any sort of worksheet at all ? If so, submit a copy of that. If they reject and you decide to take the matter further, you'll have to wait for the Notice to Owner. Are you the owner and is your V5C Registration Certificate up-to-date ?
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Here are more photos I took today.
The road is Victoria Street, Barnstpale, North Devon.
Entrance, near where my car was parked
https://imgpile.com/p/rvyoiMd
The fist post with no sign on
https://imgpile.com/p/3Mep0Ax
Further down the first post with a sign on, there may be 3or4 more like this on this street.
https://imgpile.com/p/ySQiPhA
The entrance from the other way
https://imgpile.com/p/kTAPVSl
https://imgpile.com/p/Nho9TqX
If you wanted more info, the road has mainly double yellows at the beginning of each entrance, some of the road is single and some of the road has no lines(so free), but as you can see theres a lot of houses and people have a lot of cars these days, so me and other workers often have to park on doubles to assist service users and as pointed out earlier I was supporting someone so this may have caused them some stress as well as they have needs.
I had also recently talked to a more reasonable traffic warden who told me parking restrictions were 9am-6pm Monday Saturday?
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Hi
Ok I think ive figured it out.
https://imgpile.com/p/nytKJsp
https://imgpile.com/p/pwHYjjZ
https://imgpile.com/p/EeNUwO3
https://imgpile.com/p/L9ObKW0
https://imgpile.com/p/MGlQAau
Also a Service User or SU, is the person im supporting so the reason I was parked there. Ive also since taken photos of the two entrances to the street and there are no sings at all dictating restrictions, the first post closest to where my car was parked has no sign on it, but looks like use to, I have to go quite far down the street to find a post which has yellow sign saying 9-6 Mon-Sat. I understand double yellows might be different?
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Hi thanks for all the replys as imgur isnt working anymore ive been trying to use imgpile, but its only letting me uplaod one picture, thats why taken so long, is there a better site for this or a how to guide?
Many thanks
Try Google Drive or Dropbox for the files.
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Hi thanks for all the replys as imgur isnt working anymore ive been trying to use imgpile, but its only letting me uplaod one picture, thats why taken so long, is there a better site for this or a how to guide?
Many thanks
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Do you need me to upload pictures or videos as well?
No need for video of confrontations.
Please read this and update your thread accordingly: -
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
We also need to see this pass you have, and its terms and conditions. Also what is a "Service User"
The law on council-served PCNs is that the owner of the vehicle has legal responsibility for paying or appealing a PCN. Please tell us about the vehicle and its ownership.
PS: It is extremely unlikely the CEOs knew anything about your Pass. Assuming you can park on DYLs with it, you will need to submit representations to the council to get the PCN cancelled.
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And this 'pass' you mention please.
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Post the PCN, no redactions.
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Hi since leaving the big city ive managed to avoid any issues with parking for years, which has been great. But today it changed, my current job, im a support worker, there was no where on the road to park only double yellows, which my pass entitles me to do, if im currently supporting, which I was, I took the SU (service user) to buy some food, came back parked up, theres several care houses nearby so staff often park here. To my left when I got out of the car two traffic wardens were there, one obvioulsy new one who was putting a ticket on a car with the other one showing him what to do.
As I walked off the experienced one told me I couldnt park there, I showed him the pass in the car and my badge, he still insisted I couldnt park there and would issue a ticket, I tried to explain again and he said people abuse it and its only for house visits. He then started to film me so I filmed him back, he said he would wait 3 minutes then issue the ticket(is this the law?) there was no where else to park I had to get the SU home but could not leave because I was worried about a ticket and also thought I might need evidence to show what was going on, I tried to explain how rediculous this was but he wouldnt listen.
I have photos and videos, im not sure of the laws on filming and taking photos but assume in a public place its allowed, I really didnt want this but things happen. Can I report him for wasting time, I understand people may abuse this or have fake info, but I had everything to prove what I was doing was true. I dont want to cast judgement but almost felt like he was doing it becasue a new parking attendent was there, but he may just of had enough of people who have abused it, but he still should obey the parking laws but maybe he knows more than me?
Do you need me to upload pictures or videos as well?
Thanks in advance.