Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: Eskay on March 06, 2026, 11:40:54 pm
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Ok, I have asked her to do that. The problem is I already filled in and emailed the TE9 on Saturday, stating that she was the registered keeper, but I was driving. Will her reply over rule mine, or should I email TEC explaining the situation?
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Doesn’t matter who was actually driving.
Penalty charge notices are served on the registered keeper of the car. It’s their responsibility to pay it or deal with the paperwork. When you reply to an Order for Recovery, that’s court paperwork. You can’t just fill it out under somebody else’s name - she’ll need to do it herself.
Tell her to file the paperwork and send you the new penalty as soon as it arrives, and you’ll pay it. If she doesn’t file the paperwork, the bailiffs will come after her, not you. She’s only hurting herself if she doesn’t.
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I’m not opening her mail, she is sending me photographs of the letters she has received. It’s her name on all the documents, I was just a named driver.
When she got the first letter, the original PCN, I appealed it on Havering Council’s website explaining that I was driving the car etc etc
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Is/was the car registered to her on the V5? If so why are you opening her mail? You could be looking at PCOJ which means soap-on-a-rope for a few months. So whose name is on the V5?
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In my email to tec@justice, I said that the car was registered to her and gave her name and address along with the PCN number. Will that help?
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Best to let her know what she needs to do, or she'll have bailiffs on her in a few weeks.
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Oh blimey, it was sent to her. That'll be a laugh, we are in the process of breaking up and selling the house
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Was the original notice sent to you or your gf? If it's her hame then she will have to deal with it. You can deal with it if she gives you permission to do so.
If the council have sent an information pack, does it have a photo of a little yellow sign at the bus stop that says "No Stopping Except Buses"? That gives the car driver a clue as to not what to do and there's usually an associated camera watching you. If that photo is missing or the sign isn't there, that can be a good point of appeal.
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Thank you, I have downloaded and completed the form, and emailed it to tec@justice
This is their response
Thank you for emailing the Traffic Enforcement Centre (TEC)
Emails are processed in date order (Oldest to newest) and we are unable to assist you in the following circumstances;
• If you don't have the PCN, you will need to contact the Local / Charging Authority, or their enforcement agents, to confirm this information. We cannot help you with this.
• You wish to pay / arrange a payment plan - contact the issuing authority OR the Enforcement agents not TEC. We cannot help you with this.
If you’re emailing to obtain forms, you can download these forms from https://www.gov.uk/government/collections/traffic-enforcement-centre-forms
• this is the preferred option and removes delays that you may experience in your email being handled.
*Please don’t send chase up emails, we are working in arrears and this will add to the current volumes.
*If you have submitted an out of time application, please note that it will take approx. 8 – 10 weeks for a decision to be made. You will be informed of the outcome in due course.
Please note the business hours are Monday to Friday 9am-4pm excluding bank holidays. All forms/ emails received after 4pm will be classed as received on the next working day
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Assuming your bus lane PCN was served under the Transport Management Act 2004, you should have received a Form TE9 Witness Statement included in the envelope containing the Order for Recovery. Please tell us if you received this form. If not, you can download it from the TEC website: -
https://www.gov.uk/government/publications/form-te9-dart-charge-mersey-gateway-clear-air-zones-challenge-a-traffic-enforcement-order
TEC seem to not know that this form covers PCNs served under the Traffic Management Act 2004 !! One would think a government body which is part of the Ministry of Justice would know, but there you are.
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Thank you
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The good news is that you are in time to get the process reset.
With the Order for Recovery comes a form which (if submitted in time) gives you the right to have the process revert back to before the Charge Certificate was issued on the basis that you submitted representations to the council but never got their notice of rejection.
Others will be along with more detailed instructions (I've got no personal experience of this bit).
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Thank you
Here are a couple of photos and the street map
(https://cdn.imgpile.com/f/hUA5p6f_xl.jpg)
(https://cdn.imgpile.com/f/NYS8Krc_xl.jpg)
https://maps.app.goo.gl/pFVsfwpZx7oYfR9Z8
The car was registered in my ex girlfriends name, and she has since sold it
Kind Regards
Samuel
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Sorry, but we need some hard data to look at your case. Havering are a notoriously venal and rapacious council, with an appalling administrative organisation, so your story doesn't surprise me.
Please read this and update your thread accordingly: -
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
More advice will be given when we are up-to-speed on your predicament. However, one question - is the name and address on your V5C Registration Certificate for the vehicle up-to-date in all details
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Hi
Last May I stopped for ten seconds in a bus stop to drop my Dad off at Gidea Park Stn so he could get the train to visit my Mum in hospital. I had my 5yo son in the car with me. I received a fine (I think £70) and appealed it, hoping they would cut me some slack given the circumstances.
Four months later I received a letter saying the fine had increased from £140 to £210 as I hadn’t replied to the original letter. I called Havering council and they said I had to email, so I did that and got an auto reply saying they were busy and would be in touch, don’t contact us again. A further three months and I received another letter so emailed again, with the same response. Now they are threatening bailiffs and repossession, yet won’t answer emails or the phone. I am willing to pay the original fine, surely they can’t keep increasing it without responding to any of my correspondence?