Thanks, super useful, I did submit an appeal several days ago with a detailed PDF containing lots of info and references to that manual, they sent me a confirmation number and said they will either respond by post or email within 28 days, but every time I login to the site to try and view the status or something it just shows me a form to submit another appeal again, there is nothing on the site that shows my appeal information, hoping my appeal was submitted correctly.
Couple of questions:
If they were to reject the appeal, do I get another 14 days to pay at the discounted rate? If I was to appeal the rejection and then it gets rejected again, do I get another 14 days to pay at the discounted rate?