Free Traffic Legal Advice

I parked in a pay-by-phone bay. It is not something that I can recall ever doing. I (or my young son) had, seemingly, downloaded the app at some point in the past, I was surprised to discover. When I tried to login, I could not remember the password as I had never used it or, at least, I don't recall ever downloading the app and setting up an account
The computer did not help by not stating the parameters of the password and it took some time to request one
I have found 3 calls to the pay number between 12:47-12.51 in an attempt to enter the account and book 2 hours parking. I thought I had achieved that and was shocked to find the PCN when I returned to my car around 14.40h.
I cannot find any confirm from the app but, not being familiar with it, had no reason to expect one. In addition, I was in the cinema and my phone was switched off
It seems that my payment did not go through. It could have been that there was an expired card associated with the app. I don't know how that works. I entered my current card but it does not seem to have been recognised
I do not know what to do at this point but it seems harsh. The 3 calls show that I was trying

I parked in a pay-by-phone bay. It is not something that I can recall ever doing. I (or my young son) had, seemingly, downloaded the app at some point in the past, I was surprised to discover. When I tried to login, I could not remember the password as I had never used it or, at least, I don't recall ever downloading the app and setting up an account
The computer did not help by not stating the parameters of the password and it took some time to request one
I have found 3 calls to the pay number between 12:47-12.51 in an attempt to enter the account and book 2 hours parking. I thought I had achieved that and was shocked to find the PCN when I returned to my car around 14.40h.
I cannot find any confirm from the app but, not being familiar with it, had no reason to expect one. In addition, I was in the cinema and my phone was switched off
It seems that my payment did not go through. It could have been that there was an expired card associated with the app. I don't know how that works. I entered my current card but it does not seem to have been recognised
I do not know what to do at this point but it seems harsh. The 3 calls show that I was trying

https://imgpile.com/p/0oXIC7l

Thank you. I will do what I can
However, I never got to an visual phone app. It was all voice commands, and field entries on my phone which why it was difficult (fat fingers didn't help). The only thing I have is my call history. I'm am not sure how to copy that so it can be posted

Pay-by-phone seems to be a huge international company. The best I could do was to send them an email. Trying to sort it with them seems nigh on impossible. And I can hardly defend myself without their help
Might it matter that the PCN does not mention the specific bay, each which have a unique identifier, it seems
Also, P-by-p seems to be app-based. I was not aware of this and did not have it nor was it recommended that I install it to book the parking. In addition, there was no message that the payment had failed. Yes, I'm grasping here
Thanks

I recd the following from Lambeth Parking on 26/1:

Thank you for submitting your challenge/representation to PCN reference: LJ37412136. A copy of your submission is attached for your records.
Your case will be placed on hold and will not progress in accordance with our procedure.
Your challenge/representation will be considered and a response will be sent to you.
Please allow up to 28 days for a response to be provided.
Please do not reply to this email address. This is an unmonitored mailbox
Yours sincerely
Environment Services,
London Borough of Lambeth

I contacted PayByPhone around the same time. They replied 1 Feb. They state that their records do not show any valid parking session paid for. They did not explain why my attempt to pay did not register on their system

I wonder, as Lambeth is taking an inordinate amount of time to deny my representations, if I should let it lie or submit the additional evidence below. Or, perhaps, contact PayByPhone again with my records and see if they can come up with a more thorough, helpful explanation of why my attempted payment failed

I have located a record of my attempts to pay the parking on the day in question

I recd the following from Lambeth Parking on 26/1:

Thank you for submitting your challenge/representation to PCN reference: LJ37412136. A copy of your submission is attached for your records.
Your case will be placed on hold and will not progress in accordance with our procedure.
Your challenge/representation will be considered and a response will be sent to you.
Please allow up to 28 days for a response to be provided.
Please do not reply to this email address. This is an unmonitored mailbox
Yours sincerely
Environment Services,
London Borough of Lambeth

I contacted PayByPhone around the same time. They replied 1 Feb. They state that their records do not show any valid parking session paid for. They did not explain why my attempt to pay did not register on their system

I have located a record of my attempts to pay the parking on the day in question