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See where you are coming from but still think a gentle plea with explanation may be better then an assertive at the moment.

Just differing tactics, your approach is still available if the discretion plea fails, WEstminster are not one of the authorities that reject automatically.

The link and a copy to their warning should be kept anyway, inherently by saying they are removing they are accepting that things are not clear enough

We are actually in complete agreement as to approach, I think the representation should basically be along the lines of "I've been a victim of this scam, I've had to cancel my bank card to prevent fraudulent use of my account, very sorry but none of this is my fault, please cancel".

If they prove obtuse, we can then use the legalistic approach at the tribunal.

Re the 'alert' on Westminster's website.

Thanks a lot Westminster. No para. saying if you see one of these pl report as soon as possible etc. If it was racist graffiti or similar I'm certain they'd be contact details galore.

By all means tell them your sad account and add that although you fell victim to the scammers, this was only in part because you didn't receive the link which would have given them access to your accounts. Unfortunately you got a PCN which given that the misleading information was displayed on council property you're certain they will cancel. You would add that the 'alert' on the council's website - which you saw after the event- is very limp. The council must be aware that this scam could cost unwitting motorists £'0000s and yet there isn't even a contact number for motorists to report occurrences. If you had fallen victim and had suffered losses then you can assure them that you would have written a very different letter to the council. Given the potential exposure of motorists to this scam you hope the council is giving it the priority and resources needed, which isn't apparent from the website at present. 

Quote from: mothepro on October 21, 2023, 10:09:20 pm

I have checked the statement and there was no fraudulent usage of the account. I assume that as I did not actually enter the OTP (as noted in my original post, it took a while to arrived and I had already left at that point), there was no way for them to gain access to my account.........

Don't assume
If you entered card details, they have them and potentially could use.
Cancel the card.
If you entered account details, discuss with your bank.

+1 - card issuers and banks have 24hr fraudlines, so don't wait until tomorrow.

They must know because the CEO was there to give you a PCN. So, irrespective of whose fault it was that it was there the council must know because the CEO surely removed it and reported it, didn't they!!!

Absolutely, I'm sure the CEO would have made detailed notes of this, or not.

As others have said above, cancel your bank card and order a new one. Just because they haven't been used yet doesn't mean they won't try, and it is a virtual certainty that your card details are probably already on the dark web being sold to the highest bidder.

That'll do nicely.
Well Done.

I am a little confused on the apology for delay--- 3 days at most, that is some sort of record for speedy reply.
I suspect they have a policy and template on these and are accepting when the scam is evident

If I were you I would still get the bank to issue a new card.