I'm not sure if any apply.
The council received the reps I made within 28 days of the PCN service dates. But as I was not the registered keeper, they sent an email which ended up in my junk (no physical letter) asking for a letter of authorisation. Since it was in my junk mail, we received charge certificates.
We emailed a letter of authorisation and waited for them to register the tickets but they did not and sent the latest.
In the latest, they say I did not send reps, but then address part of my reps later with regards to my uncles pick up and drop offs of sen children.
So according to them I have not sent reps due to no letter of authorisation at the time but they have considered my reps anyways, not in the usual way but to re-issue the discount but remain at the stage of no opportunity to appeal further due to no reps.
Can they really say they did not receive no reps because I wasn't authorised at the time? I'd at least expect a rejection.