The hire agreement is on the face of it complaint.
You need to press the hire company to see if they have supplied a copy of it to the council. You also need them to confirm in writing whether they've heard back or not.
If the hire company answers that they haven't supplied a copy of the actual rental agreement, or that they haven't heard back from the council, that gives you grounds to carry on.
I've checked the map tile
here and it all seems to be in order.