My FiL is 94 years old and still lives on his own with dementia. My wife has to regularly visit him - 3-4 times per week, buys and delivers his shopping, does his cleaning and makes him meals. She drives there. He also has carers visiting 3 times a day but they don't drive there.
He is entitled to free (Over 60 no blue badge) visitor permits.
On the TH Permits portal you 'buy' a voucher (actually a block of permits). These are free.
On each visit you log on to the website, input the VRM and activate a permit for the whole day.
Myself and the wife have done this hundreds of times and it always worked.
On this particular day the website threw up an error on the wife's phone. I tried on my laptop and had the same error.
we concluded a technical error. Told her to put a note on the dashboard and carry on. She wrote the note but failed to put in a visible place.
Result was a PCN.
I did a bit more investigation and found another way into the portal instead of using the 'favourite' we both had set up on our devices.
The permit website has had a significant upgrade. The URL to the permit page had changed. There was no advance warning of the upgrade.
Informal appeal fell of deaf ears. The car is in my name so I assume I get a NTO and can formally appeal.
Wife says pay it. I say fight it. They've lost nothing. We have an old man to look after. There was no alternative parking within reasonable distance to carry shopping. He needs regular visits.
Any thoughts?
