Hi All,
I received two PCNs in August 2025 for parking on double yellow lines in my estate car park.


At the time I did not have an allocated bay and the council were in the process of taking over the management of enforcement from a private company. The council said that there would be no enforcement till 01/10/2025 (I’m in Bethnal Green east ward). This was stated on their website, social media and a notice that was put up on the entrance to our estate.
https://www.towerhamlets.gov.uk/lgnl/housing/Council-Tenants-and-Leaseholders/Estate-Management/Estate-parking.aspx 
I had a meeting with my Mayor about me needing a bay (due to personal circumstances) and that I was parking on double yellow lines. The Mayor then contacted the head of parking on our behalf and we received a letter saying to park as we currently were and there would be no enforcement until the live date. The letter mentioned my wife’s name as she raised it with the Mayor, but she is a named driver on the insurance policy so hopefully that won’t be an issue.

No where on the council sites or letters was it said that parking on double yellow lines was not allowed and not included when they mention ‘no enforcement’.
I raised an informal challenge on the council portal explaining all this and giving the evidence above. The status of the PCN was ‘On Hold: Challenge Received’ and a date next to it that was roughly over 3 months after the challenge was received. Once this date came up the PCN went to a status of ‘Off Hold Compensate’.


I assumed that the challenge was successful as I received no communication and when I checked online for the status it said that the PCN would be cancelled, therefore you can imagine my shock when I received an NTO and for the full amount too not the discounted rate. I feel this is unfair as I never got a response so had no clue if the challenge was accepted or not and now expected to pay the full amount too, was it not supposed to be on hold when being challenged?

Whilst typing up this post I noticed that when raising an informal challenge they asked for address which I did not provide, I missed this when raising the challenge. I assumed they would have the details seeing as they have my number plate and how they were able to send me an NTO to my address. Would this be the reason I received no response and have no other option but to pay the full amount for both PCNs?