Author Topic: Tower Hamlets | Code 21, Parked in a suspended bay (& towed) | Blair Street, Poplar  (Read 3605 times)

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Just got my Notice of Rejection today:

https://drive.google.com/file/d/11WGNpFyDQVXrIG9n41JyuFHGDilXRA2p/view?usp=drive_link

Here's my original appeal:

https://drive.google.com/file/d/1hkMJsOgg4r4l6bHAYUzxdDevxd6omz2W/view?usp=sharing

Apparently the car was not there when they put the signs up:

"Our suspension record shows your vehicle was not in the bay prior to the suspension sign was put in place on 04/08/25 at 11:25."

Should I ask for evidence for this?

Do you think it's worth appealing this to the Environment and Traffic Adjudicators?

Thanks.

It costs nothing but your time to appeal.

I've had a brief look at the rejection but it looks like they've not responded to all the points and certainly haven't provided the sign log.

They say they put the sign up at 11:25 on 4 August. Have you got any idea of your car movements before or after this?
« Last Edit: September 19, 2025, 04:02:31 pm by stamfordman »

It's a no brainer to register and appeal and you have until 20 October to do so.(I note that the NoR is dated 19th, which is today. Presumably what you've posted was attached to an email, yes? If so, the date of service is presumed to be 23 Sept. which gives 20 Oct. as day 28).

I suggest you do not register yet but instead respond to the NoR and ask for a copy of the council's policy regarding removing vehicles, to which you referred in your representations and expected to be attached to any rejection. This is required to be provided in time for you to consider the grounds of any appeal to the adjudicator.

Sorry for the late response, I had some personal issues I had to deal with.

I know it's last minute, but I'd like to be able to put together an appeal.

Tower Hamlets sent me a hard copy of the same letter in the post:

https://imgpile.com/p/gDqwZpN#UabiD6v

it looks like they've not responded to all the points and certainly haven't provided the sign log.

This is correct.

They say they put the sign up at 11:25 on 4 August. Have you got any idea of your car movements before or after this?

I said earlier, that from my bank expenses, my last expense on the car that indicates I would have moved it, was when I fuelled up on the 29th of July. Then I bought my new car on the 31st of July, and I don't have any recollection of having used the old car after that. It's unlikely that I would have used it after the 4th of August, but I can't verify this.

Presumably what you've posted was attached to an email, yes?.

Correct

I suggest you do not register yet but instead respond to the NoR and ask for a copy of the council's policy regarding removing vehicles, to which you referred in your representations and expected to be attached to any rejection. This is required to be provided in time for you to consider the grounds of any appeal to the adjudicator.

The email I received was from a "noreply" email address, would it be best to send a physical letter (via recorded delivery) to the address on the NoR letter? When I previously emailed tickets@towerhamlets.gov.uk, I got an auto reply that said, "This mailbox will only accept formal representations for vehicle removals."

Since it's close to the deadline, I'll send the Tower Hamlets letter/email and do the tribunal appeal at the same time.

For the tribunal appeal, it says in the NoR:

Quote
If you wish to appeal then you may do so online at https://londontribunals.org.uk. Your
verification code for the appeal is 81I592 and you will need to input this in order to appeal. If you are unable to appeal online then you can contact the Council's enquiries line on 020 7364
5000 to request a hard copy of the Appeal Form.

If I call that number and request a hard copy, might I get an extension for the appeal?

Here's what ChatGPT recommends I send to Tower Hamlets:

https://drive.google.com/file/d/16rXMG1bq6dKpL-orPiekolar3zhxrjI5/view?usp=sharing

Here's what ChatGPT recommends I include in my tribunal appeal:

https://imgpile.com/p/gDqwZpN#I970fZB

Any input will be much appreciated.

You've left matters very late, but provided you register your appeal - and this is all you do- then you can add further representations as and when evidence is provided by the authority or discovered by you.

IMO, I suggest you go with: (but wait for others)

Contravention did not occur;
Amount paid to secure the release ......exceeded the ....circumstances of the case;
Procedural impropriety.

I think this is the authorisation:
https://assets.dft.gov.uk/trafficauths/case-3525.pdf

The sign must have 3 sides.
Check their photos, all 60+ of them. IMO, you won't see one which shows or even suggests the presence of the side arms. (even your neighbour's photo - about which I suggest you keep quiet because it's the council's evidence under scrutiny - only shows one arm, facing away from you.)

So, I suggest the following:
You are unclear as to when you parked. Now that the authority has provided the date on which the sign was erected it could have been that you parked after that time: all you know is that you saw an uncovered traffic sign, albeit 30m away, but did not see any indication of a suspension sign or anything else hanging on the post. On reviewing the authority's voluminous photographic evidence, you notice that none of these shows the suspension sign with clear side arms, there being only a single photo taken from head-on. This raises serious doubts in your mind that the sign authorised by the SoS was displayed as required which would explain why you did not see it: there was nothing to see.

Alternatively, if indeed you parked before the stated date and it's shown that the authority's records do not withstand scrutiny in this regard then the second grounds of appeal apply. You cannot be certain at this point of the validity of the authority's claim because at the date of writing their records have not been provided despite being central to their grounds for removing my vehicle to the pound i.e. their policy and clear statement in the NOR being that had my vehicle been in situ then it would simply have been moved to another location and not to the pound. From this it must follow that demanding the removal fee and storage charges was unlawful and therefore the amount paid.....charge exceed ...circumstances.

As regards procedural improprieties, the first follows from the fact that the photos which have been made available to me were also those reviewed by the authority and none of these shows compliance with the SoS's authorisation (which requires that the sign comprises three clear sides) despite their claim to the contrary. You submit that this means that when rejecting my representations on this point the authority did not give proper consideration to the facts. In addition, I would also submit that when evidence is available and particularly when production forms part of a reasonable request, their failure to produce any of the key documents upon which their rejection rests constitutes a procedural impropriety.

You can ensure continuity as regards the person in which the reps are submitted, my draft rather jumps around.
« Last Edit: October 17, 2025, 01:36:12 pm by H C Andersen »

H C Andersen, thank you for your prompt input, much appreciated.

Here's the tribunal application I submitted:

https://imgpile.com/p/n4H8c9y#4GkQZJH

Since the following picture shows 2 plates, I didn't mention about a single plate, but none of the pics still show 3 plates.

https://imgpile.com/p/OCQcns6

Here's the text I entered:

Quote
I appeal on three grounds: (1) The contravention did not occur; (2) The penalty/other charge paid to have the vehicle released exceeded the amount applicable; (3) Procedural impropriety.

1) Contravention did not occur – inadequate / unclear signage at my position.
This was a long residents’ bay (≈30 m). On the removal date there was a single suspension sign at the far end of the bay, ≈27 m from my space; there was no sign near my vehicle and the permanent bay plate above the suspension plate remained visible. I did not see any indication that the space I used was suspended. The authority says its suspension signs are three-sided and DfT-authorised, but its photographs do not show a compliant three-sided unit with side arms. That raises serious doubt that a compliant sign was actually displayed, which would explain why no suspension was apparent from where I parked. In a long bay, with no three-sided unit with side arms and an uncovered permanent plate do not adequately convey that my specific position is suspended.

2) Penalty/other charge exceeded the amount applicable – removal/storage not applicable if relocation should have been used.
The Notice of Rejection (NoR) asserts the suspension sign was erected 04/08/2025 at 11:25 and that my VRM was not on the “already present” list. However, the authority has not produced the suspension-**** log, the vehicle-presence/VRM list, or **** photos. Its own Removal & Relocation Policy for contravention 21 requires that any vehicle recorded as present when the notices were erected must be relocated to the nearest lawful bay (not taken to the pound). If, on proper disclosure, the records show my vehicle was already present, the removal/storage charges were not applicable and must be refunded. If the authority cannot prove its assertion, the same conclusion follows: it has not discharged the burden to justify removal charges.

3) Procedural impropriety.
(a) Failure to consider: my formal reps raised the number/positioning of signs over a 30 m bay, the uncovered permanent plate, and the relocation-only policy. The NoR replies with bare assertions (including the 04/08/25 11:25 claim and “vehicle not on list”) but no supporting records and no engagement with the adequacy of signing at my position.
(b) Failure to disclose key documents reasonably requested and central to its case: the suspension **** log (with times/locations/photos and extent diagram), any VRM list, CEO photos and notes, the removal job sheet, the Traffic Order/TTRO/works authorisation, any DfT authorisation relied on, and the policy/decision record explaining why removal (not relocation) was used. The authority’s refusal/failure to provide these constitutes procedural unfairness.

Remedy sought.
Allow the appeal, cancel the PCN and direct a refund of £415 (PCN £80 + removal £280 + storage £55). In the alternative, please issue a direction requiring the authority to produce the items listed above; if it cannot produce them, draw an adverse inference and allow the appeal.

I will upload: PCN (front/back), pound receipt (£415), photo showing the single sign at the far end of the bay, my correspondence requesting disclosure, and the NoR. I reserve the right to file a fuller submission once the authority serves its evidence.

I got my tribunal hearing date:

https://drive.google.com/file/d/1JAS_LKNqWUlmd24CXiOc_60kCpNnny3g/view?usp=sharing

It's on the 3rd of March 2026, 12:15pm, on Microsoft Teams video conferencing platform.

I've never attended one of these before. Any tips/advice would be much appreciated.

If I don't hear from anybody, I'll just attend and do my best to support the written arguments I sent.


Next stage is for the authority to provide the tribunal with a copy of the PCN and NOR and then nearer the date to provide you and the tribunal with a copy of their evidence. Nothing really for you to do until Feb. when you should come back here.

Read the OP's experience of a recent hearing here: https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/redbridge-council-parking-ticket/

3 March is a long way off - any reason why so long?

H C Andersen, thanks, I'll check that post out.

stamfordman, I don't know, only thing I can think of, is that my availability time of 10am to 2pm Monday to Saturday, was a bit restrictive, so maybe that's the soonest date they had available to match those times.