YBJ cases hinge on the video.
TfL are in the dark ages, so you have to ring them up and ask them to send the video, which will be a DVD. When you get it, post the video on here.
Be aware that whilst TfL will tell you the case has bee put on hold, its only on hold until they send it, not you receiving it, so keep your eye on the PCN deadline to pay or submit representations. If it starts to get close, without the DVD arriving, contact them again.
The photos you have got are frames from the video. There are certain things we look out for on the video, so can't really advise until we've seen it.