Of course it's not 'unbelievable', what would you expect the CEO to do, wait until someone returns to what is after all a locked and unattended vehicle, possibly hours later, or get out their crystal ball and divine where the driver was? I'm not being facetious, just practical. You're falling into the trap of superimposing your knowledge on to the CEO but without any reason to do so.
Is your photo timed?
Where's the PCN and NTO?
Unfortunately, all this could be academic because the NOR is dated 11 Dec. which means that the latest date for statutory registration of an appeal was 9 Jan!
Have you registered an appeal? If not, do it now. Grounds: I rely upon my formal representations. Only worry about substance when you've successfully registered.