What have 'Marston Holdings' got to do with this?
Do you understand why the PCN is not compliant?
The PCN states:
'If the penalty charge is not paid or challenged before...28-days from the date this penalty charge is issued..the Council may serve a Notice to Owner..'
This is materially incorrect in 2 respects.
Serving a NTO on the owner is NOT contingent upon whether it is 'challenged', the only condition is that a 28-day period has elapsed beginning with the date of service. Councils were making this mistake with PCNs years ago but after numerous adverse adjudication decisions(and you could probably throw in case law), PCNs served by CEOs have, where they've referred to the matter at all, used the phrase 'or successfully challenged'.
So this part of the PCN, which is mandated under the regs, is defective IMO.
But would the council cancel, in effect admitting their error?
Can you give them any other reason to cancel e.g. been doing it for ever without issue, common practice in this road, you have a clean PCN record and won't do it again etc.
If the location is local you might want to take photos of any other large-scale contraventions in support.