Last week I got a new car, and drove through the Silvertown tunnel in my old car to make the exchange for the new one. This old car was registered for autopay.
I then collected the new car and stopped at my parents before driving back later in the evening. In the afternoon I removed the old car, and added the new one.
I have now found that I will receive a PCN as I should've removed the old car the following day. So despite the car being registered for autopay at the time of the journey I will receive a PCN as by removing it on the day in question it now says I didn't have autopay set-up for it.
This is compounded as on their site it states to wait 5 days for journeys to appear, which I have now done and seen the old one still missing. But given the 3 days timing has elapsed I will get a PCN. The autopay history also states the car was registered "to 09/03/2026" when I made the journey so I thought it was OK and I had done everything right.
I've now seen the T&Cs and see that I've made an error, but this seems unfair in the extreme. Will I have any chance if I contest this?
