ROYAL BOROUGH OF KINGSTON - 11, Parked without payment, Tolworth Broadway

Thanks all, this is what I've conjured up with some help from AI:




I am writing to make an informal challenge against the above PCN.

The PCN states that my vehicle was observed from 12:37 to 12:43 and that the alleged contravention was “parked without payment of the parking charge.” I ask the council to cancel the PCN on the basis of the circumstances set out below, or alternatively to exercise discretion.

I arrived at approximately 12:40 and attempted to pay for parking using RingGo. I was not trying to avoid payment; I was in the process of arranging payment. I successfully purchased a RingGo parking session at 12:47, only a few minutes later. I attach evidence of the RingGo payment.

The short delay was caused by difficulty completing payment on my phone. This occurred during an exceptional spell of hot weather affecting London and the South East. On 23 May 2026, the UK passed 30°C for the first time that year and the day was reported as the hottest day of the year so far at that point. In those conditions, my phone overheated / stopped operating properly, which delayed my ability to complete the RingGo transaction immediately.

Because my phone was not working properly in the heat, I went into Tolworth Library, which was immediately across the road from where the vehicle was parked, to get into the shade / cooler environment and wait for the phone to turn back on so that I could complete the RingGo payment. I then completed the RingGo payment at 12:47.

There were also no working parking payment machines available on the street, so I had no practical alternative but to use the phone/app payment method.

I appreciate that payment should normally be made promptly on arrival. However, in this case the delay was short, payment was made at 12:47, and there was no deliberate attempt to park without paying.

I also do not accept that the vehicle was present from 12:37, as my recollection is that I arrived at approximately 12:40. The council’s online evidence does not appear to substantiate that my vehicle was present and continuously observed from 12:37 to 12:43. If the council does not accept this challenge, please provide the Civil Enforcement Officer’s contemporaneous notes, all photographs taken, and any other evidence relied upon to show that the vehicle was present and observed for the full period stated on the PCN.

For these reasons, I ask the council to cancel the PCN. In the alternative, I ask the council to exercise discretion given the very short delay, the fact that payment was made, the unusually hot conditions affecting phone-based payment, and the lack of a street payment machine alternative.

If the council rejects this informal challenge, please address each of the points above and confirm whether the discounted penalty will be re-offered.

Yours faithfully,

AI = BS.  Have you sent this above? There is an issue with the PCN and currently with their formal NORs.

Yup I'm afraid I've sent the above. Do you mind explaining the issue with the PCN and their NORs please?

Hi all

I've now received my notice to owner. They've sent it to me via email as I didn't get it in the post.

I have 6 days to make an official appeal.

PDF of Notice to owner is here. Note, the notice to owner also contained pictures of my car with the ticket and the sign on the pavement, however I've removed that page as it was causing the PDF to be too big. Thanks

You had until the 13th September so I would respond immediately today with the same as before.  They are fully entitled NOT to consider at this stage. Having said that check the website.  PM sent.

In pdf: I require you to consider my initial challenge as formal representations. in addition there is a procedural impropriety re the wording of the PCN as follows:


This states the old 2007 wording re "served" rather than “occurred” as provided at Schedule 2 of The Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022

Particulars to be included in a penalty charge notice given under regulation 9

2. The information to be included in a penalty charge notice served under regulation 9 is—
(a)the date on which the notice is served,
(b)the regulatory matters,
(c)the grounds on which the civil enforcement officer issuing the notice believes that a penalty charge is payable,
(d)that the penalty charge must be paid within the period of 28 days beginning with the date on which the alleged contravention occurred,

OP, we and you cannot just let this pass:

Hi all

I've now received my notice to owner. They've sent it to me via email as I didn't get it in the post.

I have 6 days to make an official appeal.

NTOs must be sent by post. There is NO provision for them to resend within the currency of an extant NTO - the one you apparently did not receive.

How did they know you hadn't received?

And where does 'I have 6 days come from'?

This looks very much like you get-out-of-jail card.

But explain, pl.

Just keep going.

OP, we and you cannot just let this pass:

Hi all

I've now received my notice to owner. They've sent it to me via email as I didn't get it in the post.

I have 6 days to make an official appeal.

NTOs must be sent by post. There is NO provision for them to resend within the currency of an extant NTO - the one you apparently did not receive.

How did they know you hadn't received?

And where does 'I have 6 days come from'?

This looks very much like you get-out-of-jail card.

But explain, pl.

I called Kingston PCN customer service and explained that I had not heard from them. They said that they had sent a notice to owner to me via the post. I said I hadn't received it. Upon checking the address, they had put my flat number as my overall address number (i.e my address is x something-something court, y something-something avenue, however they had just put down x something-something avenue). They then said they would send it to me via PDF and said I had 6 days left on their system to file an official representation. I got the email with the PDF and the first thing I did was post it here.

I hope that clears everything up. I'm not sure how it's a get out jail free card as I'm still very much on the hook for a fine of £90?

I am lost. Let's see what the Notice of Rejection says once received. All current ones are flawed

Hi all,

I received the rejection from Kingston Council a few days ago. PDF is here - https://drive.google.com/file/d/1gP0M7EHbAenhozcC4i8zMgrcVhg4IFfH/view?usp=sharing

Appreciate all the help. I'm guessing next steps are London Tribunals?

Yes indeed because as I said earlier the NOR is rubbish. I will PM you my details and will assist free of charge.

I would appreciate it if other members did NOT spell out the issue in case they watch. There are quite a number of cases to be heard on this issue next year.

Yes indeed because as I said earlier the NOR is rubbish. I will PM you my details and will assist free of charge.

I would appreciate it if other members did NOT spell out the issue in case they watch. There are quite a number of cases to be heard on this issue next year.

Thank you

I am on the case.