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I think Equita just sent a template reply and you have no other PCN.

What you did was jump straight to the enforcement agents (bailiffs) on Cumberland County Council's site. They could not be involved with a windscreen PCN issued last month.



To chase up the PCN, contact Cumberland parking services:

In the email, it says this: -

Following your recent correspondence, the content of which has been noted.

So can we please see this correspondence.

Bailiffs cannot just send an email, they first have to send, by post a letter which commences their enforcement, giving the amount owed and the enforcing authority they are acting for.

There is something definitely not right about this thread. Too much missing.

I think you're on the money here. By accident, the OP did not follow the instructions on the website or PCN(there wouldn't be any mention of Equita on a PCN) and has set a hare running. As suggested by others, it's improbable that when the OP wrote to Equita thinking they were dealing with the council they didn't include their PCN number, so all the OP needs to do is to look at their email to Equita.

OP, this is Cumberland Council's relevant web page:

Contact with Equita, or Newlyns or Capita for that matter, does not arise until the preceding process has been followed and exhausted.

OP, if the PCN was served on 12th Jan, then the earliest you could be served with a NTO is tomorrow(today is day 28). If you want to try and squeeze in informal reps, then contact the council tomorrow and find out your PCN number, or perhaps it is on your email to Equita

No - you wrongly contacted Equita which obviously could know nothing about it.

Bailiffs are not the nicest of companies but they are blameless here as you failed to contact the council.