Redbridge - 11u - parking without payment

Google drive: https://drive.google.com/drive/folders/1_BNKeUZECI_5zNXJCNfPj8JL0XjQSIS0

PCN: AF12410828
Reg: GL62LUW
27/12/2025
Background
Parked on Ilford lane, got out to sort parking (with child), felt unwell and walked into the shop to sit down get better reception as net wasn’t good either so I could promptly “pay” for the 1 hour which is FREE.

Came back to car and see a ticket, I began entering details on the parking app at 1:03 and the ticket was issued at 1pm, with photos taken at 12:59:40 seconds

I appealed explaining my condition, 15 weeks pregnant and on medication, feeling sick, went to shop thought WiFi would be better and easier quicker to sort the free 1 hour, highlighted only few minutes after parking.

Appeal rejected 15/01/2026 with evidence from ringo / pay app when I started the parking
Attached full letter in drive link

In between I sent a written letter sharing medical details but advised not to and wait for NTO

NTO received 18/02/2026

Any advice on how to tackle this moving forward, find it really upsetting that they can issue and don’t reverse after the information provided

Time is allowed to pay for parking, or else nobody could ever park legally. You now have a choice, (1) pay the discount, or (2) wait for the Notice to Owner and submit reps against that. These reps will be broadly the same as your initial challenge, but updated to answer what they said in their rejection letter. Redbridge normally re-offer the discount at this stage, even though they don't have to. However, with councils so greedy for money nowadays, the only place you'll get an unbiased judgement is at London Tribunals with the full PCN penalty in play. If you win you pay nothing, if you lose you pay the full PCN penalty but there are no additional costs.

Is the car yours, and is the V56C Registration Certificate up-to-date addresswise ?

They are saying it must be a medical emergency to be a few minutes late in paying...

They have a duty to act fairly and this is just silly.

@Incandescent

Have received the NTO

Car is registered to me

Should I reiterate reasons from informal appeal again?

Your initial challenge should form the basis for your reps against the NtO, but needs to emphasise that it is surely not the councils position that only an emergency is a reason for a very slight delay in making payment to park.  Emphasise that allowing time to pay for a parking session is the basis for the whole regime of "pay-and-display" parking,  and you do not consider that the time you took to make payment was unreasonable in your present circumstances of (1) 15 weeks into a  pregnancy, and (2) on medication, one of the side effects toether with the pregnancy makes you feel badly sick and tired.

@Incandescent rejected the appeal. Your experienced opinion, should I take this further given how unfair it is? Also it’s £0 for the hour. In response they say the conditions (pregnancy and medication) are not serious. 

Your formal reps and their full rejection please.

@tincombe I have made the appeal via London tribunal before I ran out of the 28 days but I understand I can update

https://drive.google.com/drive/folders/1_BNKeUZECI_5zNXJCNfPj8JL0XjQSIS0?usp=share_link

NoR and Formal Appeal have been added

So you've registered a tribunal appeal?

You need to opt for a telephone or online hearing so you can talk to the adjudicator.

Do you have a date?

@stamfordman thanks for your message, I have appealed and waiting for date. as part of appeal I reiterated and provided evidence of medical condition and prescription

should I include the Ringo parking data too as part of evidence, the council provided this in one of the letter to me stating I had paid (£0) but it was 2-3 minutes after the PCN pictures were taken

The important approach is not to claim mitigation but a firm time to pay allowed in the circumstances.

+1
Reasonable time is always allowed to pay for parking, or nobody could ever park legally.

@tincombe @stamfordman

Thanks guys. Tribunal date is 15 October

Any other pointers or legal reference need to make

All assistance is appreciated

I think you have procedural impropriety grounds of appeal arising from the NOR.And in any event you're at adjudication, so put forward every argument.

The NOR:
1. Does not inform you correctly of 'the form and manner in which an appeal may be made';
2. Misstates the council's power to increase the penalty.
3. Proves that the authority failed to consider your reps as required.

Both 1 and 2 are contingent upon a period specified in the regs, namely the 28-day period, also known as the payment period. This is defined as:
The period of 28 days beginning on the day of service[of the NOR].

The NOR in this case defines this as 'within 28 days of the day of service'. In plain English this means 28 days from the day of service.

This is wrong.

Furthermore, your rights of appeal fall into 2 distinct categories: your statutory right and the adjudicator's power (to accept appeals made late). The NOR not only misstates the statutory element, it omits the second completely, and compounds this by stating, incorrectly, that once the council's in its infinite ignorance serves a CC 'at this stage you have no further right to appeal'.

But you do, You have the right to ask the adjudicator to accept a late appeal.


As regards 3, I refer to the authority's reasons which amount to no more than that because the PCN was issued correctly they will not cancel. This is contrary to their obligations which are to consider your representations as well as the CEO's notes which by their very nature cannot deal with matters unknown to them, in this case you being in a nearby shop in the process of registering.

The authority is required to consider your and the CEO's cases, exercise judgement within legal and policy parameters and make a decision. In this case, did what you were doing fall within the legal requirement that a motorist is allowed a reasonable period in which to comply with requirements and that this does not obligate them to remain by their vehicle? There is no evidence that the authority made its decision in accordance with its legal obligations.

In my opinion.