I have just contacted TFL about the 14-day discount period that was re-offered in the Representatioins rejections letter. The letter was dated 1 Sep but not received until 12 Sep
I went to pay the £80 discount yeterday, 18 Sep, only to discover that it had changed to £160
According to the TFL agent, the discount period is dated from the date on the letter, not on the date of service, with no allowance at all for the letter to arrive. Thus, the discount period ended on 15 Sep
The agent had no idea when, exactly, the letter was actually posted. And, understandably, could not account for the length of time RM took to deliver the letter. There was no back-up email regarding the rejection
The agent was unwilling to re-instate the discount, even though I offer to pay it immediately
I have no choice now but to appeal to the LT
Any advice as to how to frame the appeal will be appreciated
Thank you