Free Traffic Legal Advice

Have you responded to the Notice to Owner dated 8th September yet ?  You submitted a challenge against the PCN, and this was refused, but I see nothing about the Notice to Owner. If you ignore this it is game over.

No I haven’t replied yet to the NTO
Yes I did not get any tickets between February and July 2nd, and I’m not the only one in the borough, I know 2 other people who had the same issue as me

This is the representation I sent.

Dear Sir/Madam,
I am writing to formally challenge the Penalty Charge Notice (PCN -TT59487121) issued to my vehicle on 03/07/25 for allegedly parking without a valid resident permit.
Upon investigation, I discovered that my resident parking permit expired in February 2025. I did not receive any reminder or notification from the council regarding the expiry or the need to renew. As a result, I was unaware that my permit had lapsed.
I believe this situation is unfair for the following reasons:
- I have always maintained a valid permit and would have renewed it promptly had I been notified.
- The council’s failure to send a renewal reminder directly contributed to this oversight.
- I am now being asked to reapply and pay £10 for a new permit, despite this being a result of administrative failure on the council’s part.
I respectfully request the following:
- Cancellation of the PCN issued in this instance.
- Reinstatement or renewal of my resident permit without requiring a new application or fee.
- Compensation or goodwill gesture for the inconvenience and time - spent resolving this matter.

I look forward to your prompt response and a fair resolution.

Yours faithfully,

This is a disabled resident permit for my mum
And I should have received a reminder like every year but didn’t due to system failure

OP, I'm still not certain where you are with this.

In your last post you included representations but omitted the date. When were these sent? Despite you using the term 'formal representations', I'm not certain what these were.

Also, just to be clear is the NTO addressed to you?

I made the representation on 13/7/25 by email

Therefore they were informal, not formal, reps.

These were ill considered IMO. That you went 5 months without renewing your permit is your fault, not the council's. Even if they normally send a reminder, IMO any argument that none was sent might hold for perhaps 2 weeks, but 5 months!

The 28-day period for formal reps ends on 7 Oct. So, what to say and, as importantly IMO, how should this be expressed?

We've not seen any council photos or a GSV to check signs and lines and there's precious little time to do so.

If you hold your hands up to the contravention then perhaps asking politely for them to exercise discretion is your best bet and hope than any NOR not only offers the discount(as implied in their previous rejection) but also includes substantive procedural improprieties.

You will see from these two reply which I attached at the bottom from the complaints team that they admit system failure.
Not only that but other people also have not been receiving reminder emails and I know a few people who had the same issue as me, one of them is a work colleague who received a PCN on 3/8/25 and expired on 21/6/25. So something is not right.

https://ibb.co/zhFHLZqB
https://ibb.co/zh3ws3gJ
https://ibb.co/8D9cWmJ2

So, as their letter suggests, it is off to the Ombudsman time

The car is a motability car my name is in the logbook, I have to apply for the disability residents permit in my name since last year before it was in my mums name but last year they rejected my renewal as they changed their policy and I had to make a new application in my name and pay a fee, not fee was charged over the last 15 years for this permit.