Evening All
The TFL ULEZ car scrappage scheme in itself was like pulling teeth out without anaesthetic, and here is another prime example of the debacle that is ULEZ…..read on:
Apologies as I’m currently unable to scan/post a picture of the ULEZ PCN, but in summary the details are as below. The complication arises in trying to transfer a personalised VRN from a ULEZ non-compliant to a compliant vehicle and a technical glitch with being unable to re-add a vehicle to TFL Autopay account.
Date applicable to non-payment of ULEZ charge: 12/10/23
Issue Date of PCN: 20/10/23
Note: PCN received in wife’s name/address with personalised VRN, make/model of ULEZ compliant Vehicle2, BUT picture of ULEZ non-compliant Vehicle1 (of which I was the registered keeper)
Vehicle 1 (ULEZ non-compliant)
- I’ve always been the registered keeper.
- setup in AutoPay since Aug2020 and automatically paid any applicable daily ULEZ charge of £12.50
- I contacted DVLA on 11/10/23 who confirmed that replacement V5Cs for both vehicles were in the post;
- had personalised VRN physically on Vehicle1 until end of 12/10/23
- in trying to amend the details in the Autopay account, (late on 12/10/23 if I remember correctly), I removed Vehicle1 and on realising I couldn’t update with details of Vehicle2 (as TFL systems had stale data), I then couldn’t also re-add Vehicle1 back to the AutoPay account. I contacted TFL ULEZ customer services team next day 13/10/23 who re-added Vehicle1 back to Autopay account so that I would get charged/reclaim the daily £12.50, rather than receiving multiple incorrect PCNs;
- it would seem that as Vehicle1 was not in Autopay when I assume at the point TFL run the overnight batch process and ULEZ CS did not advise me, the PCN was issued for non-payment.
Vehicle 2 (ULEZ compliant)
- wife has always been the registered keeper;
- has had personalised VRN physically on vehicle from beginning of 13/10/23;
- I emailed new V5C to TFL on 15/10/23 (receipt confirmation received) requesting TFL to:
a) amend its records accordingly;
b) amend (as necessary) the details in our AutoPay account with Customer ID: XXXXXXXXXX; and
c) cancel/refund any and all subsequent ULEZ charges with have been incorrectly applied to this VRN
- it’s been more than the 10business days and the above requests have still not actioned in AutoPay (i.e. still getting charged daily based on make/model of Vehicle1)……….but PCN received reflects new make/model of Vehicle2….go figure.
In principle, I have no issues with paying the daily ULEZ charge which I assumed would have been automatically processed, but no way am I paying the fine due to TFL's incompetence.
Suggestions/advice as to how we should proceed with the initial representation(s)?
FWIW - I've just checked TFL's own ULEZ checker and the VRM is still showing the old non-compliant vehicle. To add insult to injury, it then says:
"Incorrect vehicle details?
Check you entered the correct number plate as results are for the vehicle shown.
We get UK vehicle information from the DVLA - let the DVLA know if your vehicle details are wrong or need updating."
It's not DVLA that's the issue.........it's the bunch of f***wits that TFL have employed to implement/administer this sham of a system.
Regards - NTIAEP
