Van is company Car.
Before going any further, is the PCN actually addressed to you by name or simply been passed to you to deal with by your company?
Until we know what's what, IMO reps will have to wait I'm afraid.
Also, as this seems to be a local watering hole, pl take your own photos. For example, is the suspension sign still there? If so, we need to see the details. Also, do the signs totally obscure the regular red route traffic signs?
On which point, pl take photos of the preceding bus stop markings and traffic sign. The whole basis for using a camera is that this is on a red route, but I cannot see red route bus stop markings, perhaps it's my ipad.