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OP, I think you and the council need to update your references and policies!
As regards the council's processes, what you've posted is incorrect, their website (
https://www.herefordshire.gov.uk/parking-1/parking-fines/2) states:
While we do aim to reply to all challenges within 14 days this can be delayed at times of high volume and demand. Please do not re-challenge a PCN once you have challenged as this will push your response further down the challenge list and cause further delays.
Once we receive a challenge to a notice, we'll put that notice on hold until we have responded.
If a challenge is received within 14 days of the date the Penalty Charge Notice was issued and is unsuccessful, a further 14 days will be given for you to pay at the discounted amount.And then we have its 'parking fines appeals and representations protocols'!
Herefordshire Council
Parking Enforcement & Appeals –
Operational Guidance
Date: October 2018
Updated: January 2022
Version: 1.6
Each page then refers to 'Version 1.5', doh!
This draws on the Secretary of State's 'Operational and Statutory Guidance', but they've taken their eye off the ball because the Operational Guidance was withdrawn in October 2022 at the same time that the Statutory Guidance was updated and republished as a single document.
Therefore, the council's policy is out of date and they have committed a procedural impropriety by virtue of not complying with S87 Traffic Management Act which states:
S87
Guidance to local authorities
(1)The appropriate national authority may publish guidance to local authorities about any matter relating to their functions in connection with the civil enforcement of traffic contraventions.
(2)In exercising those functions a local authority must have regard to any such guidance.In the context of this case, the most glaring error is the council's failure to attach a suffix code to the contravention grounds which is now required by virtue of Annex B to the Stat Guidance:
Parked in a parking place or area not designated for that class of vehicle. Suffix required to fully describe contravention. I suspect the wording of the PCN omits specific reference to the owner having to make representations within the period specified in the NTO because their policy is to halt progress of a PCN until a response has been sent. IMO, this isn't a justifiable reason but it might explain the omission.