Mandatory PCN info is missing IMO.
Your PCN was issued under regulation 9 of the (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022. These provide that:
9(7) A penalty charge notice given under this regulation must include the information set out in—
(a)Schedule 2, and
(b)regulation 3(1) of the 2022 Appeals Regulations.
Regulation (3)(1) of the Appeals Regulations provides:
3.—(1) A regulation 9 penalty charge notice must include the following information—
(a)that a person on whom a notice to owner is served may, in accordance with these Regulations, make representations to the enforcement authority against the penalty charge and, if those representations are rejected, appeal to an adjudicator;
(b)that if, before a notice to owner is served, representations against the penalty charge are received at such address as may be specified in the notice for the purpose those representations will be considered by the enforcement authority;
(c)that if a notice to owner is served despite the representations mentioned in sub-paragraph (b), representations against the penalty charge must be made to the enforcement authority in the form and manner and at the time specified in the notice to owner.
Having established what information must be included in the PCN, it only remains to review what is included. The relevant section is to be found on the reverse under the heading 'If the Penalty Charge is not paid or successfully challenged'.
I acknowledge that sub paras. 3(1)(a) and 3(1)(b) are given, however the wording and meaning of 3(1)(c) are not given. The PCN fails to state that on receipt of a NTO, and irrespective of whether the owner was party to a prior challenge, 'representations against the penalty charge must be made to the enforcement authority in the form and manner and at the time specified in the notice to owner.'
The significance of this regulation must be apparent to the authority as indeed must its omission being a procedural impropriety. Simply put, if a prior challenge has been submitted and a response has not been received - whether not sent(which is not required under the regulations) or sent but not received, then the owner must not wait for this, they must act upon the NTO as required because otherwise they risk losing their statutory rights and access to the adjudicator which is predicated upon receiving a Notice of Rejection of Representations which itself is contingent upon representations against the NTO having been made as required.
I would ask that the authority do not simply respond to the above - which prima facie is a clear omission and PI - with superficial comments to the effect that 'our legal department have checked it' or 'we are satisfied that it is compliant', but instead respond in similar form and detail to that in which these representations have been submitted.
And there's the other grounds that the contravention did not occur(because display is optional etc.)
Others may suggest shortening the procedural impropriety grounds - because normally their significance is lost on officers who consider challenges- and that's OK providing the essence remains. My long version would serve for formal reps against a NTO and the basis of a subsequent appeal.
Wait for others.