Author Topic: Islington, code 12, Dartmouth Park Hill  (Read 302 times)

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Islington, code 12, Dartmouth Park Hill
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Hello,

https://drive.google.com/drive/folders/1IqXIpvo5iICOk9vMRbPtGqJWdazOXpR9?usp=sharing

Google Street View:https://maps.app.goo.gl/QHW1UaJ5TdtxCb8Y7

I parked at Dartmouth Park Hill, initially tried to pay for parking by calling the phone number advertised on the parking sign (see attached phone call log). After I registerd then reentered my phone number, I was then asked enter to enter "my pin" or the last 4 digit of my card number which I used “last time” to “fast track, however I had never received a PIN (see attached text screenshot) nor have I ever paid for any parking via Ringo so the last 4 digits of card wouldn't work. I then tried to pay by app as advised by the automated telephone system, I had difficulties logging into the app because of incorrect login details, and when I eventually got through, I selected my intended parking duration (2 hours max as advertised), but I could not progress onto the payment screen after multiple attempts.

I spotted one of the council's parking enforcement officers when I was looking for a parking space, so I suspected they must be roaming around the area, so I left my car unattended to find one of them to get help (a mistake here in hindsight). I eventually bumped into one of them at around 12.40-12.45, I showed her my phone/Ringo app proving that I have been trying to pay but just couldn't. She advised me she had already just issued a ticket, but nevertheless advised me to get in touch with the council who could radio her to confirm I had indeed shown her proof of payment attempts. I phoned the council and was put through to “parking enforcement,” which turned out to be PCN adviceline/“customer service” who have no authority to do anything about this ticket. I was then asked to challenge the PCN online which was what I did. I later subsequently reattempted paying via Ringo and managed to do so successfully later on in the afternoon (another mistake here in hindsight).

I have now received the council's rejection of my challenge yesterday afternoon.

Any thoughts/advice on options would be much appreciated! Thanks a lot in advance!!

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Re: Islington, code 12, Dartmouth Park Hill
« Reply #1 on: »
Difficult one to call, this. 

We now see lots of PCNs about payment via mobile phones as councils ruthlessly cut out ticket machines. Clearly the council didn't lose any money because you made a payment, albeit much later in the day.  Their letter is the usual Fob-Off letter we see all the time, but at the moment, I can't see a good appeal argument at London Tribunals. I say this, because if you decide to wait for the Notice to Owner, it is on the understanding that you are standing your ground and are foregoing the discount option. Reps against a Notice to Owner are looked at more carefully than the people who send out the Fob-Off letters, but even so, most are refused, (like circa 90%), so you end up at LT with the full PCN penalty in play.

There may be a 'technical' appeal argument based on Islington mismanagement of the enforcement process, so wait a bit until others have commented, but don't miss the payment or appeal deadline on the PCN. Recent technical appeals have succeeded at London Tribunals on the issue of the webpage texts making unlawful demands for payment.

Re: Islington, code 12, Dartmouth Park Hill
« Reply #2 on: »
'Fettering their discretion' comes to mind.

OP, this is a technical procedural issue 'we cannot cancel'(despite the fact that they acknowledged that you paid).

IMO, if you're minded to continue then I would focus on an argument which would hopefully elicit the same response.

But before doing so, would you pl give us a timeline - having to keep referring to screenshots is a pain!

Parked at ***
Next actions and timings ****
Finding the CEO and time ****
Bought parking rights *****