Free Traffic Legal Advice

Apologies for the discrepancy. Writing on behalf of a friend. Yes quite rightly NTO was received on the 9th Sept and a response was given on the same date and we were waiting for THIS response which we never received.

For them now to claim that we did not respond to the NTO is absolutely false as we have an email dated the 9th September giving a reference number.

https://ibb.co/tMGZ0NNV

What now please....

Then you need to follow the advice here:

https://www.ftla.uk/announcements/charge-certificate-cases-under-the-traffic-management-act-2004-no-original-notic/

OP, slow down.

You have received a Charge Cert despite making representations against the NTO in time but not receiving a formal Notice of Rejection from the council.

This does NOT mean they did not send one, it means that it wasn't received.

These things can happen.

I notice that they reserve the right to reply to reps by email if one was included in the reps. Was an email included? Have you checked your emails, including junk?

This is a procedure and you must stick with it or risk dragging defeat from the jaws of victory. The council are in this with you and know how things work.

So find out by contacting the council. Keep it light, don't complain and don't make it sound like an appeal or challenge against the CC. Just tell them a CC has been received despite making reps in time and would they confirm whether and when a Notice of Rejection was sent, if so would they please send a copy and when might they issue an Order for Recovery. You never know, if the c**k-up is at their end then they could even cancel the PCN.

All you're doing is finding out how and when a NOR was sent and asking for a copy to give you a head's up before the post-CC process kicks in. Have you read the link provided earlier? There's also this which comes from the tribunal website, you're at the Charge Certificate stage:

https://www.londontribunals.gov.uk/eat/understanding-enforcement-process/parking-penalty-charge-notice-enforcement-process

In short:
You don't pay the CC but wait for the Order for Recovery. You complete the enclosed Witness Statement by ticking one box, signing and returning to the Traffic Enforcement Centre who would then cancel the OfR, write to the council and tell them to cancel the CC and copy this letter to you.
The council then have to refer the matter to the adjudicator who would likely require you to provide them with a copy of your reps (so keep a copy) after which an adjudication hearing would be scheduled.

All routine, nothing special or out of the ordinary in your case.

*-you/your =your friend.
NB. you cannot contact the council unless authorised in writing by the registered keeper because of data protection rules.