While having a moan with my neighbour about the unfair CEOs in our area, he mentioned he too has been a victim of their behaviour. He has already submitted an informal challenge which has been rejected and received a NTO today.
they didn't even acknowledge the fact that I was boarding a disabled passenger!
? Are we talking about you or your neighbour?
If your neighbour, do they want to accept the bribe of the discount or carry on?
Assisted boarding wasn't observed and so it's the driver's word
IMO, your/their grounds would be:
Contravention did not occur: I rely upon the exemption of assisted boarding. which is an exemption to the prevailing restriction. I accept that this was not evident to anyone standing at the car during the 3-minute period from 7.36 to 7.39, however, during this period I was in my house, number ** which is ** properties from the dropped kerb. I specifically refer to dropped kerb because this was the sole purpose for moving my car from where I had parked in the resident's permit bay to the location i.e. to facilitate easier boarding without having to negotiate a kerb. Had I been able to do this as easily with a kerb then I would simply have left my car in situ (practically outside my house).
Procedural Impropriety
There are a couple of these.
I do not know why the issue of where the car was originally located, the need for a dropped kerb, proximity and time period weren't really fleshed out in the formal reps. Assisted boarding is not a carte blanche, it comes with conditions and IMO these have to be addressed otherwise the issue facing the adjudicator is one of whose word should be believed. IMO giving this additional info tips the balance of probabilities in the keeper's favour.
Anyway, who is the keeper and do they want to pursue to adjudication need to be dealt with first.