Free Traffic Legal Advice

Hi all,

So my partner received a Charge Certificate on 20th June 2025, the Charge Certificate was dated 26th May 2025. It referred to a PCN for entering and stopping in a box junction, however she had never received this PCN. Date of Contravention was 30/3/2025 and location was the Blackwall Lane Junction with Salutation Road.  She immediately emailed LB Greenwich and said,

"On 20th June 2025 I received a Charge Certificate dated 26th May 2025.  This related to a PCN Number GR23368931.

I have never received this Penalty Charge Notice.  I request that you cancel this Charge Certificate and the PCN. Otherwise please explain what the process is as I never received the Penalty Charge Notice and so have not had the opportunity to challenge or appeal it."

She heard nothing back and so sent another email on 1st August 2025 saying -
"Dear Sir or Madam,

I have not received any correspondence from you since this email.
Please can you confirm that you have cancelled this PCN or tell me what process there is for appeal or challenge.

Many thanks,"

She received a response on 4th August 2025 saying -

"PCN GR23368931 is on hold, and you will receive correspondence in writing in due course.

Kind regards

Parking Services
Communities, Environment and Central
C The Woolwich Centre,  Floor 3, 35 Wellington Street, London SE18 6HQ"

She has today received a Notice of Rejection of Representation dated 27th March 2026, which is shown above.  Sadly I don't have the original charge certificate and she never received the original PCN.

Is the Notice of Rejection out of time though? IF they are taking her initial email as a Representation, which they seem to be doing, then don't they have a set amount of time to respond?

If you can advise I'd be grateful as otherwise she'll pay the discounted charge of £65 which she has to pay by this Friday 10th April (I think, if I've calculated this correctly.)

Many thanks in advance.

Agree with Stamfordman.  If you look at the two cars which pass through the box before yours, at the point they completely clear the box the front is behind the white "blob" on the left of the carriageway. At the end of the video, the rear of the car in front of you is in front of the same white blob.

It's not completely scientific, but suggests on balance of probabilities your vehicle could have moved forward to completely clear the box junction by creeping forward until it was almost touching the car in front.  If that's the case, then no contravention was committed as the offence is defined as causing your vehicle to enter the box junction so that it HAS TO stop within the box junction. If the circumstances were such that you had the option to leave the box (i.e. you didn't have to stop where you did), then no contravention was committed.