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Managed to get this evidence so far

1. Google timeline showing the journey and legnth of stay
2. Hospital appointment time showing the 10.30 appointment time
3. Receipt of parking from last hospital visit

I can also add daschcam photos if that would be beneficial

The only thing I am trying to sort out evidence for is the time i visited the paybyphone website as Chrome app on android (on my wife's phone) doesn't show the time stamp for previous days visits even though Chrome app on Iphone does show time stamp for previous days... trying to see if i can get the history file or can export data somehow to prove the exact time...

The appointment was at the Golden Jubilee Wing and as per google maps it takes a 3 min walk. However, with kids and then entering the building, waiting at lifts goin to the right ward its about 8-10 minutes

Will appreciate any advice - is it worth submitting informal reps? Any history with Lambeth - would they consider? If not worth it then I can just not to anything and wait for NTO and then see if they issued a notice of acceptance to the lease company / what documents they received from lease company etc






council photos now available too

yes will do but want to check if by some luck there is anything technically wrong with the PCN text?

Draft rep below - any comments welcome on the text and/or merits./. if not worth it then I can just wait for NTO, transfer of liability and hope council don't issue Notice of Acceptance or don't get the hire agreement etc (which some adjudicators allow as an appeal point) - doing it my wife's name as paid via her phone.

Dear Sirs,
I want to make an informal representation regarding PCN XXXX .
I was attending a post-pregnancy complication-related hospital appointment at 10.30am (hospital appointment letter can be seen in exhibit A) and arrived at the location at 10.15am. The Paybyphone app (which I had used at a previous appointment on 25-May, receipt picture in exhibit B) was not working so I used the Chrome browser application on the phone to go to the paybyphone website and started a session by entering my details and went through all the steps including payment by 10.20 am and the session was showing as having started on the page. I paid for 1.5 hours as my last appointment at the same hospital clinic had taken around 2 hours due to delays and I was anticipating staying for a long time. From my previous visit, I am also aware that this area is enforced strictly by the council, being right next to a hospital and there are many enforcement agents walking about at all times.
I then had to take 2 of my kids (an under 1-year-old and the other a 2-year-old) out of the car and put in the pram and get to the Golden Jubilee Wing of the hospital and enter the 3rd floor which took around 10 minutes and I arrive at the hospital clinic at 10.30. To my shock, on reaching the location when I looked at my mobile again the live parking session had disappeared and the paybyphone website was showing a “Connection Error” message. I immediately restarted the steps and purchased a new session which started at 10.33 am for 1.5 hours (see Exhibit C for receipt, no receipt received for the session started earlier around 10.15 am).
The appointment at the clinic was very efficient this time and I was seen shortly after. I then took my kids and myself back to the car and was shocked to see a PCN attached to the car.
I had no intention of not paying for the session and the parking session had started on the paybyphone website when I left the car and due to some error with the paybyphone website or system the session was not recorded. I also include a photo of my browser history which shows I had to visit paybyphone app multiple times in the morning of the 26th (see exhibit D).
I left the site at 10.51 am (see Exhibit E, Google timeline showing my time of arrival and departure).
I urge you to please consider the circumstances above and cancel the PCN. I will of course be more than happy to provide any other information that you request.

Yours faithfully,

Exhibits

I am not a fan of the story re the appointment, all you are doing is asking for discretion that will not be given.

You must focus on the connection error and the fact that you paid as soon as a connection was secured

You must be given time to make the payment and as the pay by phone was the only option then it's up to the council to ensure it is accessible

for the informal reps that is the major point, the hospital appointment matters only in that it is reason why you did not wait at the car until payment is made you don't have to but the council will say you should

For later there is another ground which i would not bring up just yet   

Definitely include the paybyphone logs, it's the only evidence that shows you haven't made the whole thing up.

However to set your expectations, you will almost certainly have to take this to the tribunal.

thanks - so assuming no further comments will send today

re tribunal i guess they will not really accept the above and think it’s mitigation so will need to rely on council messing something on transfer of liability or other procedures?

I'm not sure it is mitigation, one could say that if the council provides a payment system, it's up to them to ensure it works as expected and without errors.

Thanks, submitted the reps on 2 November.

Will update when I hear back.

I guess I was thinking the council will say there were no technical faults etc but hopefully, there is enough evidence to support otherwise.