Outcome of the subsequent complaint:
I have again liaised with the Parking Services team and asked them to review the system. I am extremely sorry for the previous response and the incorrect information provided.
The notice of rejection was in fact dated 14/11/2024 meaning the 14-day period should have been place when your client attempted to make payment on 28/11/2024.
The team have confirmed that a partial refund for £65 has now been raised, this covers the additional amount that was paid. The amount will be returned to the original payment method. Please allow a maximum of 20 working days to receive the funds.
Please accept my apologies for the confusion and for the delays in this case. I appreciate your patience and trust this complaint is now resolved.
So down from £195 to £65, at least that's something.