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So sorry, I thought I had mentioned that I emailed the council parking dept on the address I have used before and it bounced back. It just seems the council are making it harder to get photos from a non - postal issued PCN. IF I remember correct they issue a webcode for those to view video/photo evidence. If you try to view pics through that this is what you get:

https://i.postimg.cc/cL1BP89X/view-3.png

BTW IS this : https://www.gov.uk/government/publications/civil-enforcement-of-parking-contraventions/guidance-for-local-authorities-on-enforcing-parking-restrictions

all statutory guidance ? [I was looking at the section Challenges - also known as informal representations - If a challenge is received within the discount period and subsequently rejected, the Secretary of State recommends that the enforcement authority should consider re-offering the discount for a further 14 days to incentivise payment. [If irrelevant here please delete, I will repost elsewhere]. Has this ever been raised and challenged with LBH ?

£10 is the current debt registration fee.

If you challenge the PCN and they reject you are in for the full penalty as Havering has decided to ignore guidance.

We can't double check for pics as you've not posted details.

But it isn't acceptable for them to withhold pics that they then produce to enforce the full penalty and not give you a chance to review at discount - this could amount to at least a recommendation to cancel at the tribunal.

You were in a zone banned to motorised vehicles (bar taxis) so don't go in there again.

I've been looking at this PCN again and I'm wondering if there is an even simpler procedural impropriety I missed earlier. On the front the payment period is given as "within" 28 days and the rear "on or before" 28 days which to me conflict.

Any thoughts please ?

https://i.postimg.cc/dtmWwMBF/pcn-front2.png

https://i.postimg.cc/Wbn7xG2x/pcn-rear-2.png

The Regs:

3.—(1) A regulation 9 penalty charge notice must include the following information—

(a)that a person on whom a notice to owner is served may, in accordance with these Regulations, make representations to the enforcement authority against the penalty charge and, if those representations are rejected, appeal to an adjudicator;

(b)that if, before a notice to owner is served, representations against the penalty charge are received at such address as may be specified in the notice for the purpose those representations will be considered by the enforcement authority;

(c)that if a notice to owner is served despite the representations mentioned in sub-paragraph (b), representations against the penalty charge must be made to the enforcement authority in the form and manner and at the time specified in the notice to owner.

Just a quick query, I requested images from the Borough Council for the PCN 2 days before [05.11.25] the penalty increased by 50% [07.11.25] and just received a stock reply and ref. no and the amount seemed to be fixed at 50% on Sunday [17.11.25] so I logged on today and it increased to £160. Have Havering Borough Council legal grounds to do so or are they out of line ?

Their reply to my email:

Thank you for contacting us. Your reference number is **********.

We are currently experiencing a high volume of enquiries and are responding in the order they are received. We will reply to your enquiry as soon as possible. 

There is no need to contact us again regarding this matter during this time.

We appreciate your patience and understanding.

Kind Regards, 
Traffic & Parking Control

Thank you for helping.

Yes you are correct they do not which was what puzzled me but I took [a reasonable] assumption the penalty was on hold until they either produced the images or reported there were none as the penalty remained at £80 then suddenly shot up randomly. I know they are short staffed and nearly bankrupt but last year the parking dept made about £6 million pounds !!

I have until Friday to submit a rep - should I submit a rep referring to their error here ?

The error as I see it [and I may be wrong here]is that I sent the email requesting images on 05.11.2025 and received a reply the same day stating There is no need to contact us again regarding this matter during this time.which any reasonable person would assume to mean they were processing the request.The last day to pay the 50% discount was 07.11.2025 but the penalty remained at 50% [£80]up until about 16/17.11.2025 leading me to believe it was frozen until they produced the images [at least].

I believe by doing this they have deprived me of, If I choose on seeing the images the opportunity of paying the PCN at the lower rate.

You may as well try a challenge saying you don't think the contravention occurred but you were waiting for the council's evidence to check before challenging and you feel they have acted unfairly.

They have a duty to act fairly.

This will prolong matters.

Then if they reject at full penalty as they say they will you just continue to the tribunal via the NTO.

If the contravention is solid the tribunal can make a recommendation to pay the discounted penalty but it's not binding.

Separately you can complain through other channels about the picture/no discount offered issue.