Thank all - all I can seem to get into is the evidence of / representation etc section.
However you may recall I made representation back in November and got confirmation of receipt from them by email :
Thank you for your correspondence, your reference number is: Wxxxx
Please keep this for your records, we aim to respond to your correspondence by post or email, within 56 days. In the meantime, your case is on hold.
London Borough of Havering
01708 432787
Do you still need me to screen shot what I am seeing today thanks